Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Efficient assembler adept in Toshiba. Comfortable with technology and industrial machinery. Quickly learns new skills and processes. Experienced Fabricator knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Responsible and hardworking warehouse Assembler who can collaborate with a team and produce quality work on tight deadlines. Dependable self-starter experienced in manufacturing production, assembly, quality assurance and machine operation and maintenance. Reliable Warehouse Worker with extensive experience operating reach truck, slip truck, order picker and electric pallet jack. Valid Tennessee driver's license and clean driving record. Warehouse worker with strong work ethic and 3+ years hands-on experience. Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible. Disciplined warehouse professional knowledgeable about material load capabilities, site analysis and general logistics. Skilled material handler well-versed in warehouse operations, shipping and logistics. Exceptional organizational skills and strong attention to detail.
Skills
Skilled in call center operations
Strong problem solving aptitude
Persuasive speaker
Customer service award
Avaya Software knowledge
Hard working and self-motivated
Organized
Expert in mechanical assembly
Small parts assembly
Skilled in final assembly processes
Experienced in stacks
OSHA standards
Quality assurance
Quality inspection
Deadline-driven
Material handling
Mathematical aptitude
Hard working and self-motivated
Organized
Safe driver
Fast learner
Analytical thinker
Deadline-driven
Flexible schedule
Shipping and receiving
Work History
02/2010 to 06/2013
material handler Masco Corp. – Kutztown, PA,
Achieved a 75% on-time shipment rate.
Loaded and unloaded pieces into boxes for shipment.
Moved freight, stock and other materials to and from storage and production areas and loading docks.
Received, stored and shipped goods and materials.
Sorted cargo before loading and unloading.
Stacked and transported all overstock to storage areas.
Reported all equipment failures and malfunctions to supervisor.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Tracked time spent on assignments each day for productivity reporting.
Stocked, staged and transported goods.
Verified computations against physical count of stock.
Picked up incoming stock and delivered materials to designated locations.
Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Swept floors and stored equipment at the end of each shift.
Loaded and unloaded ship cargo.
Recorded numbers of units handled and moved using daily production sheets and work tickets.
Attached identifying tags to containers.
08/2013 to 02/2014
customer serviceGan Plc – Miami, FL,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Acted professionally and patiently when addressing negative customer feedback.
Met or exceeded service and quality standards every review period.
02/2014 to 06/2014
assemblerAltra Holdings, Inc. – Niagara Falls, NY,
Received and correctly processed both written and verbal instructions, prints and work orders.
Obtained appropriate tooling and fixtures.
Made and revised set ups on test strands previously calibrated by other staff.
Inspected and tested components, assemblies and power tools.
Disassembled, reassembled and corrected changeover.
Built containers and pack parts in accordance with detailed packing specifications.
Verified part numbers and placed parts in appropriate shipping containers.
Recognized and reported defective material and equipment to shift supervisor.
Assembled compressors using Work Center Instructions (WCI), Piping and Instrumentation instructions (P and I), Wiring Diagram (WD), Bill of Material (BOM) and assembly drawings.
Tested electrical controls and components on the line.
Executed the entire assembly process by accurately interpreting set-up sheets, work orders, drawings or blueprints.
Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
Observed all safety policies and procedures
Closely inspected parts to ensure they were clean and free of contaminants.
Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Education
Expected in 2008
High School Diploma: BENJMIN FRANKLIN HIGH SCHOOL - 2715 Tigertail Ave Suite 203, Coconut Grove, FL 33133 GPA:
Accomplishments
customer services September 2013 - March 2014 Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Solicit sales of new or additional services or products.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Cleared damaged items and loaded freight.
Loaded and unloaded pieces into boxes for shipment.
Staged final products for shipment.
Loaded and unloaded ship cargo.
Read work orders or received oral instructions to determine work assignments and material and equipment needs.
Sorted cargo before loading and unloading.
Consistently produced finished parts at a rate of [number] pieces per hour.
Affiliations
Shuntay Bobo Known for 4 years from Federal Express. Phone number 901-267-1021
Christian Wilson Known for 16 years from school. 901-644-0697
Zabrina Claire Known for 22 years from personal and from Disney Call Center. 901-565-8694
Roger Cook Known for 3 years from Federal Express. contact 901-736-6293
Gregory Johnson known for 3 years from Federal Express contact number 901-797-7100
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