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Medical Assistant Resume Example

Resume Score: 80%

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Madison
Willoughby
Professional Summary

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.

Skills
  • Vital signs monitoring
  • Specimens collection and processing
  • Patient Scheduling
  • Needs assessment
  • Payment collection
  • EMR / EHR
  • Medical transcription
  • Diagnostic equipment expertise
  • Medical Records Management
  • Monitoring patient progress
  • Phlebotomy
Education
Mt. Juliet High SchoolMount Juliet, TN05/2019High School Diploma
Cumberland UniversityLebanon, TNSome College (No Degree): High School Teaching
Fortis Institute - Nashville Nashville, TNExpected in 01/2021Certification : Medical Assistant
Work History
Nashville Orthopedics - Medical Assistant
Nashville, TN04/2020 - Current
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Taught patients about medications, procedures and care plan instructions.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
  • Followed all appropriate procedures to minimize patient's exposure to radiation.
  • Oriented and trained new staff on proper procedures and policies.
  • Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
Walgreens- Pharmacy Technician
Hermitage , TN01/2020 - 03/2020
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
State Farm- Insurance Agent
Old Hickory , TN11/2019 - 01/2020
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Obtained underwriting approval by completing application for coverage.
  • Maintained high standards of customer service by building relationships with clients.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Cracker Barrel- Customer Service Associate
Mount Juliet , TN11/2017 - 11/2019
  • Completed efficient table resets by wiping down surfaces and refilling condiments.
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
  • Greeted incoming guests and managed accurate seating based on customer desires and server loads.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Organized and replenished supplies at food stations to optimize team performance.
  • Promoted efficiency by removing empty dishes, glassware and silverware to shorten bussing times.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
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Resume Overview

Companies Worked For:

  • Nashville Orthopedics
  • Walgreens
  • State Farm
  • Cracker Barrel

School Attended

  • Mt. Juliet High School
  • Cumberland University
  • Fortis Institute - Nashville

Job Titles Held:

  • Medical Assistant
  • Pharmacy Technician
  • Insurance Agent
  • Customer Service Associate

Degrees

  • High School Diploma
    Some College (No Degree) : High School Teaching
    Certification : Medical Assistant

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