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Dedicated and empathetic Medical Assistant offering 6 years in direct patient care and medical office experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
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- Assisted in the examination and treatment of patients under the direction of a physician.
- Responsible for completing prior authorizations, FMLA paperwork, and disability paperwork related to patient care.
- Served and protected the physician/practice by adhering to professional standards, policies and procedures, federal, state and local requirements.
- Updated job knowledge by participating in educational opportunities and completing yearly CE credits.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles..
- Conduct health screenings for health assessments on clients applying for life, health, long term care, or disability insurance.
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules.
- Limited discrepancies by accurately handling, storing, transporting and submitting all specimens.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Administered 12-lead electrocardiogram monitoring.
- Assisted in the examination and treatment of patients under the direction of a physician.
- Responsible for completing prior authorizations, FMLA paperwork, and disability paperwork related to patient care.
- Served and protected the physician/practice by adhering to professional standards, policies and procedures, federal, state and local requirements.
- Updated job knowledge by participating in educational opportunities and completing yearly CE credits.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Administered 12-lead electrocardiogram monitoring.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Oversaw hiring, training and development of serving staff.
- Planned and managed employee schedules and special events.
- Handled cash and card transactions daily with accuracy and efficiency.
- Managed server tip outs and end of day deposits
- Responsible for opening and closing down the store.
Herzing University - Akron Oh,
Clark State University - Dayton Oh,
Lakota East High School - Liberty Township Ohio,
Certifications
CCMA certified through the NHA 12/13/2017-present
certification # J4C3R8G2
SCMA (Oncology/Hematology specialty certification) certified through the SCMA 10/24/2018 -present
certification # 125890
BLS certified through the American Heart Association 10/24/2017 -present
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Resume Overview
School Attended
- Herzing University
- Clark State University
- Lakota East High School
Job Titles Held:
- Medical Assistant
- Paramedical Examiner
- Medical Assistant
- Server Manager
Degrees
- Associate of Science
- Some College (No Degree)
- High school diploma
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