marketing manager resume example with 17+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Reliable sales professional offering experience in managing inventory, teams, projects and event. Learning from my experiences in a broad array of fields, I have developed a unique skillset. As a talented trainer, creative problem solver, and detailed planner I'm able to take on routine and complex job functions to promote business success. I am Self motivated to do better each day and always eager to take on new professional challenges.
Skills
Employee supervision and motivation
Store opening and closing procedures
Store operations oversight
Process improvements
Accurate cash handling
Employee training
Project management
Retail inventory management
Customer service
MS Office proficient
Sales professional
Skilled multi-tasker
Quality leadership
Banking operations
Detail-oriented
Routing packages
Scheduling and calendar management
Administrative operations
Excel spreadsheets
Marketing tactics
Overseeing office activities
Marketing and sales experience
Time management
Point of Sale (POS) system operations
Effective customer upselling
Cash register operation
Office equipment operations
Professional demeanor
Decision-making
Experience
Marketing Manager, 10/2018 to 12/2019 Alchemy Systems – Morgan Hill, CA,
Reduced process lags by managing employees and administering training on best practices to ensure optimal productivity.
Trained employees on correct cooking techniques, safety standards and performance strategies.
Collaborated with Store Manager to educate 15 employees on menu and procedural changes.
Planned and managed menus for weekly offerings and special events.
Handled escalated customer complaints to provide full resolutions and promote loyalty.
Boosted advertising exposure by negotiating pricing.
Handled cash and card transactions daily with accuracy and efficiency.
Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
Managed day-to-day operations, including training, supervision and assignment delegation for 7-member team.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Automated office operations, managed client correspondence and
Directed market planning and research to identify new business opportunities.
Generated new catering and gifting business by blitzing to existing and prospective customers.
Retirement Home Receptionist, 05/2018 to 10/2018 Wayfair Llc – Groveport, OH,
Earned good attendance record and built reputation for being on time and ready to work.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Handled all incoming calls and directed callers to appropriate department or employee.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Developed cost-savings and new solutions to existing problems through persistent research and innovation.
Maintained office safety by screening visitors, updating logs and issuing temporary passes.
Rental/Purchase Store Manager, 03/2017 to 05/2018 Foot Locker Inc. – Des Peres, MO,
Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility & generate sales.
Oversaw daily cash register operations and cash management.
Kept accounts current and funds deposited to keep on-site cash low.
Coordinated sales reports, reconciled accounts and made bank deposits.
Provided direction and instruction to associates on variety of tasks, including Delivery and Pickup Schedules.
Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
Proactively identified and solved complex problems, including account deferment and lack of sales that impacted operations management and business direction.
Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into Versirent Software system.
Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
Resolved customer problems by investigating issues, answering questions and building rapport.
Oversaw inventory tracking, management and physical inventory counts.
Achieved sales quota of $[Number] by social media and brand marketing.
Maintained daily record of all transactions.
Deescalated customer issues and concerns with prompt follow-thru.
Optimized revenue levels by developing engaging promotional programs.
Led sales planning, development and account management.
Established sales goals and strategies that contributed to increased growth in sales.
Administered all Social Media Marketing Accounts.
Coordinated monthly and quarterly marketing and community events, such as Monthly Raffles, Back to School Drives, Holiday Food Drives, and weekly promotions to increase customer engagement and sales revenues.
Recorded information about customers' financial status and collections status efforts.
Executed affidavits, modifications and forbearance agreements for official court proceedings.
Updated customer accounts with interactions, payments and personal information.
Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
Collaborated with legal resources and recovery teams to manage default accounts.
Processed payments over phone and set up recurring drafts.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Administrative Assistant, 08/1999 to 05/2014 Millhill Child And Family Development – Manhattan, NY,
Assisted with administrative tasks, including filing, answering phones and [Task].
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Set up and maintained physical and electronic filing systems.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Scheduled and coordinated meetings and calendars of high-level decision-makers.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Sales Associate, 08/2009 to 04/2011 Mercy College – City, STATE,
Offered product and service consultations and employed upselling techniques.
Won store sales competition for selling the most bottles of store brand fragrances, resulting in a bonus check.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Lead Preschool Teacher, 07/2003 to 08/2004 Childtime Childcare Inc. – City, STATE,
Organized and led activities to promote physical, mental and social development.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Distributed quarterly progress assessments and milestone reports to each parent.
Taught children foundational skills such as colors, shapes and letters.
Maintained daily records of individual activities, behaviors, meals and naps.
Established indoor and outdoor safe play environments for toddler-age children.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Abided by all local regulations as well as safety protocols.
Organized hands on activities for classroom of 12 students to teach proper growth and development.
Kept records of over 12 students' progress, detailing behavioral, emotional, academic and social growth.
Updated daily bulletin board with children's artwork and accomplishments.
Maintained attendance records.
Office Manager, to Darcars Westside Pre-owned – City, State,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Collaborated closely with Car Dealership owners to effectively smooth and improve office operations.
Scheduled appointments and maintained master calendar.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Managed daily operations within Car Dealership office by supporting continuous delivery of excellent services and care.
Managed reception and lobby area, greeted visitors and responded to requests for information.
Maintained business records by updating customer information.
Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Responded to telephone inquiries from clients and delivered information to inform and educate callers.
Supported clerical needs of more than 5 Sales personnel, including taking messages, scanning documents and routing business correspondence.
Responded promptly to customer questions via email, reducing phone inquiries 10%.
Answered multi-line telephone system in an office setting and routed calls across 5-person exchange.
Kept reception area clean and organized to offer positive first impression to every visitor.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Education and Training
High School Diploma: , Expected in 05/2003 to Allen D Nease Senior High School - St. Augustine , FL GPA:
: Psychology, Expected in to St. John's River Community College - Jacksonville, FL GPA:
Certification By The Department of Children And Families: Early Childhood Education I, I AM , Expected in to Florida Career College - St. Augustine , FL GPA:
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Resume Overview
School Attended
Allen D Nease Senior High School
St. John's River Community College
Florida Career College
Job Titles Held:
Marketing Manager
Retirement Home Receptionist
Rental/Purchase Store Manager
Administrative Assistant
Sales Associate
Lead Preschool Teacher
Office Manager
Degrees
High School Diploma
Some College (No Degree)
Certification By The Department of Children And Families