Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Organized and proactive Marketing and Activity professional with proven abilities in leadership, affordable housing and customer service. Adept at thriving in fast-paced environments and adhering to dynamic communities. Practiced in strategic planning, budget management and business generation.

  • Administration
  • Advertising
  • Budgets
  • Excellent communication
  • Interpersonal skills
  • Leadership
  • Marketing
  • Social media
  • Budget managment
  • Microsoft Office tools
  • Property management
  • Public relations
  • Event management
  • Staffing
02/2019 to Current Marketing & Admissions Director Otterbein Senior Life | Loveland, OH,
  • Successfully increased occupancy from 70% to 97% within the first year, occupancy has never been below 94% since my leadership.
  • Establish partnerships and identify external organizations cross promotion and increase referral business.
  • Partner and engage with board leadership to strategically improve the overall admission process.
  • Generate business leads and prospect occupants by contacting partner institutions and communities.
  • Maintain and oversee vacant apartments/organize rehabilitation.
  • Document, video and photograph all vacant apartments for marketing.
  • Create and maintain all communications amongst residents, family members and potential new prospects.
  • Manage compliance for all Affordable Housing guidelines and restrictions- ARCH/ HUD/WSHFC.
  • Draft and maintain all leasing and amendment documents.
  • Coordinate all move ins with family, vendors and staff.
  • Manage and led event programs internally and externally.
  • Maintain marketing and admission budgets- within limited resources.
  • Managed and proactively engaged on Evergreen Court social media and digital platforms for marketing.
  • Establish and grow occupancy successfully.
  • Offer expert advice to develop innovative advertising, public relations, social media and events with corporate.
  • Demonstrate excellent communication and interpersonal skills to all staff and residents.
  • Supervise all staff on duty, as a member of the leadership team.
10/2017 to 02/2019 Activity Director Cross Timbers Senior Mental Health | Usa ● Hayward, CA,
  • Planned, implemented, and executed wellness programs; as well as, all recreational events to meet the specific needs of residents.
  • Researched and developed fitness programs designed to benefit residents mentally and physically.
  • Actively engaged with residents for feedback to improve upon current and build new programs.
  • Established and managed partnerships with the Bellevue community to for pilot and established programs for residents.
  • Encouraged positive socialization by creating events that would increase engagement amongst staff and residents.
  • Managed and coordinated the volunteer program; this included: recruitment, training and supervision of volunteers.
  • Planned and maintained monthly life enrichment calendar for Evergreen Court community.
  • Created and administered monthly calendars, event flyers and all communication to residents.
  • Coordinated transportation of residents to and from events outside of the community, which may include driving a community motor vehicle.
  • Maintained the compliance of all life enrichment programs to meet local, state and federal regulations.
11/2016 to 11/2017 Leasing Consultant Legacy Marketing Partners | City, STATE,
  • Managed the administrative office and communication with residents, as well as, property management.
  • Identified prospects and generated leads for rental properties.
  • Coordinate and manage all vendors for apartments.
  • Coordinate and manage all events.
  • Showing properties to potential customers advertising properties.
  • Managed and updated lease documents.
  • Liaising between the two parts.
  • Maintained and recorded daily inspections for the community.
  • Distributed all company or community-issued notices.
  • Maintained accurate monthly commission records on leases and renewals for bonus purposes.
  • Assisted management team with other various tasks as required.
  • Implemented and updated policies of the community.
  • Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
  • Demonstrated a positive attitude and the ability to adapt under all circumstances.
09/2015 to 11/2016 Salon Manager and Activities Assistant Aegis Living- Aegis Of Marymoor​ | City, State,
  • Created and implemented a streamlined program to coordinate appointments between family Resident and Care staff.
  • Significant experience securing and managing customer appointments.
  • Substantial knowledge of salon products and services.
  • Adept at handling staffing and payroll issues.
  • Created all flyers and marketing for the salon.
  • Managed salon staff and appointment books.
  • Ordered new products and supplies as needed.
  • Upheld all WA state salon guidelines- Passed inspection.
  • Analyzed weekly and monthly revenues and appointment bookings.
  • Managed and planned employee events.
  • Experience working with residents with all levels of Dementia and memory loss.
Education and Training
Expected in 2020
  • Washington State Housing Finance Commission
  • Tax Credit Compliance Fundamentals – Certificate
LeadingAge Leadership Institute, , GPA:
Expected in 2019
  • LeadingAge- Leadership Summit
  • Certificate
, , GPA:
Expected in 2011 | , , GPA:
  • Toni & Guy Hair Academy
  • Cosmetology License
Expected in 2010 | General Studies Bellingham Technical College, , GPA:

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School Attended

  • LeadingAge Leadership Institute
  • Bellingham Technical College

Job Titles Held:

  • Marketing & Admissions Director
  • Activity Director
  • Leasing Consultant
  • Salon Manager and Activities Assistant


  • <ul><li>Washington State Housing Finance Commission</li><li>Tax Credit Compliance Fundamentals – Certificate</li></ul>
  • <ul><li>LeadingAge- Leadership Summit</li><li>Certificate</li></ul>

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