medical assistant manager resume example with 10 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Detail-oriented Medical and Health Services Manager offering 10+ years experience, passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.

  • Operating EKG Equipment
  • Venipuncture and Phlebotomy
  • Patient Relations
  • Pharmacy Relations
  • Employee Work Scheduling
Med Tech Manager , 10/2022 to Current
Northwestern MedicineGurnee, IL,
  • Oversaw development, integration and management of application interoperability, coordinating accompanying updates and test cases.
  • Provided excellent patient support and care to patients and families.
Medical Assistant Manager, 05/2013 to Current
UpmcSlippery Rock, PA,
  • Managed schedules, assignments and performance of nursing staff.
  • Recruited, hired and trained new medical and facility staff.
  • Evaluated employee skill and quality of care against performance benchmarks.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Obtained blood specimens through venipunctures and fingersticks.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
Patient Care Technician, 10/2019 to 12/2020
Boone County Family RespicesColumbia, MO,
  • Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
  • Documented patient intake and dietary requirements and aided with feeding and monitoring.
  • Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Direct Support Specialist, 12/2018 to 12/2019
Company NameCity, State,
  • Documented client progress in charts and logbooks.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Monitored employees' compliance with individuals' support plans and medical protocols.
Education and Training
Associate of Science: Biology, Expected in to Southern New Hampshire University - , New Hampshire
  • Completed coursework in Anatomy, Biology and Medical Terminology
Bachelor of Science: Biology, Expected in to Drexel University - , Pennsylvania

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Drexel University

Job Titles Held:

  • Med Tech Manager
  • Medical Assistant Manager
  • Patient Care Technician
  • Direct Support Specialist


  • Associate of Science
  • Bachelor of Science

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