marketing administrative coordinator resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Meticulous Administrative Coordinator with a vast array of business experience that excels at prioritizing, multitasking, and working effectively under pressure.
Certifications
Louisiana Department of Insurance License: Health, Life and Accident
Skills
Leadership and Management
Team Motivator
Employee Management
Accuracy and attention to detail
Ability to organize and prioritize a variety of tasks/projects
Maintains a manual of policies and procedures pertaining to the Marketing Department.
Understand and educate colleagues and producers regarding current plan design, policies and procedures
Assist in resolution of any insured and/or provider billing issues.
Act as a day to day liaison between all entities by providing walk in and telephonic customer service support to all Vantage Health Plan producers
Assists with Performance Improvement activities
Performs other duties as assigned. The omission of duties does not preclude the supervisor from assigning duties that are logically related to the position
Lead special projects as requested
Continue management of all responsibilities as Commercial/Exchange Producer Services Representative
01/2018 to 04/2019Commercial/Exchange Producer Services RepresentativeAlterra Mountain Co | Stratton Mountain, VT,
Lead sales support for producers selling Commercial Group and Exchange products
Manage all member enrollment paperwork including enrollment applications, member change forms, agent of record forms, purchase orders, and expense reports while managing and resolving all customer issues
Distribute monthly Exchange and Commercial commission statements to producers
Audit producer training, licensures, and certificates on file to ensure compliance Prepare SHOP quotes daily and Large and SHOP group invoices monthly Maintain all HIPAA and Compliance training requirements
Continue management of all responsibilities as Marketing Administrative Assistant
01/2016 to 01/2018Marketing Administrative AssistantIntuit | Spokane, WA,
Collect required information, prepare quotes, and proposals.
Prepare Small Group quotes daily and Large and Small Group invoices monthly.
Responsible for department-wide administrative tasks inclusive of but not limited to managing and filing all group contracts, taking meticulous notes for company.
Data, answering services, and updating the Vnet system.
Ensure external Producers maintain compliance via licensing and required training Organize Medicare, Exchange, and Commercial contracts for Producers.
Assist and distribute monthly Medicare, Exchange and Commercial commission statements to Producers.
01/2008 to 03/2014Business Operations ManagerVieux Carre Gourment, LLC. | City, STATE,
Implemented all business and relationship building processes for distinct accounts and customers
Consistently met and exceeded department expectations for productivity and accuracy levels
Responsible for all customer service and satisfaction related procedures Instituted companywide business operations by developing the employee
handbook, a training program, and a schedule management system
Supervised a team of 20 individuals
Reconciled all accounting related inquiries inclusive of billing, payments, monitoring cash flow, and resolving discrepancies
Developed and executed marketing programs and business solutions resulting in increased company exposure, customer traffic, and sales
Managed marketing/PR campaigns related to new product introductions and existing product development
Increased business credibility and customer loyalty by developing both technical and non-technical marketing collateral and presentations, public relations
campaigns, articles and newsletters
Structured business website, social media accounts, and email marketing program
Planned and executed catering and special events inclusive of menu
development, design, pricing, and customer relationship management
Education
Expected in 2014 to to Executive Master of Business Administration | Louisiana Tech University, Ruston, LAGPA:
Expected in 2003 to to Bachelor of General Studies | Concentration in Vocal PerformanceUniverity of Louisiana At Monroe, Monroe, LAGPA:
Additional Information
Wine Program:
Wine Spectator 'Best Award of Excellence,' worldwide Restaurant competition 2012 and 2013
Community Involvement:
Junior League of Monroe 2010-2012
Junior Garden Club of Monroe 2010-2012
Northeast Louisiana Arts Council 2010-2013
Involvement:
31 Ambassadors, 2005-2007
Student Government Association-Secretary, 2004 & 2005(served 2 Terms)
Kappa Delta Ritual Chair/Song Leader, 2006
Kappa Delta Sorority President, 2005
Kappa Delta Sorority Secretary, 2004
Delta Omicron Music Fraternity President, 2006-2007
Delta Omicron Music Fraternity Secretary, 2005-2006
Greek Seekers Vice-President, 2005
Order of Omega Honor Society, 2005
ULM PREP Orientation Staff, 2005
Student Involvement Scholarship, 2005
ULM Tennis Team, 2004
ULM Opera, Chamber Singers and Concert Choir 2003-2008
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