Resourceful administrative assistant experienced in medical and hospitality office management. Comprehensive background in accurately recording patient health information, taking vital signs, and processing client needs. Gathers complete patient insurance information quickly to streamline patient appointments.
Skills
Advanced MS Office Suite
Records management systems
Account balancing reconciliation
Back office operations
Technologically savvy
PC proficient
Inventory systems
CRM and office management software
Employee training and development
Dedicated team player
HIPAA guidelines
Telephone etiquette
Records management
Organization
Active listening
Communication
People skills
Experience
08/2016 to 05/2019
Medical Assistant ReceptionistMclaren Health Care – Alger, MI,
Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
Streamlined operational efficiencies by providing timely computer diagnosis and repair.
Streamlined back office services for clients to promote proper functionality and positive user experience.
Managed customer complaints and rectified issues to complete satisfaction.
02/2015 to 05/2017
Spa ConciergeAccor Hotels – Philadelphia, PA,
Managed beginning and end-of-day procedures, as well as shift changes and special projects.
Inputted client information into booking system accurately and completely to chart sales metrics.
Organized online bookings and processed online payments using
Aglysis
Satisfied client special requests to enhance patron experience.
Kept up-to-date on appointment availability and spa serviced and schedules to provide clients with accurate information and effective service.
Coordinated development of training materials, including manuals, standard operating procedures and training handbooks.
Reduced process lags and effectively trained esthetics departments mem on top standards and protocols.
Assessed training needs, using clients surveys and employee interviews to gather data used for training.
Developed skill-specific training programs to promote employee development and advanced treatment training.
Facilitated training of new treatment protocols. One-on-one training and sales and product knowledge to increase revenue and drive client retention promoting five star costumer service.
Scheduled training sessions based on availability of business schedule,and affects on revenue generation.
Evaluated client processes, employee performance and training progress to determine additional training needs.
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
09/2011 to 06/2013
Esthetics InstructorAthena College Of Beauty – City, STATE,
Developed modern curriculum based on current hairstyle, nail and skin care trends.
Increased enrollment by 30% in Esthetics programs by offering new and innovative classes,
Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question and investigate.
Created appropriate learning environments for students.
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Evaluated students' performance and issued progress reports.
Promoted advancement of professional skills for securing certification, employment, leadership development and financial literacy.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided IT and software trouble-shooting support to rest of the organization.
Education and Training
Expected in 05/2000
Associate of Arts: Business Management TECHNICAL VOCATIONAL INSTITUTE - Albuquerque , NM GPA:
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