SEARCH

Marketing Manager Resume Example

Resume Score: 90%

Love this resume? Build Your Own Now
MARKETING MANAGER
Professional Summary

Ability to direct multiple complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Demonstrated proficiency with Microsoft products and Workforce Management applications. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff, peers, and leaders.

Core Qualifications
  • 15 years health care and customer service, 4 years training and 2 years quality assurance experience.
  • Received Certificate of Excellence in Customer Service 2011, 2012 and 2013.
  • Assisted committee in revising quality guidelines; resulting in additional 2% increase in QA scores.
  • Trained and evaluated incumbent call center staff.
  • Successfully refined and implemented 4 new Call Center projects.
  • 5 years management experience.
  • Effectively manage a multi-dimensional staff.
  • Raised multiple staff achievement objectives from 87.4% to 97.7%.
  • Revised production process to raise productivity; achieved 45.7% increase in production.
  • Streamlined work flows to reduce turn-around times by 67.3%.
Experience
Children International June 2013 to Current Marketing Manager
Kansas City, MO
  • Overall management of inbound calls received as a result of direct response television advertising and various other forms of marketing
  • Coordinate and manage multiple bilingual inbound marketing vendors and one call routing agency to minimize abandonment and optimize customer experience and conversion
  • Monitor routing dashboard and scrutinize data files to ensure integrity
  • Evaluate call center performance through call monitoring, test calls and data analysis
  • Address and manage all data requirements and issues related to inbound telemarketing, CRM system and vendors
  • Write copy for call center scripts and tests; translate into code and upload into web based platforms
  • Provide call center training and documentation of procedures and guidelines for script handling
  • Assist VP of Marketing with evaluation and approval of proposed DRTV media buys
  • Develop and execute successful mobile marketing strategies and campaigns
  • Manage text message service provider and software to develop campaign structures and text sequencing
McKesson Specialty Health (AccessMED) December 2008 to June 2013 Reimbursement Coach
Kansas City, MO
  • Manage daily operational activities of Reimbursement, appeals and Patient Assistance Programs in a call center environment
  • Prepare and distribute reporting
  • Design work flows; manage productivity volumes
  • Develop and deliver training to ensure each team member maintains a high level of attention to detail
  • Perform audits and provide constructive feedback and suggestions for program improvements
  • Deliver corrective actions, develop performance improvement plans and conduct employee performance reviews.
  • Process bi-weekly payroll for all direct reports
  • Coordinate annual new hire training initiatives
  • Represent company in client meetings and report operational trends and metrics
Shorman Solutions March 2005 to December 2008 Medical Review Analyst
Kansas City, MO
  • Perform pre-pay and post-pay workman's compensation medical claim review and make medical determinations and coverage decisions and payment recommendations in accordance with published practices, policies and procedures for each state of jurisdiction
  • Ensure claims are filed with proper documentation and are free of potential non-coverage misrepresentations or fraud
  • Respond to clients and providers with issues and concerns regarding medical review
Midwest Cardiology August 2004 to March 2005 Front Office Coordinator
Kansas City, MO
  • Responded to 12 incoming phone lines for group of seven physicians Scheduled appointments for 150+ patients weekly.
  • Acted as primary contact between physician clients and billing office, Verified insurance coverage, collected co-pays and obtained orders and referrals prior to scheduled services.
  • Coded and transcribed written diagnosis into ICD-9 format.
Cardiovascular Consultants February 2002 to August 2004 Patient Account Representative III
Kansas City, MO

•Generated private insurance, HMO, PPO, Medicaid and Medicare billing claims for a 15-physician practice.

•Interacted with carriers such as Coventry, United Healthcare, Aetna and Family Health Partners.

•Resolved denials, credit balances and credentialing issues.

•Posted cash applications, entered charges and discussed billing issues with patients, doctors and insurance providers.

Research Psychiatric Hospital August 1999 to February 2002 Patient Account Representative
Kansas City, MO
  • Supported billing and collections for an 80+ bed inpatient and outpatient facility
  • Interacted with insurance companies, case managers, patients and families in reviewing insurance verification for services
  • Estimated reimbursement by third-party payers, prorated accounts and calculated contractual allowances for inpatient/outpatient claims
Education
MidAmerica Nazarene University 2009 Bachelor: Management and Human Relations Olathe, KS GPA: Cum Laude

Management and Human Relations Cum Laude
Metropolitan Community College 2007 Associate of Business Kansas City
Skills

Management, supervision, strategic planning, billing and reimbursement, call center operations, customer service, data analysis, insurance, payroll, performance evaluation, quality assurance, excellent written and oral communications

Build Your Own Now

Resume Overview

Companies Worked For:

  • Children International
  • McKesson Specialty Health (AccessMED)
  • Shorman Solutions
  • Midwest Cardiology
  • Cardiovascular Consultants
  • Research Psychiatric Hospital

School Attended

  • MidAmerica Nazarene University
  • Metropolitan Community College

Job Titles Held:

  • Marketing Manager
  • Reimbursement Coach
  • Medical Review Analyst
  • Front Office Coordinator
  • Patient Account Representative III
  • Patient Account Representative

Degrees

  • Bachelor : Management and Human Relations
    Associate of Business

Advertisement

Similar Resumes

View All

MARKETING MANAGER

Fruit of the Loom

Nashville, Tennessee

Posted 576 days ago