marketing manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Resourceful and creative Marketing professional offering 3+ years of consistently delivering high-quality marketing content while leveraging social media platforms and targeted campaigns to increase brand engagement. Advanced knowledge of product development, market research and SEO I’m a team player , very determined ,goal oriented hard worker. I look forward to meeting with you to discuss my credentials.
Thank you
Skills
Demand Generation Marketing
Customer Relationship Management (CRM)
Marketing Collateral
Marketing campaign management
Tactical planning
Problem resolution
Relationship development
Organization
Communications
Planning and coordination
Customer service
Team management
Supervision
Experience
Marketing Manager, 02/2018 to 04/2020 Rokt – New York, NY,
Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
Managed customer digital marketing strategies to meet client goals and objectives.
Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
Strategized approaches to meet objectives and capitalize on emerging opportunities.
Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
Achieved profitability goals by developing and implementing all commercial activities.
Captured new customers by optimizing business strategies and launching products to diversify offerings.
Service Advisor, 04/2015 to 10/2018 Carmax, Inc. – Parker, CO,
Immediately escalated incidents to remain compliant with company's standard procedures and processes.
Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
Explained amount for expected services and provided detailed answers to customer questions.
Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
Documented and scoped actions taken to resolve issues after service calls.
Contributed to business growth by confirming customer satisfaction with service and quality.
Welcomed incoming individuals and ascertained needs by asking open-ended questions.
Recommended additional, useful services to customers, which helped to increase overall sales.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Oversaw warranty counseling process to manage expense controls.
Consulted with customers to determine best methods to resolve service and billing issues.
Achieved high sales percentage with consultative, value-focused customer service approach.
Improved productivity by providing CSR performance feedback for corrective action.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Debt Recovery Specialist, 03/2012 to 06/2015 American Heart Association – Omaha, NE,
Located debtors by utilizing skip tracking and other strategies.
Conveyed current account information and obtained payments by using pre-scripted statements.
Met demands of busy collections group by performing high volume of daily calls.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Mentored new members on scripts, strategies and company information to maximize performance.
Reviewed accounts to determine payment plan compliance.
Reached out to major credit bureaus to obtain records and discuss entries.
Evaluated client situations and recommended optimal products to meet individual needs.
Accepted and processed customer payments and applied toward account balances.
Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Office Manager, 05/2010 to 07/2012 YMCA – City, STATE,
Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
Oversaw office inventory and timely reordering of supplies.
Authored countywide manual for families and children that identified community resources.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Managed office inventory and placed new supply orders.
Increased office organization by developing more efficient filing system and customer database protocols.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education and Training
: Business, Expected in to Spartanburg Technical College - Spartanburg, SC GPA:
High School Diploma: , Expected in 05/2007 to Boiling Springs High School - Boiling Springs, SC GPA:
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