Marketing Manager resume example

• Responsible for implementing and executing marketing programs to support base business growth, client retention and improved profit margins across the account portfolio, support business initiatives including sales growth, customer and client retention, consumer engagement, quality, image, improved margins and supporting operations managers.
• Supervised catering staff to reinforce adherence to all organizational policies and safety regulations.
• Orchestrated positive customer experiences at all stages by overseeing every area of catering event and operations.
• Maximized quality assurance by completing frequent checks of line.
• Helped develop prices based on inventory costs and portion sizes.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Motivated staff to perform at peak efficiency and quality.

▪ Work directly with all district food service directors and managers to execute all corporate initiatives in the Houston Market. Established District Champion Network responsible for GM Agenda execution and training

▪ Responsible for coordinating major remodel, construction and implementation of six café refreshes in 2014, while operating a “tour site” for new account sales

▪ Supported the marketing of new account openings in West Region

▪ Traveled through Western U.S. to support “High Impact” client accounts

▪ Conducted weekly Web-X and conference calls reviewing standards compliance and execution

▪ Support Sales and Retention processes by participating in material creation, financial projections, tours and presentations leading to $10 million in new business sales and $4 million in account retention in 2015

• Planned operations to effectively cover all needs while controlling costs and maximizing service
• Developed strategies to improve food service levels, grow revenue and manage costs
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
• Maintained sound financial footing by overseeing department profit, loss and budgeting
• Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
• Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
• Hired and managed the frontline staff. Organized and oversaw ongoing training to educate the team on standards, food safety and on the job safety
• Motivated staff to perform at peak efficiency and quality
• Four Oaks Place - Houston, Texas
  January 2014 – October 2015
  JPMC - Houston, Texas January 2010 – October 2013
  Shell Oil - Houston, Texas March 2006 – December 2009
  ExxonMobil – Houston, Texas June 2003 – March 2006
  Dow Chemical – Freeport, Texas August 2001 – May 2003
  Goldman Sachs - Manhattan, New York February 2000 - July 2001
  University Medical Center - Tucson, Arizona May 1997 – February 2000