Organized and goal-oriented professional who effectively identifies and resolves complex issues. Effective at multi-tasking, completing complex assignments within deadlines and working in a team centered environment. Highlighted leadership qualities and ability to work with and manage people from varying backgrounds, while promoting team values. Well-developed interpersonal skills coupled with outstanding verbal and written communication skills. Able to establish and maintain productive relationships across all organizational levels.
Skills
CUSTOMER SERVICE
MARKETING
TRANING STAFF
PAYROLL
MANGEMENT
MICROSOFT PROJECT
SPSS
Windows, OSX
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft PowerPoint
Microsoft Outlook
Microsoft Project
Adobe Photoshop
POS and SPSS Applications
Academic, Windows
Adobe Photoshop, Microsoft Word
Advertisements, Negotiation
Billing, PAYROLL
Order management
Sales processes
Strategic Planning
Territory Management
Analytical problem solver
Operations
Accomplished manager
Verbal and written communication
Empowers high-performing sales teams
Goals and performance
Sales presentations
Sales Reporting
Positive and upbeat
Compelling sales proposal writer
New Business Development
Account management
Coaching and mentoring
Contracts, POS
Clients, Pricing
CUSTOMER SERVICE, Public relations
Features, Real-time
Financial, Record keeping
Funds, Sales
Graphics, Sales skills
Inventory, Sales manager
Logo, SPSS
MARKETING, Strategy
Market, Strategic marketing
Marketing communications, Phone
Mentor, Training programs
Microsoft Access, Upgrades
Microsoft Excel, Workshops
Microsoft Outlook
Microsoft PowerPoint
MICROSOFT PROJECT
Benefits, Outside sales
Cash flow, Policies
Business development and planning
Strategic account development
Systems and software programs
Marketing strategy
Solution selling
Relationship building
Staff Management
Direct sales
Extensive personal network
Decisive
Trained in consumer marketing
Vendor management
B to B sales
Sales expertise
Product and service sales
Review of contracts
Database Management
Work History
Marketing and Sales Manager, 01/2018 to 06/2020 Amentum – Aiea, HI,
Developed, implemented monitor and evaluated the company’s marketing communications strategy for advertisement, promotions, public relations, graphics and collateral to support the marketing objectives targeting maximization of the company’s positive exposure in local markets.
Manage and implemented tactical promotions and offers to drive incremental revenue.
Travel to various locations to meet with prospective clients, responsible for the development of market segments and soliciting of new customer relationships and accounts, while maintaining existing relationships through effective negotiation and sales pitch.
Increased territory sales and ranked as #1 sales manager based on employee satisfaction and longevity.
Recognized for superior performance as a two-time district “Employee of the Month” honoree.
Mentor, manage and supervise an inside and outside sales team of twelve employees.
Increased overall sales by 25% in less than 1 year through the implementation of strategic marketing campaigns, which were sponsored by vendors and directly contributed to sales growth.
Improved overall Gross Margin Dollars by 22% in less than 1 year.
Devised and facilitated multiple training programs to increase technical knowledge and sales skills of team members.
Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Improved sales processes to streamline customer acquisition and onboarding strategies.
Store Manager, 01/2011 to 01/2018 C-A-L Ranch – Layton, UT,
Educated customers regarding benefits of the paying, and answer questions regarding the bill, coverage area, pricing, and availability.
Accurately and efficiently process customer transactions using a real-time computer system.
Participated in team activities.
Maintained to be a key contributor in a positive team atmosphere with an enthusiastic attitude.
Participated in store marketing activities and other promotions to close new sales.
Responsible for inventory associated with the sales process.
Ensured store display is operationally ready at all times and each customer has a positive experience.
Maintained strong knowledge of new wireless products, accessories, pricing plans, promotions and service features.
Handled phone inquiries from customers on billing issues, payments, upgrades, trade-ins, service changes returns.
Ensured customers receive prompt and courteous service resulting in repeat business and loyalty.
Handle and resolved customer complaints to ensure satisfaction.
Managed cash flow and daily deposits of funds.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Executed regular process updates to reduce discrepancies and enhance scheduling across [Type] calendars and programs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Approved regular payroll submissions for [Number] employees within [Software].
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Recruited and developed [Number] employees for [Type] department.
Trained and guided team members to maintain high productivity and performance metrics.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Enhanced [Type] initiatives while managing effective marketing campaigns.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Conducted monthly inventories of raw materials and components on work floor.
Raised property accuracy and accountability by creating new automated tracking method.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Assistant, 01/2011 to 01/2013 Arcelormittal – Calvert, IL,
Maintained and Monitored student records by ensuring compliance with national, state, and college regulations/policies.
Ensured the confidential handling and storage of student records.
Assisted with correspondence, communication and record keeping.
Advised students as assigned in areas of academics, and career.
Assisted Student with Financial Aid and Academic Advising related issues.
Provided expertise in workshops for transfer students.
Assisted international students in achieving their academic goals.
Effective in obtaining, interpreting, and analyzing international transcripts.
Assisted international students with the transition into higher education universities and colleges (i.e.
Medical school, Graduate school, etc).
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
Transferred and directed phone calls, guests and mail to correct staff members.
Produced highly accurate internal and external letters and memoranda.
Offered office-wide [Type] software support and training, including troubleshooting issues and optimizing usage.
Assisted manager in all aspects of business operations.
Designed insightful and attractive [Type] presentations.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Manager, 01/2007 to 01/2011 Chef Point Restaurant & Bar – Watauga, TX,
Enhanced profits by facilitating new contracts to cut costs on labor for new business.
Created, monitored, and controlled advertisements and social media platforms.
Sold a minimum of $10,000 in product and labor per month.
Collaborate with owners to ensure marketing and service objectives are being exceeded.
Manage accounts and close sales for top 30% of commercial and residential clients.
Introduce store brand to 15 new markets by developing brand logo and promotional material.
Managed and trained new employees.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Cross-trained existing employees to maximize team agility and performance.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Executed regular process updates to reduce discrepancies and enhance scheduling across [Type] calendars and programs.
Delivered feedback to decision-makers regarding employee performance and training needs.
Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Approved regular payroll submissions for [Number] employees within [Software].
Monitored and supported progress of plant production orders by managing shop capacity and loading functions at [Number] facilities.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
Increased operational efficiency by developing improved filing systems for confidential client records and reports.
Recruited and developed [Number] employees for [Type] department.
Trained and guided team members to maintain high productivity and performance metrics.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Enhanced [Type] initiatives while managing effective marketing campaigns.
Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Conducted monthly inventories of raw materials and components on work floor.
Raised property accuracy and accountability by creating new automated tracking method.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
Trained new employees in specific job requirements.
Communicated best practices among on-site and external personnel to align efforts and goals.
Propelled continuous improvements and strategically capitalized on current market trends, resulting in [Result].
Increased sales by $[Amount] by establishing goals, overseeing performance and [Action].
Developed and maintained relationships with [Type] customers and suppliers through continual communication and [Action].
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Hired, trained and mentored staff to maximize effectiveness.
Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
Facilitated change management activities for department and staff of [Number] individuals.
Performed [Timeframe] reviews assessing each employee's performance and developed improvement plans.
Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
Prepared quotes for new products and services and composed budgets.
Achieved [Number]% average completion rate on all assignments without loss of materials and assets, demonstrating innovative and practical problem-solving skills in high-stress environment.
Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
Maximized performance by monitoring daily activities and mentoring team of [Number] associates.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Assessed financial statements and [Type] reports to evaluate [Type] performance, develop targeted improvements and implement changes resulting in [Result].
Created and implemented aggressive action plan to address pressing cost control needs.
Audited team performance and compliance with [Type] and [Type] standards.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Recorded inventory sales into organization's weekly income report.
Demonstrated new products, procedures and techniques to employees.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Set and managed schedules to give proper coverage to required areas and meet customer service demands.
Oversaw and optimized work of [Number] [Job title]s performing high-quality [Type] work.
Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Conducted scheduled and impromptu evaluations to assess work performance.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Supervised [Number] of employees in [Type] shop by monitoring activities, coaching and offering hands-on support.
Prepared and recommended long-range plans for development of [Type] department.
Evaluated report data to proactively adjust and enhance [Type] operations.
Analyzed and interpreted store trends with [Software] to facilitate planning.
Education
Bachelor of Arts: Psychology, Expected in 2015 University of South Florida - , GPA:
Associate of Arts degree: , Expected in 2011 Hillsborough Community College - , GPA:
Accomplishments
MICROSOFT ACCESS
Additional Information.
12+ years of customer service/sales experience.
12+ years' experience in Higher Education System.
15+ years' experience with Microsoft.
Superb written and oral communication.
Ability to manage a high-volume workload within a deadline-driven environment.
Keeping up to date with all products, services and procedures.
Directing requests and unresolved issues to other colleagues.
Maintaining up to date paper and computer based files and administrative systems.
Promoting the company's products and services to customers.
Handling objections professionally.
Able to establish and maintain working relationships.
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