Front Desk committed to maximizing hotel security and minimizing risk. Monitors the facilities with safety of hotel patrons and staff in mind. Highly effective at risk and operational management. Identifies safety threats and finds workable solutions. Equipped with excellent communication and people skills. Collaborates with security personnel and store management to ensure the highest level of safety.
Interrogation techniques while in Air Force
Security personnel training
Fire arm training
Windows XP proficiency
First Aid and CPR Certification
Physical restraint training
Medical Assistant, 09/2009 to Current Bashline Clinic – Flushing Ohio
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Responsible for primary care, case management, and medication management.
Assessed patients and documented their medical histories.
Evaluated patient care needs, prioritized treatment, and maintained patient flow.
Trained new staff on quality control procedures.
Managed various general office duties such as answering multiple telephone lines, completing insurance forms and mailing monthly invoice statements to patients.
Performed monthly inventory and maintained office and medical supply counts.
Performed vitals/glucose testing and assisted in administering injections and urinalysis.
Provided patient education.
Followed infection control procedures.
Transported patients to and from different departments.
Accurately recorded and reported test results according to established procedures.
Front Desk, 05/2006 to 09/2009 Fairfield Inn and Suites – Saint Clairsville, OH
Greeted, registered and assigned rooms to guests of hotels or motels.
Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette.
Made and confirmed reservations.
Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Promoted the hotel brand through flyers.
Verified customers' credit and established how the customer would pay for the accommodation.
Computed bills, collected payments and made change for guests.
Recommended top dining and entertainment options for guests in the area.
Greeted and registered guests and issued keys.
Processed 15 reservations per hour.
Inventory Clerk, 06/2004 to 04/2006 Cabellas Distribution Center – Tridelphia, WV
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Associate of Applied Science: Medical, 2006 Belmont College - Morristown, Ohio
Awarded certificate of excellence for my duties performed while serving in the USAF.