Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic leader with more than 5 years of experience planning, leading and improving ambulatory based healthcare operations. Strategic in developing policies, managing financial activities and driving workflow excellence. Focused on motivating staff and working with diverse personality types by identifying talent in employees and coaching team members to initiate and maintain improvements.
Skills
Effective leader
Staff training/development
Coaching and mentoring
Budget development
Business development
Operations monitoring
Problem resolution
Work History
10/2015 to CurrentMarket Operations ManagerCarvana | Losantville, IN,
Devise, deploy and monitor processes to boost long-term business success and increase profit levels
Monitor 6 Practice Managers' day-to-day activities and make plans to rectify any operational issues that arise
Improve brand awareness by monitoring all marketing campaigns and business development for physicians
Improve productivity while reducing staffing where possible and operational costs
Track and analyze profitability and key metrics including; first pass payment rate, denial rate, claim holding / task percentage, rejection rate, time of service collections, and office and facility claim creation lag rates to improve overall profitability
Discover areas of improvement by generating monthly, quarterly, and annual physician productivity reports
Manage all purchasing and customer account operations with vendors to ensure efficiency and performance
Manage, train and motivate Practice Managers, Supervisors, and Coordinators to continuously improve knowledge and abilities in healthcare management
Support top-level decision-making and strategy planning, forging productive relationships with top leaders and serve as an advocate of company decision making
Manage 14 physicians, 6 managers, and dozens of team members across 5 clinical specialties, representing approximate $9.7 million in charges in 2019
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Set, enforce and optimize internal policies to maintain efficiency and responsiveness to demands
Handle problematic customers and clients to assist lower-level managers and employees to maintain excellent customer service
Serve an instrumental role in organizational transformation and implementation and participated in 3 successful large-scale corporate restructuring transitions
Apply performance data to evaluate and improve operations, target current business conditions and forecast needs - including collaborating on physician and office budgets
Work directly with executive management, finance, and business development departments to brainstorm, discuss strategy and mitigate operational issues
Assess financial statements and work relative value unit (wRVU) reports to evaluate physician and office performance, develop targeted improvements and implement changes resulting in increased charges and revenue
Observe each employee's individual strengths and initiated mentoring program to improve areas of weakness
Promote positive customer experience through day-to-day supervision and management of ambulatory facilities
Uphold great standards of leadership for employees, consistently leading by example
Train, coach and mentor staff to ensure smooth adoption of new policies and procedures
Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
Reduce financial inconsistencies while assessing and verifying billing invoices and expense reports
Coordinate on boarding of new physicians with a local transition team, credentialing, IT, provider candidate, and staff to ensure a smooth process
Maintain a positive working relationships with providers promoting a physician driven environment
Oversee major and minor construction projects coordinating with project manager, architects, and contractors to stay on time and on budget
Worked alongside IT and an implementation team to positively and effectively transition multiple practices and physicians form EMR to EMR as well as from paper documentation to an EMR system
06/2014 to 10/2015Practice Manager IICentura Health | Frisco, CO,
Implemented an EMR transition and maintained electronic record management systems to analyze and process data
Addressed and remedied all patient or team member issues
Oversaw practice fiscal operations, including minor accounting, budgeting, authorizing expenditures, and financial reporting
Ensured compliance with HIPAA regulations
Consulted with healthcare professionals on business decisions
Boosted staff morale by offering constructive feedback and specific direction
Developed close working relationships with front office and back office staff
Assisted with regulatory issues such as compliance
Trained interns and newly hired team members on office procedures and computer systems
Developed policies and procedures for effective practice management
Provided supervision and management to a team of practice coordinators, surgical schedulers, patient service representatives, and medical assistants
Provided outstanding support to entire staff which helped improve process flow and boosted efficiency
Ordered all office supplies and kept check on inventory levels
Implemented best practice standards for billing resulting in substantial reduction of charge lag and denial rates
Scheduled surgeries, managed pre-certifications and verified insurance coverage
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees
Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations
Increased patient satisfaction scores for 2 practices and 4 physicians
Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents
Communicated with patients, ensuring that medical information was kept private
09/2010 to 05/2014Patient Access Representative IIVidant Health | Aurora, NC,
Assisted patients in filling out check-in and payment paperwork
Educated patients on medicine and at-home healthcare tools
Took copayments and compiled daily financial records
Reviewed and corrected claim errors to facilitate smooth processing
Balanced deposits and credit card payments each day
Explained plans for treatment and payment options
Compiled and reviewed medical charts
Scheduled surgical procedures and deliveries, verified surgical benefits, and obtained prior authorizations
Verified patient insurance and reviewed benefits coverage prior to rendering services
Education
Expected in 06/2015Bachelor of Science | Healthcare AdministrationCleary University, Howell, MI, GPA:
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