media operations manager resume example with 11+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

  • Problem Anticipation and Resolution
  • Management Team-Building
  • Performance Monitoring and Evaluation
  • Team Leadership
  • Staff Training and Management
  • Google AdWords
  • Finance and Accounting Oversight
  • Microsoft Outlook
  • Onboarding and Orientation
  • Logistics Oversight
  • Workflow Optimization
  • Data Analysis Abilities
  • Media Plans
  • Digital Media
  • Solving Problems
Work History
05/2022 to Current Media Operations Manager Vmly&R | New York, NY,
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Established positive and effective communication among interdepartmental staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified procedure or process changes required to improve performance and productivity.
  • Worked in matrix management environment with oversight of division level managers, operations, creative, finance, and account teams.
  • Helped level-set expectations with account and creative teams to help best manage client expectations
  • Manage CRM pipeline for all media deals and upcoming projects
  • Manage weekly time tracking exercise to track profitability
  • Collaborated with team members to achieve target results
  • Managed 30+ client financial portfolios
10/2019 to 05/2022 Client Financial Analyst Gallagher | Milwaukee, WI,
  • Provided financial analysis, feasibility studies and generally translates strategic plan into quantifiable data and analysis besides preparing and processing client invoices and accruals
  • Prepared reconciliations on purchase orders, invoices, statements, and checks while providing financial support to client account teams and monitor client budgets on project by project basis
  • Facilitated negotiation of client and vendor contracts between clients/vendors and internal management teams
  • Provided customer support to media teams
  • Used relevant financial technology to generate reports and recommended courses of action to upper management.
  • Managed over 25 client accounts ~$10M
    Improved reconciliation process resulting in 70% increase in on time payments
02/2017 to 10/2019 Client Financial Analyst Gallagher | New York, NY,
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits.
  • Used relevant financial technology to generate reports and recommended courses of action to upper management.
  • Performed complex financial and budget analyses to determine requirements and justify requested funding.
  • Created and maintained precise and accurate models, charts and reports.
  • Consolidated financial data and materials for key leadership meetings.
  • Developed spreadsheet models for diverse projects and analysis.
  • Identified budget variances and recommended corrective actions, avoiding overruns and maintaining positive cash position.
  • Managed ~$15M client account and worked directly with client
  • Managed over 15 other client accounts ~$10M
05/2011 to 09/2016 Senior Billing Administrator Harmelin & Associates | City, STATE,
  • Performed day-to-day financial transactions, including verifying, classifying, computing, posting, and recording accounts payable data for $15M worth of billings
  • Verified billing accounts with accounts receivable ledger to ensure that all payments are accounted for and properly posted
  • Designed agency-wide training manual on departmental billing processes while serving as resource for media teams and executive staff
  • Resourceful in spearheading and seeing projects to completion
  • Improved inter-departmental communications by cross-training employees
  • Supervised junior billing staff in order to meet deadlines and managing client expectations for billing and reconciliation.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Expected in 05/2009 to to Bachelor of Arts | Political Science Neumann University, Aston Mills, PA GPA:
Additional Information
  • Neumann University , Dean’s list 2006 Presidential Deans List 2008REFERENCES: Personal and professional references available upon request

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Resume Overview

School Attended

  • Neumann University

Job Titles Held:

  • Media Operations Manager
  • Client Financial Analyst
  • Client Financial Analyst
  • Senior Billing Administrator


  • Bachelor of Arts

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