medical assistant receptionist resume example with 7+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Energetic and young professional offering wealth of experience in maintaining accuracy and quality in work and managing details. Superior adaptability skills that help adjust to changes of a fast paced environment. Hardworking, educated and willing to go extra mile to complete any task.

  • Document management
  • Team Oversight
  • Scheduling
  • Project support
  • Appointment Setting
  • Relationship building
  • Bookkeeping
  • Multi-line phone proficiency
  • Proficient in MS Office
  • Exceptional multitasking
  • Phone etiquette
  • Multilingual
  • Excellent communication skills
  • Dedicated team member
  • Scheduling and calendar management
  • File and Data Retrieval Systems
  • Schedule Coordination
  • Event Coordination
  • Spreadsheets
  • Verbal and written communication
  • Administrative tasks
  • Spreadsheet management
  • Professional and mature demeanor
  • Customer service
  • Fluent in english and Spanish
  • Team player who can also work independently
  • Enjoys working close with others
Work History
Medical Assistant Receptionist, 11/2015 to Current
Mclaren Health CareLansing, MI,
  • Managed master calendar and scheduled appointments for three providers based on optimal patient loads and clinician availability.
  • Completed and filed financial documentation for accounting purposes.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Maintained current and accurate medical records for over 10,000 patients.
  • Enhanced office efficiency by handling 40 + callers every 15 minutes daily.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Checked patient data including insurance, demographic and health history to keep information current.
  • Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
  • Carefully transcribed phone messages and relayed to appropriate personnel immediately after each call.
  • Adeptly managed multi-line phone system and pleasantly greeted all patients.
  • Scheduled appointments for doctor visits and procedures using desktop calendar software.
  • Performed over 5.000 ultrasound procedures.
  • 2+ years of MSK ultrasound experience.
Front Lanes Clerk , 02/2015 to 12/2015
Humana Inc.Batesville, SC,
  • Maintained transaction security by verifying payment cards against identification.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Counted cash in register drawer at beginning and end of shift.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers by answering questions and fulfilling requests.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
MEDICAL ASSISTANT, 12/2014 to 05/2015
WassermanRaleigh, NC,
  • Prepared and administered medications to alleviate patient symptoms.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Oriented and trained new staff on proper procedures and policies.
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information.
  • Posted payments and charges to patient accounts and participated in billing processes.
Sales Associate, 03/2013 to 12/2013
TjmaxxCity, STATE,
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved perfect attendance record for the entire duration of employment.
  • Educated customers on promotions to enhance sales.
  • Processed product returns and assisted customers with other selections.
  • Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
  • Organized company files and created support system to decrease workload and increase productivity of account managers.
Associate of Science: Biology, Expected in to Santa Monica College - Santa Monica, CA
Medical Assistant: Medical Assisting, Expected in 02/2015 to Kaplan College - Laredo, TX,

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Resume Overview

School Attended

  • Santa Monica College
  • Kaplan College

Job Titles Held:

  • Medical Assistant Receptionist
  • Front Lanes Clerk
  • Sales Associate


  • Associate of Science
  • Medical Assistant

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