, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Organized and proactive Marketing and Activity professional with proven abilities in leadership, affordable housing and customer service. Adept at thriving in fast-paced environments and adhering to dynamic communities. Practiced in strategic planning, budget management and business generation.
Skills
Administration
Advertising
Budgets
Excellent communication
Interpersonal skills
Leadership
Marketing
Social media
Budget managment
Microsoft Office tools
Property management
Public relations
Event management
Staffing
Experience
02/2019 to CurrentMarketing & Admissions DirectorOtterbein Senior Life | Loveland, OH,
Successfully increased occupancy from 70% to 97% within the first year, occupancy has never been below 94% since my leadership.
Establish partnerships and identify external organizations cross promotion and increase referral business.
Partner and engage with board leadership to strategically improve the overall admission process.
Generate business leads and prospect occupants by contacting partner institutions and communities.
Maintain and oversee vacant apartments/organize rehabilitation.
Document, video and photograph all vacant apartments for marketing.
Create and maintain all communications amongst residents, family members and potential new prospects.
Manage compliance for all Affordable Housing guidelines and restrictions- ARCH/ HUD/WSHFC.
Draft and maintain all leasing and amendment documents.
Coordinate all move ins with family, vendors and staff.
Manage and led event programs internally and externally.
Maintain marketing and admission budgets- within limited resources.
Managed and proactively engaged on Evergreen Court social media and digital platforms for marketing.
Establish and grow occupancy successfully.
Offer expert advice to develop innovative advertising, public relations, social media and events with corporate.
Demonstrate excellent communication and interpersonal skills to all staff and residents.
Supervise all staff on duty, as a member of the leadership team.
10/2017 to 02/2019Activity DirectorCross Timbers Senior Mental Health | Usa ● Hayward, CA,
Planned, implemented, and executed wellness programs; as well as, all recreational events to meet the specific needs of residents.
Researched and developed fitness programs designed to benefit residents mentally and physically.
Actively engaged with residents for feedback to improve upon current and build new programs.
Established and managed partnerships with the Bellevue community to for pilot and established programs for residents.
Encouraged positive socialization by creating events that would increase engagement amongst staff and residents.
Managed and coordinated the volunteer program; this included: recruitment, training and supervision of volunteers.
Planned and maintained monthly life enrichment calendar for Evergreen Court community.
Created and administered monthly calendars, event flyers and all communication to residents.
Coordinated transportation of residents to and from events outside of the community, which may include driving a community motor vehicle.
Maintained the compliance of all life enrichment programs to meet local, state and federal regulations.
11/2016 to 11/2017Leasing ConsultantLegacy Marketing Partners | City, STATE,
Managed the administrative office and communication with residents, as well as, property management.
Identified prospects and generated leads for rental properties.
Coordinate and manage all vendors for apartments.
Coordinate and manage all events.
Showing properties to potential customers advertising properties.
Managed and updated lease documents.
Liaising between the two parts.
Maintained and recorded daily inspections for the community.
Distributed all company or community-issued notices.
Maintained accurate monthly commission records on leases and renewals for bonus purposes.
Assisted management team with other various tasks as required.
Implemented and updated policies of the community.
Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
Demonstrated a positive attitude and the ability to adapt under all circumstances.
09/2015 to 11/2016Salon Manager and Activities AssistantAegis Living- Aegis Of Marymoor | City, State,
Created and implemented a streamlined program to coordinate appointments between family Resident and Care staff.
Significant experience securing and managing customer appointments.
Substantial knowledge of salon products and services.
Adept at handling staffing and payroll issues.
Created all flyers and marketing for the salon.
Managed salon staff and appointment books.
Ordered new products and supplies as needed.
Upheld all WA state salon guidelines- Passed inspection.
Analyzed weekly and monthly revenues and appointment bookings.
Managed and planned employee events.
Experience working with residents with all levels of Dementia and memory loss.
Education and Training
Expected in 2020
Washington State Housing Finance Commission
Tax Credit Compliance Fundamentals – Certificate
| LeadingAge Leadership Institute, , GPA:
Expected in 2019
LeadingAge- Leadership Summit
Certificate
| , , GPA:
Expected in 2011 | , , GPA:
Toni & Guy Hair Academy
Cosmetology License
Expected in 2010 | General StudiesBellingham Technical College, , GPA:
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School Attended
LeadingAge Leadership Institute
Bellingham Technical College
Job Titles Held:
Marketing & Admissions Director
Activity Director
Leasing Consultant
Salon Manager and Activities Assistant
Degrees
<ul><li>Washington State Housing Finance Commission</li><li>Tax Credit Compliance Fundamentals – Certificate</li></ul>
