Ready to offer exceptional leadership and planning abilities to take on new role in remote setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Salesforce standards and market trends.
Accomplishments
Successfully planned and executed the US Navy's most successful marketing campaign in it's history, collecting over 1800 surveys for qualified applicants in a single week across 3 states.
Developed, implemented and maintained a meticulously detailed analyzation system using Google analytics data, Salesforce applicant/user data and excel databases to identify quality applicants to join the US Navy.
As a local administrator for Salesforce CRM, created countless reports and dashboards which enabled leadership to track user activity and have become the standard across the US Navy Recruiting enterprise.
7-Navy and Marine Corps Achievement medals for various noteworthy accomplishments.
2-Navy and Marine Corps Commendation medals for superior leadership.
Awarded the "Hard Charger of the Year" award for inspirational leadership.
Skills
Marketing Strategies
Competitive Research
Survey Design and Development
Detail-Oriented
Systems administration
Maintenance & Repair
Self-motivated professional
Planning and Coordination
Excellent work ethic
Organization and Time management
Goal Setting
Finance and Accounting Oversight
Decision Making
Program Optimization
Verbal and Written Communication
Performance Monitoring and Optimization
Security Needs Assessment
Controls Recordkeeping
Disaster Recovery
Work History
Marketing and Advertising Officer, 01/2019 to Current Plaid – New York, NY,
Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales of US Navy Job's.
Sourced vendors for services such as video production as well as materials to complete marketing objectives.
Set up, completed and tracked customer surveys for local, regional and national campaigns.
Generated reports detailing campaign performance, customer engagement and engagement trends.
Performed market analysis and researched latest trends.
Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
Tracked and analyzed web analytics to recommend proactive adjustments to strategies.
Salesforce System Administrator, 01/2019 to Current Precisely – Charlotte, NC,
Provided primary customer support to internal customers.
Recommended modifications to existing databases to meet unique needs and goals determined during initial evaluation and planning process.
Managed and maintained over 300 user profiles and access levels for users in the US Navy Recruiting Salesforce environment.
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
Developed, updated and organized Salesforce databases to handle user and applicant data.
Capitalized on solutions presented by Salesforce CRM software to enhance lead prospecting and sales management.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Drove operational improvements which resulted in time savings and improved system usability.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Director of Sales Operations, 12/2015 to 01/2019 Community College Of Aurora – Aurora, CO,
Built, trained and managed sales and operational teams to carry out sales initiatives and reach objectives.
Recommended sales strategies for improvement based on regular market research and competitor analysis.
Liaised with other directors and departmental heads to align operational and sales priorities with total company direction.
Generated reporting and analysis to support sales forecasting and planning to reach monthly, quarterly and yearly goals.
Identified, developed and launched innovative tools or systems to achieve sales strategies.
Built relationships with customers and community to establish long-term community relations.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
IT Administrator, 12/2011 to 12/2015 US Navy – City, STATE,
Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
Determined compatibility with various software by developing modification and integration programs.
Kept software licenses current for all computers and mobile devices.
Orchestrated integration and communication of software upgrades.
Performed day-to-day LAN and WAN administration, maintenance and support.
Configured networks for smooth, reliable operation to meet business processes and objectives.
Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Managed data backups and disaster recovery operations for 150-person company.
Maintained network hardware and software and monitored network to support network availability to end users.
Education
High School Diploma: , Expected in 05/1999 Mathews High School - Vienna, OH GPA:
Associate of Science: Electronics Technology, Expected in 05/2020 Thomas Edison State University - Trenton, NJ GPA:
Certifications
Certified Salesforce Administrator, Projected completion: September 2021
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