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Marketing And Sales Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Proactive, hardworking and highly successful sales and marketing leader offering expertise in partnership, channel and strategy development to drive substantial revenue increases for businesses. Tenacious producer with demonstrated record of success in exceeding revenue targets by leveraging market knowledge and natural communication skills to build long-lasting, profitable connections. Skilled in project management, collateral development and organizational problem-solving.

Skills
  • Rapport and relationship building
  • [Type] sales
  • Sales tracking
  • Brand-building strategies
Education and Training
Vestaburg Community High School Vestaburg, MI, Expected in 06/2005 High School Diploma : - GPA :
M.J. Murphy Beauty College of Mt Pleasant Mt. Pleasant, MI, Expected in 09/2014 Certificate : Cosmetology - GPA :
Experience
Amentum - Marketing and Sales Manager
Arlington, VA, 02/2020 - Current
  • Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches.
  • Directed branding, sales enablement and PR strategies to support implementation of comprehensive marketing strategies.
  • Executed updated marketing plans to increase branding exposure, customer traffic and sales.
  • Developed, maintained and deepened strategic partnerships with agencies, vendors and [Industry] leaders.
  • Strengthened outreach and developed marketing collateral, dealer presentations, site sellers and welcome letters to drive interest level.
  • Generated new business by reaching out to prospective clients by e-mail, telemarketing and presenting at trade shows nationwide.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built trusting relationships with customers by making personal connections.
Riverdale Tavern - Waitres
City, STATE, 01/2016 - Current
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Increased sales of high margin menu items through effective upselling.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
  • Cleared table and bussed dishes to allow for quick setups.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted newly seated guests promptly, filled water glasses and brought bread to table.
  • Implemented sanitary food handling, holding and service protocols.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Documented food orders and ran items to guest tables in dining room.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Relayed orders and special requests to cooks.
  • Provided timely checks on guest needs and brought requests.
  • Handled special customer requests such as separate checks and menu substitutions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Calculated accurate bill amounts and processed cash and credit card payments.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
Woodland Creek Furniture - Customer Sales and Service Expert
City, STATE, 03/2017 - 02/2020
  • Nurtured connections with established customers to identify new needs, match offerings and drive sales.
  • Coordinated sales efforts with team members and departments such as customer service and production to orchestrate successful strategies.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Answered questions and informed customers of current sales and promotions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Informed customers about all product lines and services offered by company.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Educated clients on how to conduct transactions with convenient online solutions.
  • Consistently met service team sales targets and call handling quotas consistently.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Set up and activated customer accounts.
  • Consulted with customers on modern styles and trends.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Mentored junior team members and managed employee relationships.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Trained new employees on procedures and policies to maximize team performance.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
  • Led customer service staff in implementing strategies to propel Customer Satisfaction Index levels and achieve manufacturer service objectives.

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Resume Strength

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  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Vestaburg Community High School
  • M.J. Murphy Beauty College of Mt Pleasant
Job Titles Held:
  • Marketing and Sales Manager
  • Waitres
  • Customer Sales and Service Expert
Degrees
  • High School Diploma
  • Certificate

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