Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements, while being purposeful and compassionate.
Skills
Critical Thinking
Problem Anticipation and Resolution
Clear Communication (written, verbal), interpersonal
Procedure Assistance
administrative skills
Organization and Time management
Customer service
Computer proficiency
Multitasking abilities
Good telephone etiquette
Flexible & Adaptable
Medical and hospital experience
Self-motivated professional
Teamwork
First Aid/CPR
Computer skills
Clerical
Education
Grand Rapids Community College, Assistant
Apollo CollegeGrand Rapids, Phoenix, Mi, AZExpected in 10/2014 – –Associates Degree of Arts:Art/Science, Science - GPA:
Apollo CollegePhoenix, AZ , Expected in 09/2009 – –Diploma:Medical Assistant - GPA:
Diploma and Certification of Medical Assisting
Certification in EKG
Certification in Phlebotomy,
Deans List,
Work History
Ascension (System Office) - Medical Assistant Nashville, TN, 02/2021 - Current
Performs necessary administrative duties that assure all information is current and updated.
Includes maintenance and monitoring of electronic health record in basket Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
Greets and communicates with patients and significant others in a manner consistent with caring and respect.
Communicates, collaborates and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency.
Engages in process and quality improvement activities.
Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sonepar Usa - Medical Assistant/Team Leader, Referral Coordinator Oceanside, CA, 06/2012 - 02/2021
Prepare charts for visits, file patient information, and assist with medical records duties, obtaining vitals and assisting with any office medical procedure.
Documenting in EMR system and training update on EMR system.
Process outbound referrals to specialist; including insurance verification/authorization, including lab and radiology services.
Provides training, supervision and direction to medical assistants, practice staff and volunteers as needed.
Mentored and guided employees to foster proper completion of assigned duties.
Cross-trained and provided back up for customer service managers.
Initiated timely response to emails, voicemails and written correspondence.
Facilitated training for associates through daily coaching and regular performance appraisals.
Linked families to relevant community support to meet non-medical needs.
Coordinated with medical staff and patients to find cost-effective options for services.
Care Management for BCBS Patients
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Verified appropriate lab couriers picked up collected lab specimens.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Colliers International - Office Manager Dallas, TX, 01/2012 - 05/2012
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
Coached new hires on company processes while managing employees to achieve maximum production.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coordinated special projects and managed schedules.
Managed office operations while scheduling appointments for department managers.
Maintained computer and physical filing systems.
Walmart - Sales Associate City, STATE, 05/2008 - 10/2009
Ensure sales are flawlessly executed on time and against client’s growth initiatives.
Meet and exceed sales goals by increasing in-store visibility of client products and promotions.
Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics.
Take direction regarding tagging, rotating, and placing POS materials for products on shelf.
Manage time and prioritize for store call coverage carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.
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School Attended
Grand Rapids Community College, Assistant
Apollo College
Apollo College
Job Titles Held:
Medical Assistant
Medical Assistant/Team Leader, Referral Coordinator
