Marketing Manager resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Enthusiastic leader with 22 plus years of experience planning, leading and improving operations and marketing functions. Focused on smoothly overseeing financial, personnel and operational facets.

  • Business acumen
  • Strategic Planning
  • Budgeting
  • Safe food handling
  • Relationship Development
  • Process Improvement
  • Operational Improvement
  • Communications
  • Team Building
  • Customer service
  • Market Positioning
  • Client communication
  • P&L Management
  • Marketing
  • MS Office
Work History
10/2017 to 02/2020 Marketing Manager Beazer Homes | Sacramento, CA,
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach.
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations.
  • Developed innovative and targeted collateral to support overall branding objectives.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Mentored local team on best practices and protocols.
  • Provided support for executive leaders, while cultivating partnerships with clients.
  • Developed company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
10/2015 to 10/2017 Director of Catering Hei Hotels & Resorts | Austin, TX,
  • Responsible for implementing and executing marketing programs to support base business growth, client retention and improved profit margins across the account portfolio, support business initiatives including sales growth, customer and client retention, consumer engagement, quality, image, improved margins and supporting operations managers.
  • Supervised catering staff to reinforce adherence to all organizational policies and safety regulations.
  • Orchestrated positive customer experiences at all stages by overseeing every area of catering event and operations.
  • Maximized quality assurance by completing frequent checks of line.
  • Helped develop prices based on inventory costs and portion sizes.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
03/2014 to 10/2015 Senior Food Service Director Lintons Managed Services | Wernersville, PA,

▪ Work directly with all district food service directors and managers to execute all corporate initiatives in the Houston Market. Established District Champion Network responsible for GM Agenda execution and training

▪ Responsible for coordinating major remodel, construction and implementation of six café refreshes in 2014, while operating a “tour site” for new account sales

▪ Supported the marketing of new account openings in West Region

▪ Traveled through Western U.S. to support “High Impact” client accounts

▪ Conducted weekly Web-X and conference calls reviewing standards compliance and execution

▪ Support Sales and Retention processes by participating in material creation, financial projections, tours and presentations leading to $10 million in new business sales and $4 million in account retention in 2015

05/2000 to 03/2014 Food Service Director Five Star Correctional Services, Inc. | Fort Worth, TX,
  • Planned operations to effectively cover all needs while controlling costs and maximizing service
  • Developed strategies to improve food service levels, grow revenue and manage costs
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
  • Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
  • Maintained sound financial footing by overseeing department profit, loss and budgeting
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Hired and managed the frontline staff. Organized and oversaw ongoing training to educate the team on standards, food safety and on the job safety
  • Motivated staff to perform at peak efficiency and quality
  • Four Oaks Place - Houston, Texas
    January 2014 – October 2015
    JPMC - Houston, Texas January 2010 – October 2013
    Shell Oil - Houston, Texas March 2006 – December 2009
    ExxonMobil – Houston, Texas June 2003 – March 2006
    Dow Chemical – Freeport, Texas August 2001 – May 2003
    Goldman Sachs - Manhattan, New York February 2000 - July 2001
    University Medical Center - Tucson, Arizona May 1997 – February 2000
Expected in Bachelor of Science | Hotel & Restaurant Management Northern Arizona University, Flagstaff, AZ, GPA:
  • Graduated summa cum laude
Expected in Associate of Science | Dietetics And Public Health Nutrition Delhi University (Lady Irwin College), New Delhi, India, GPA:
Expected in 1995 Bachelor of Science | Foods & Nutrition Aligarh University, India, GPA:

South Texas B&I Award of Excellence, 2014

• Manager of the Year ARAMARK Business Services, 2007

• ARAMARK (ExxonMobil): Award for Outstanding Dedication & Commitment, 2006

• ARAMARK Mission One Award - August 2004

• All-Star ARAMARK Award - July 2004

• Financial Excellence Award - November 2002

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Resume Overview

School Attended

  • Northern Arizona University
  • Delhi University (Lady Irwin College)
  • Aligarh University

Job Titles Held:

  • Marketing Manager
  • Director of Catering
  • Senior Food Service Director
  • Food Service Director


  • Bachelor of Science
  • Associate of Science
  • Bachelor of Science

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