(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Results-oriented Management Trainee driven to consistently exceed objectives in sales, service and operations. History of providing high-quality support to customers and staff alike. Focused on continuous professional development and process improvements, while being purposeful and compassionate.

  • Critical Thinking
  • Problem Anticipation and Resolution
  • Clear Communication (written, verbal), interpersonal
  • Procedure Assistance
  • administrative skills
  • Organization and Time management
  • Customer service
  • Computer proficiency
  • Multitasking abilities
  • Good telephone etiquette
  • Flexible & Adaptable
  • Medical and hospital experience
  • Self-motivated professional
  • Teamwork
  • First Aid/CPR
  • Computer skills
  • Clerical
Grand Rapids Community College, Assistant Apollo College Grand Rapids, Phoenix, Mi, AZ Expected in 10/2014 Associates Degree of Arts : Art/Science, Science - GPA :
Apollo College Phoenix, AZ , Expected in 09/2009 Diploma : Medical Assistant - GPA :

Diploma and Certification of Medical Assisting

Certification in EKG

Certification in Phlebotomy,

Deans List,

Work History
Ascension (System Office) - Medical Assistant
Nashville, TN, 02/2021 - Current
  • Performs necessary administrative duties that assure all information is current and updated.
  • Includes maintenance and monitoring of electronic health record in basket Facilitates efficient and effective patient flow including preparing the patient for the visit/admission, and providing specific services and education as determined by the providers in accordance with licensure and policy.
  • Greets and communicates with patients and significant others in a manner consistent with caring and respect.
  • Communicates, collaborates and anticipates the needs of the other members of the health care team in order to ensure continuity and quality of care and coordination of services.
  • Ensures that processes and services are continuously monitored for quality, cost effectiveness and efficiency.
  • Engages in process and quality improvement activities.
  • Makes and implements recommendations to improve operational efficiency and to implement new services for areas of responsibility.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Sonepar Usa - Medical Assistant/Team Leader, Referral Coordinator
Oceanside, CA, 06/2012 - 02/2021
  • Prepare charts for visits, file patient information, and assist with medical records duties, obtaining vitals and assisting with any office medical procedure.
  • Documenting in EMR system and training update on EMR system.
  • Process outbound referrals to specialist; including insurance verification/authorization, including lab and radiology services.
  • Provides training, supervision and direction to medical assistants, practice staff and volunteers as needed.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Cross-trained and provided back up for customer service managers.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Linked families to relevant community support to meet non-medical needs.
  • Coordinated with medical staff and patients to find cost-effective options for services.
  • Care Management for BCBS Patients
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Verified appropriate lab couriers picked up collected lab specimens.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Colliers International - Office Manager
Dallas, TX, 01/2012 - 05/2012
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated special projects and managed schedules.
  • Managed office operations while scheduling appointments for department managers.
  • Maintained computer and physical filing systems.
Walmart - Sales Associate
City, STATE, 05/2008 - 10/2009
  • Ensure sales are flawlessly executed on time and against client’s growth initiatives.
  • Meet and exceed sales goals by increasing in-store visibility of client products and promotions.
  • Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics.
  • Take direction regarding tagging, rotating, and placing POS materials for products on shelf.
  • Manage time and prioritize for store call coverage carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

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School Attended

  • Grand Rapids Community College, Assistant Apollo College
  • Apollo College

Job Titles Held:

  • Medical Assistant
  • Medical Assistant/Team Leader, Referral Coordinator
  • Office Manager
  • Sales Associate


  • Associates Degree of Arts
  • Diploma

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