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Match Support Specialist Resume Example

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MATCH SUPPORT SPECIALIST
Professional Summary

To obtain the Care Coordinator position that will enable me to use my organizational skills, educational background, and ability to work well with people.

Skill Highlights
  • Bilingual English and Spanish
  • Maintains strict confidentiality



  • Excellent customer service skills
  • Able to set and achieve goals on schedule
Professional Experience
Match Support Specialist
May 2011 to CurrentBig Brothers Big Sisters of Northern Nevada － Reno, NV
  • The Match Support Specialist is primarily responsible for the support and supervision of match relationships in compliance with agency and national standards.
  • Provides training for volunteers, orientation for parents and children
  • Provides on-going support to Matches (Big Brother/Sister and Little Brother/Sister) and families
  • Provides case management, crisis intervention, counseling, advocacy, information and referrals to volunteers and clients to access appropriate resources
  • Maintains flexible hours to include evenings and weekends
  • Builds and Maintains professional relationships with community agencies
Banquet Server
August 2006 to CurrentCircus Circus Hotel/Casino － Reno, NV

  • Reviews banquet event order at the beginning of each shift to ensure room is set as contracted
  • Maintains proper dining experience, delivers items, fulfills customer needs, removes courses, replenishes utensils, refills glasses
  • Performs basic cleaning tasks as needed or directed by supervisor
Customer Relations Specialist
January 2011 to January 2011Big Brothers Big Sisters of Northern Nevada － Reno, NV
  • Ensures that all youth/parents receive an engaging, positive and personalized sales phone response promoting BBBS programs
  • Effectively moves youth/parents from the point of first contact to active enrollment
  • Follows process through to next point of contact
  • Obtains preliminary contact information and schedules enrollment interview within prescribed time frame.
  • Sends forms or program information as needed to volunteers, families or school administrators
  • Collaborates with other service delivery staff to ensure smooth transition among functions
  • Responds to all volunteer and parental calls regarding their enrollment status (or that of their children)
  • Insures that all such inquiries receive prompt and informative responses
Social Work Intern
January 2009 to January 2010Kids to Seniors Korner － Reno, NV
  • Under the close supervision of a licensed Social Worker, conducts interviews, assesses and refers clients to different agencies which could meet their specific needs
  • Serves as an interpreter with Spanish-speaking clients, and assists supervisor with home visits, case notes and follow up phone calls
  • Assists with the "Knock and Talk" program, which educates clients about the Kids to Senior's Korner program
  • Builds and maintains rapport with clients and social service agencies in the area
Education and Training
Bachelor's : Social Work, 2010University of Nevada － Reno, NV
Associate of Arts : 2007Truckee Meadows Community College － Reno, NV
Additional Information
  • I enjoy indoor and outdoor activities such as camping, hiking, snowboarding, and dancing. I enjoy volunteering and spending time with family and friends
  • Served one year as Faculty Liaison Representative of Undergraduate Student Social Work Association. Assisted coordination of fund-raising events that benefited social service agencies in the community
  • One year served as member of Phi Alpha Lambda Beta Honor Society. Assisted and planned events for social service agencies
  • I have been a Big Sister (mentor) for five years with Big Brothers Big Sisters
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Resume Overview

Companies Worked For:

  • Big Brothers Big Sisters of Northern Nevada
  • Circus Circus Hotel/Casino
  • Kids to Seniors Korner

School Attended

  • University of Nevada
  • Truckee Meadows Community College

Job Titles Held:

  • Match Support Specialist
  • Banquet Server
  • Customer Relations Specialist
  • Social Work Intern

Degrees

  • Bachelor's : Social Work , 2010
    Associate of Arts : 2007

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