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Marketing Manager Resume Example

Resume Score: 80%

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MARKETING MANAGER
Professional Summary

Performance-driven Marketing Manager skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management. Energetic team player able to support sales staff by providing sales data, market trends, forecasts, account analyses and new product information while relaying customer services requests. Experienced global business professional having traveled extensively, partnering with multiple international teams to influence strategies and drive marketing success. Dynamic and creative Marketing Manager with successful career in product marketing, promotions, public relations, project and communications management. Strategic and efficient Marketing Manager with exceptional career success in brand management, public relations and online promotions. Fiscally responsible in monitoring budgets by comparing and analyzing actual results with plans and forecasts. Business-savvy Marketing Manager with over seven years experience directing marketing team towards increased revenues and success. Interfaced with advertising agencies, publishers, bloggers, and PR firms to fulfill editorial needs for press and media. Ambitious and creative team builder well-versed in preparing marketing and advertising strategies, plans and objectives. Marketing leader with a history of enhancing corporate marketability through progressive electronic marketing tools and effective corporate messaging. Passionate Marketing Manager with exceptional ability to work with teams to market and sell multiple products/services. Resourceful Marketing Leader that can successfully execute strategic marketing initiatives and effective brand management in both domestic and international markets. Successful marketing leader with proven accomplishments in driving market growth and firm profits. Articulate and driven leader with high energy and engaging personality. Hardworking team builder able to motivate personnel to maximize performance. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success. Gifted Manager of Charles Isom artist currently on KENDRICK LAMAR damn ALBUM] with solid record of accomplishment in overseeing marketing departments, strategies and key projects for driven clientele. Experienced in managing all stages of campaigns, deepening partnerships and boosting sales with creative and proactive approaches. Expertise includes market research, plan optimization and viral content development. Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 10+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success. Gifted Manager/President} with solid record of accomplishments in overseeing marketing departments, strategies and key projects for driven clientele. Experienced in managing all stages of campaigns, deepening partnerships and boosting sales with creative and proactive approaches. Expertise includes market research, plan optimization and viral content development.

Skills
  • Personnel training and development
  • Inter-department collaboration
  • Customer Relationship Management Software (CRM)
  • Budgeting and reporting
  • Account updates
  • Schedule management
  • Staff education and training
  • Complaint resolution
  • MS Office expert
  • MS Office proficiency
  • Process improvement specialist
  • Team leadership
  • Staff management
  • Research and due diligence
  • Administrative support
  • Customer relations
  • Skilled trainer
  • Cash handling
  • Shipping, receiving and warehousing
  • Purchasing and procurement
  • Sale expertise
  • Background in [Area]
  • Telemarketing expertise
  • Technical support
  • Customer-focused
  • Microsoft Outlook, Word and Excel
  • Effective workflow management
  • Logistics policies and procedures
  • Adherence to high customer service standards
  • Retail platforms
  • Effective problem solver
  • Negotiation expert
  • Exceptional interpersonal communication
  • Data entry
  • Training and development
  • Excellent time management skills
  • Sales proficiency
  • Inventory control
  • Account management
  • Exceptional telephone etiquette
  • SAP and ERP system knowledge
Work History
06/2012 - 10/2019Marketing Manager | Warchild Gang Ent. - Las Vegas , NV
  • Consulted with product development teams to enhance products based on customer data
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
  • Compiled product, market and customer data to forecast accurate sales and profit projections
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies
  • Reduced marketing costs by streamlining marketing roles, leveraging communications materials, monitoring budgets, and developing protocol
  • Developed innovative and targeted collateral to support overall branding objectives
  • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
  • Developed branding and marketing partnerships with [Number] clients
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach
  • Completed projects on-time and under-budget by collaborating with sales, technical and customer relations departments
  • Contributed to [Type] campaign that resulted in [Number]% increase in customer engagement
  • Increased special projects and productivity for both prospective and existing customers to increase profits by [Number]%
  • Directed successful SEO and link-building campaign to increase website's credibility and drive traffic
  • Monitored and evaluated website analytics with [Software] to assess campaign success, identify issues and make forward-thinking adjustments to maintain targets
  • Supervised employees and employee training to ensure best practices, optimize productivity and decrease process lags
  • Executed trade shows for client partnerships on time and within budget
  • Captured new customers by optimizing business strategies and launching products to diversify offerings
  • Provided research and development on [Type] products to showcase benefits and retain customers
  • Grew new business connections by strategically networking with industry experts
  • Transformed corporate website and social media platforms to better engage customers and promote sales
  • Oversaw and adhered to communications department budget
  • Cooperated with sales representatives during customer interactions, driving sales and partnerships to increase revenue
  • Built and improved customer engagement plans, boosting conversion rates [Number]%
12/2009 - 02/2012Customer Service Representative | SITEL Worldwide Corporation - Las Vegas, United States
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Answered constant flow of customer calls with up to 100 calls in queue per minute
  • Regularly exceeded daily sales and product add-on quotas
  • Drove team revenue totals by bringing in over $60'000 in sales
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 100%
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Responded to customer requests for products, services and company information
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Educated customers on promotions to enhance sales
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 0% decrease in cancellations
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly to avoid on-hold wait times

  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Boosted sales revenue by skillfully promoting diverse options
  • Recommended to customers, thoroughly explaining details
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Leveraged sales expertise to promote and capitalize on upsell opportunities
  • Compiled customer feedback and recommended service delivery improvements to management
  • Communicated with vendors regarding back order availability, future inventory and special orders
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Entered customer interaction details in to track requests, document problems and record solutions offered
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
05/2003 - 12/2008Cashier Team Lead | McDonald's - Henderson, NV
  • Monitored areas for security issues and safety hazards
  • Quickly and accurately counted drawers at start and end of each shift
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Mentored new team members on POS system operation, customer service strategies and sales goals
  • Learned [Job title] and [Job title] positions and provided backup at key times
  • Assisted customers with locating and choosing merchandise in any store department
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Monitored self-checkout systems and provided assistance or intervention where required
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Served needs of more than [Number] customers in busy [Type] environment
  • Used POS system to enter orders, process payments, and issue receipts
  • Checked prices for customers and processed items sold by scanning barcodes
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support
  • Assisted customers by answering questions and fulfilling requests
  • Prepared beverages and filled food orders for customers
  • Reviewed and resolved differences between accounting information and cash drawer
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Verified over $[Amount] of cash and credit payments daily
  • Prepared and submitted end-of-shift reports using [Software]
  • Conducted inventory counts by adding each item in stock and documenting in [System]
  • Set up new sales displays each [Timeframe]
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally
  • Answered questions about store policies and concerns to support positive customer experiences
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Educated customers on promotions to enhance sales
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Worked closely with [Job title] to solve problems and handle customer concerns
Education
06/2005Chaparral High School, Las Vegas, NVHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Warchild Gang Ent.
  • SITEL Worldwide Corporation
  • McDonald's

School Attended

  • Chaparral High School

Job Titles Held:

  • Marketing Manager
  • Customer Service Representative
  • Cashier Team Lead

Degrees

  • High School Diploma :

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