Results-oriented professional with diverse background in directing large scale company operations and client relations . Robust talents encompassing problem resolution techniques, business development, morale building, and conceptualization. Thrives in competitive environment with unsurpassed drive and passion to exceed expectations in revenue, cost controls and employee engagement to positively impact company success.
Managed service desk requests by fulfilling production orders and requisitions for program planners. Increased inventory accuracy by preforming cycle counts, documenting , and researching inaccuracies to determine best corrective actions saving over $6M in material costs. Coordinated outbound shipping operations with clients from NASA and US Space force to meet rapidly evolving demands by strict deadlines.
· Successful build and launch of Cygnus NG-15 resupply spacecraft to the international space station February 20th 2021
· Current holder of explosive handling license in state of Virginia
· Trained, mentored and monitored employees to boost compliance with safety and quality standards.
· Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed
· Maintained and measures raw material areas were 5s as well as ESD compliant for lean operation
Selected store location based on market trends and designed floor plan and space concepts according to grand opening timeline . Prepared, staffed, opened, and led store that generates $8M in revenue annually while responsible for staff of 30+ associates. Completed all aspects of retail store management including creating client relations, team development, maximizing profit, and Inventory control. Oversaw daily operations such as banking, payroll, budgeting, hiring, scheduling, and product shipments.
Focus pertained to creating and maintaining long term relationships with employees and management at 40+ retail locations to increase brand advocacy and profitability. Regular travel as national trainer to orchestrate presentations with audiences of up to 50+ individuals and educate employees on products and selling techniques. Analyze sales trends, performance development, and implement new strategies for market.
Supervised sales team of 8 people, stepping in to support employees and deliver smooth sales processes for clients. Ensured individual and team revenue, attachment, average ticket, and loyalty program targets were met. Resolved department based complaints and concerns by keeping clear lines of communication between clientele, myself, and third-party companies.
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