Responsive and organized Strategic Marketing and Account Manager adept at managing intense demands of multiple existing customer accounts. Cultivates and maintains strong customer relationships. Skilled at meeting tight deadlines in a fast-paced environment.
Advises and provides strategic direction to partners in the development and execution of member marketing communications plans. As a result of leading in the incorporation of more cohesive and frequent communications, participation increased month-over-month in partner programs.
Manages contractual obligations including royalty payments, member usage and experiences, and list rental agreements. Improved process collection and overall presentation of documentation providing a more efficient flow of reporting between account managers and managing director.
Oversees training for account managers. Developed comprehensive training schedule resulting in improved communications and more efficient training process for new strategic alliances staff.
Directs account team from creation to delivery of twice yearly benefits program Marketing Summary. Put in force ongoing plan resulting in on-time delivery of materials to partners.
Maintains liaison between partner and members. High success rate in leading partner to amicably resolve customer/member issues.
Take efforts to improve partner offerings based on member feedback via phone and surveys.
Ensures partner benefits are accurately promoted through the Association's marketing materials.
Additional course work in the Silva Method, The Pacific Institute, Negotiations for Professionals, Creative and Non-Fiction Writing, Principles of Public Relations, Project and Time Management, Trade Show Management, and more.
2008 recipient of NAR's Premium Bonus Award.
Enjoy spending time outdoors, reading fiction, discovering new cities and attending museum exhibitions.
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