marketing sales operations manager resume example with 11+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Focused on setting high expectations and raising service standards. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Personable and dedicated to giving the best customer service with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Successful at balancing guest and business needs. Good multitasking, planning and communication skills.
Skills
Anticipating Problems
Database Skills
Verbal and Written Communication
Delegating Assignments and Tasks
Microsoft Office Suite
Problem Solving
Microsoft Office
Team Leadership
Scheduling and Coordinating
Administrative Skills
Data Entry
Exceptional Customer Support.
Hospitality Services
Education and Training
Abundant Life Nursing , Expected in ā āCertified CNA Abundant Life Nursing School:Health Care - GPA:
Newburgh Free AcademyNewburgh, NYExpected in ā āHigh School Diploma: - GPA:
Improved marketing by collaborating with outside vendors in the creation of brochures and outside signage for all events sponsored by the restaurant and sports bar
Interacting with customers regularly to gain feedback on quality & service effectiveness
Managing staff levels to ensure that key target marketing areas are always covered
Identifying and monitoring the performance of competitors in the market place
Negotiating service contracts with various office supply and equipment vendors for the venue
Data entry, filing, photo copying, scanning and faxing on a daily basis.
Scheduled, organized and led food tastings to facilitate selections and surpass expectations..
Analyzed market trends and competitor deals for attractive proposal preparation.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Resolved problems or concerns to satisfaction of involved parties.
Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
Noble House Hotels And Resorts - Front Desk Manager Jekyll Island, GA, 12/2016 - 02/2018
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Corrected guest issues promptly with knowledgeable and friendly service.
Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed large volume of guests and improved overall customer service.
Developed lasting relationships with guests that built loyalty and drove hotel revenue.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
Generated reports detailing daily actions, guest numbers, accounting expenses and income and room service usage.
Adhered to company security and check-in policies and procedures and reported suspicious activity to general manager.
Maintained important files, running reports and delivering updates on occupancy and revenue.
Responded to guest reviews on TripAdvisor, Booking.com and other websites typically within 48 hours.
Capital Health - Night Auditor Bordentown, NJ, 08/2012 - 11/2015
Oversees front office/front desk operations
Assisted hotel guests with check in and out procedures courteously.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Audited and balanced cash and credit transactions daily and reset register for next day's operations.
Completed nightly updates to hotel rates and individual room charges.
Coordinated with guest services and concierge team to meet guest needs.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Eddy Care - Nurse Aide City, STATE, 01/2008 - 07/2012
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Engaged with patient family and friends to provide courteous visit experience.
Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
Followed safe lifting techniques and individual resident lifting instructions.
Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
Cultivated relationships with residents to support happiness and emotional well-being.
Played games with patients to boost mood, improve memory and provide light entertainment.
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