Motivated and reliable office administrative professional with 15+ years' experience providing executive level support. Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.
Skill Highlights
- Report transcription and proofreading - Over 15+ years of experience providing administrative support. - Energetic and organized - Self-starter with professional manner - Planning/Coordinating - Excellent communication skills - 15+ years' experience in a fast-paced, deadline-driven environment - Highly organized with superior attention to detail - Microsoft Office, Excel, PowerPoint, Revman Manager, Citrits, Clinician Desktop, - Spreadsheet creation, entry and formulation - Skilled in QuickBooks accounting software - Team building - Claims appeal procedures - CMS-1500 billing forms - Filing and data archiving - Filing/Editing patient charts - HCFA Common Procedure Coding Systems (HCPCS) - Health insurance processing - HIPAA compliance - Insurance eligibility verification - Inventory systems - Medical bill auditing - Medical billing - Online claim submission - Patient scheduling - Experience with physician billing in: Mental Health and Substance Abuse Skills and Accomplishments Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 50+ employees. Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Data Entry - Reviewed and updated client correspondence files and scheduling database. Payroll Assistance - Assisted with payroll preparation and entered data into cumulative payroll document. Human Resources - Recorded and filed employee benefit, salary and annual evaluation information. Inventory Management - Managed inventory and office budgeting for supplies for busy office of 50. Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
Core Accomplishments
Professional Experience
Medical Assistant / Certified Phlebotomist, 08/2014 to 02/2015 Comcast – , , Greeting and interviewing Patients. Performed venipunctures, urinalysis, vitals, sanitary procedures, Accessioning of specimens. Performed scheduling, clerical duties and answering phone.
Accounting Technician / Medical Billing, 03/2008 to 04/2010 Gateway Center For Human Services – , , Verified payments done by insurance companies were accurate and according to contract guidelines. Verified and created claim numbers by communicating with various insurance companies. Updated patient accounts and information on a daily basis. Successfully handled 50 to 70 bills per day. Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes. Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures. Researched aging reports including reimbursements which were 90 days in arrears status. Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution. Handled, processed and distributed confidential patient information. Improved timely paying of bills by developing flexible payment plans for patients. Coordinated admission processes and prepared medical records and agreement packets. Contacted patients regarding unpaid and underpaid accounts, resolving all issues while maintaining a positive and pleasant attitude. Found $100,000 not billed claims. Achieved highest collection of $80,000 in one month of unpaid claims.
Administrative / Project Assistant, 03/2003 to 05/2007 Harden-Tuten Custom Homes, LLC – , , Improved communication efficiency as primary liaison between departments, clients and vendors. Systematically increased office organization by developing more efficient filing/documenting system and database protocols. Increased meeting efficiency by developing meeting agendas. Prepared meeting minutes, edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support. Directly supported Project Manager in managing operation workflow. Consistently praised by Project Managers for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Created databases and spreadsheets to improve inventory management and reporting accuracy. Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.
Administrative Assistant, 02/1997 to 08/1998 Island Mechanical Contractors, INC – , , Prepared meeting minutes, edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support. Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. Created databases and spreadsheets to improve inventory management and reporting accuracy. Scheduled and confirmed appointments for entire management team. Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
Education
Diploma: , Expected in 2014 Cleveland Institute of Dental and Medical Assisting - , GPA: 2013 - 2014 Cleveland Institute of Dental and Medical Assisting Medical Assistance Diploma
Certifications
HIPAA Medical billing Medical Assistant Certified Phlebotomist Phlebotomist M.D Medical Assisting BLS Training Certification
Professional Affiliations
American Society of Phlebotomy Technicians (ASPT) Basic Life Saving for Healthcare Providers (BLS)
Skills
Customer Service, Databases, Inventory, Proposals, Punchlist, Receptionist, Retail Sales, Clients, Database, Documenting, Filing, Liaison, Office Organization, Project Assistant, Project Manager, Workflow, Accounting, Accounts And, Basis, Billing, Claims, Collection, Medical Billing, Medical Invoicing, Medical Records, Paying, Payments, Telephone, Administrative Assistant, Data Entry, File, Answering, Certified Phlebotomist, Clerical, Greeting, Interviewing, Medical Assistant, Phlebotomist, Scheduling, Administrative Support, Archiving, Auditing, Budgeting, Cms, Coding, Content Management System, Correspondence, Data Archiving, Energetic, Event Planning, Excel, Excellent Communication Skills, Hcfa, Health Insurance Portability And Accountability Act, Healthcare, Highly Organized, Hipaa, Human Resources, Medicaid, Medical Assisting, Medicare, Mental Health, Microsoft Office, Ms Office, Multitasking, Payroll, Phlebotomy, Powerpoint, Proofreading, Quickbooks, Self Motivated, Self-starter, Team Building, Training, Transcription, Very Organized
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School Attended
Cleveland Institute of Dental and Medical Assisting
