Responsible Usher bringing expertise in nutrition events and 3 years of related experience in customer-service oriented roles. Eager to share relationship building and communication skills . Skilled Usher proficient in tickets, answering questions and monitoring menus and patients. Versed in security standards, cleaning procedures and restocking strategies. Hardworking Usher focused on maximizing team productivity and customer satisfaction. Quality- and service-minded professional leveraging 3 years' experience in the field. Experienced Meal Clerk, Customer sevice with over 3 years of experience in NHC. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Hospitality service expertise
Performance improvement
Greeting and seating guests
Security awareness
Ticket taking
Organization and Time management
Verbal and written communication
Customer Service
Collaboration
Teamwork
Excellent work ethic
Interpersonal Communication
Multitasking abilities
Training & Development
Work History
02/2019 to Current
Meal Ticket Clerk/ Nutritonal AssistanceCentral Maine Medical Center – Bridgton, ME,
Worked with Residents and family to understand needs and provide excellent service.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Worked with resident to understand needs and provide excellent service.
Served customers in a friendly, efficient manner following outlined steps of service.
Maintained facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Developed team communications and information.
Resolved problems, improved operations and provided exceptional service.
Directed ticket holders to seats and facility locations.
Greeted customers with smile and provided friendly, knowledgeable service.
Provided customer service by answering phones, talking with family members.
Provided information about current and future events at facility.
Assisted visitors with seating by giving directions and lighting paths.
Greeted and collected menus of patients.
Maintained meal ticket program systems for menu management and nutritional data.
09/2012 to 10/2015
Dietary AideBenchmark Hospitality – Chicago, IL,
Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Upheld efficiency of meal services by pre-setting over 6 tables before patients arrived.
Closely followed sanitation and food handling guidelines while assisting residents with 2 daily meal preparation.
Patiently and compassionately assisted patients requiring assistance eating meals.
Quickly and accurately served specific meals to patients with special dietary needs.
Maintained strict levels of cleanliness for tables, floors and prep areas .
Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Washed plates, cups, serving and eating utensils and kitchen equipment in chemical commercial dishwasher.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Prepared and expedited food orders to support waitstaff and other team members.
Referred patients to appropriate outpatient settings for additional diet education and support.
Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Maintained [Type] systems for menu management and nutritional data.
03/2012 to 08/2012
Housekeeping AttendantNhc Health Care – City, STATE,
Trained other staff members by physically demonstrating complex tasks.
Met requests for guests for extra towels, ice buckets, pillows and blankets.
Made beds quickly to maximize team efficiency.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Disposed of trash and recyclables each day to avoid waste buildup.
Kept building entryway glass clean and polished for professional presentation.
Restocked room supplies such as facial tissues for personal touch with every job.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Communicated repair needs to maintenance staff.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Placed orders for housekeeping supplies and guest toiletries.
Trained and mentored all new personnel to maximize quality of service and performance.
Responded to requests from patrons for linens and needs, boosting satisfaction rates on company scorecards 98%.
Slid beds, sofas and [Type] furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Expected in
High School Diploma: White House High School - White House, TN GPA:
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