Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing fast-paced, front desk operations experience. Strong planning, problem solving and communication skills. Excels in fast-paced office environments. Strong client relations skills and ability to resolve conflicts and issues with tact and diplomacy. Talented at supporting company staff, office personnel and customer needs. Excellent ability managing busy reception areas and multi-line telephone systems. Responsible, self motivated, organized and capable of finishing multiple tasks in a given time. Passionate with a drive for excellence.
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•Schedule client appointments.
•Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
•Cut, trim and shape hair or hairpieces, based on customers' instructions, hair type and facial features, using clippers, scissors, trimmers and razors.
•Keep work stations clean and sanitize tools such as scissors and combs.
•Update and maintain customer information records, such as beauty services provided.
•Shampooed, rinsed, colored, chemically treated, cut and styled clients hair.
•Operate cash registers to receive payments from patron.
• Attended annual training to keep licensure updated.
•Kept salon clean and followed all regulations for safety and sanitation required by the state of North Carolina.
•Distributed mail, and other correspondence to correct persons.
•Problem solved for emergency situations.
•Shampooed, rinsed, colored, chemically treated, cut and style hair to clients preference.
•Schedule client appointments.
•Update and maintain customer information records, such as beauty services provided.
•Operate cash registers to receive payments from patrons.
•Keep work stations clean and sanitize tools such as scissors and combs.
•Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
•Bleach, dye, or tint hair, using applicator or brush.
•Shampoo, rinse, condition and dry hair and scalp or hairpieces with water, liquid soap, or other solutions.
•Kept inventory of products and ordered new products when inventory was depleted.
•Adhered to North Carolina State Board of Cosmetic Arts policies for proper sanitation.
•Problem solved for emergency situations.
•Transferred correspondence such as mail, emails and messages to proper persons.
•Greet, register, and assign rooms to guests of hotels or motels.
•Verify customers' credit, and establish how the customer will pay for the accommodation.
•Contact housekeeping or maintenance staff when guests report problems.
•Make and confirm reservations.
•Keep records of room availability and guests' accounts, manually or using computers.
•Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
•Compute bills, collect payments, and make change for guests.
•Record guest comments or complaints, referring customers to managers as necessary.
•Review accounts and charges with guests during the check out process.
•Transmit and receive messages, using telephones or telephone switchboards.
•Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
•Arrange tours, taxis, or restaurant reservations for customers.
•Attended necessary trainings.
•Adhered to company policies about guest privacy and safety.
•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
•Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements.
•Create, maintain, and enter information into databases.
•Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
•Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
•Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
•Complete forms in accordance with company procedures.
•Make copies of correspondence or other printed material.
•Order and dispense supplies.
•Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
•Recorded all dealership vehicle tags and all personal vehicle tags in a database.
•Kept inventory on all vehicles on the lot and other lots owned by the same company.
•Made preparations for outgoing parcel pick up.
•Assisted salespeople and managers in any transactions made.
•Transferred vehicles from one location to another.
•Reviewed and corrected emails, announcements and other office correspondence before delivery.
Vacation Bible School Director, Pine Valley United Methodist Church, Jacksonville NC
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