Marketing Manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Resourceful and creative Marketing professional offering 3+ years of consistently delivering high-quality marketing content while leveraging social media platforms and targeted campaigns to increase brand engagement. Advanced knowledge of product development, market research and SEO I’m a team player , very determined ,goal oriented hard worker. I look forward to meeting with you to discuss my credentials.

Thank you

  • Demand Generation Marketing
  • Customer Relationship Management (CRM)
  • Marketing Collateral
  • Marketing campaign management
  • Tactical planning
  • Problem resolution
  • Relationship development
  • Organization
  • Communications
  • Planning and coordination
  • Customer service
  • Team management
  • Supervision
02/2018 to 04/2020
Marketing Manager Rokt New York, NY,
  • Strengthened product branding initiatives by developing communication campaigns, promotional materials, market intelligence information and databases for [Location] market to maximize outreach.
  • Managed customer digital marketing strategies to meet client goals and objectives.
  • Liaised with sales, technical services and customer relations personnel to drive on-time, under-budget project completion.
  • Strategized approaches to meet objectives and capitalize on emerging opportunities.
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
  • Achieved profitability goals by developing and implementing all commercial activities.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
04/2015 to 10/2018
Service Advisor Carmax, Inc. Parker, CO,
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
  • Documented and scoped actions taken to resolve issues after service calls.
  • Contributed to business growth by confirming customer satisfaction with service and quality.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Oversaw warranty counseling process to manage expense controls.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
03/2012 to 06/2015
Debt Recovery Specialist American Heart Association Omaha, NE,
  • Located debtors by utilizing skip tracking and other strategies.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring drafts.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Reviewed accounts to determine payment plan compliance.
  • Reached out to major credit bureaus to obtain records and discuss entries.
  • Evaluated client situations and recommended optimal products to meet individual needs.
  • Accepted and processed customer payments and applied toward account balances.
  • Reviewed credit reports to identify debt and determine best-fit strategies for consolidating or eliminating balances.
  • Answered client questions about factors affecting credit and recommended suggestions to improve credit scores.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
05/2010 to 07/2012
Office Manager YMCA City, STATE,
  • Conducted [Timeframe] performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Oversaw all day-to-day office operations, such as receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Oversaw office inventory and timely reordering of supplies.
  • Authored countywide manual for families and children that identified community resources.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Managed office inventory and placed new supply orders.
  • Increased office organization by developing more efficient filing system and customer database protocols.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education and Training
Expected in
: Business
Spartanburg Technical College - Spartanburg, SC
Expected in 05/2007
High School Diploma:
Boiling Springs High School - Boiling Springs, SC

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Resume Overview

School Attended

  • Spartanburg Technical College
  • Boiling Springs High School

Job Titles Held:

  • Marketing Manager
  • Service Advisor
  • Debt Recovery Specialist
  • Office Manager


  • Some College (No Degree)
  • High School Diploma

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