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Mapping Technician Resume Example

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MAPPING TECHNICIAN
Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Work History
Nov 2006 - Apr 2011Mapping TechnicianUnited States Army - Schofield Barracks, HI
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
  • Generated maps and map products based upon data collected from different projects and ground sensors.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
  • Completed daily data updates and submitted information to quality assurance for review and implementation.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Answered questions and provided information to public regarding assessment maps, surveys, boundaries and other concerns.
  • Checked all layers of maps to promote accuracy, identifying and marking errors and making corrections.
Oct 2006 - Apr 2011Cartographers and PhotogrammetristsUnited States Army - Schofield Barracks, HI
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Checked all layers of maps to promote accuracy, identifying and marking errors and making corrections.
  • Resolved problems, improved operations and provided exceptional service.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Trimmed, aligned and joined prints to form photographic mosaics, maintaining scaled distances between reference points.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
  • Completed daily data updates and submitted information to quality assurance for review and implementation.
Oct 2005 - Apr 2011Printing Press OperatorUnited States Army - Schofield Barracks, HI
  • Interacting with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
  • Analyzed daily density readings from each printer to detect potential quality issues.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
  • Loaded and positioned unprinted materials.
  • Properly secured loads with security straps, covers and security seals.
  • Set up and operated printing press machines.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work
  • Wrote clear and concise work instructions.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. Information and evaluating results to choose the best solution and solve problems.
May 1993 - Jul 1996Customer Service AssociateArmy And Air Force Exchange Service - Wichita Falls, TX
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Computer Experience

Hardware: IBM and Compatible personal computers, Apple Mac personal computers, IBM mainframe, backup drives, Practicum-Computer and Information Sciences, E-Commerce Specialist
Software Applications: Microsoft Word, Microsoft Excel, Access, PowerPoint, Outlook, Publisher, Money, Corel WordPerfect

Certifications

Certification: Accounting Computer Literacy for Business, Computer Literacy for Business, Internet/Web Page Development, Practicum-Computer and Information Sciences, Application Problem Solving, Technology Support
Help Desk/ User Support Technician, Personal Computer Specialist, Personal Computer User
Army Air Force Exchange Computer Course: Basic keyboarding Skills, Disk operating system, Report management & Distribution system, Electronic mail communications center Facility master file Basics of business math-calculator, decimals and presented

Education
May 2018Bachelor of Arts: BAAS Applied Arts & Sciences University Of North Texas At Dallas | Dallas, TX
  • Member of Phi Beta Sigma Fraternity Inc.
  • Member of Unt Dallas Shrm
Jun 2015Associate of Applied Science: Personal Computer SupportCedar Valley College | Lancaster, TX
May 2004Associate of Applied Science: Computer Support SpecialistVernon College | Vernon, TX
May 2004Associate of Applied Science: E-Commerce SpecialistVernon College | Vernon, TX
Jun 2001Associate of Applied Science: Computerized Administrative AssistantAmerican School Of Business | Wichita Falls
Affiliations

Boy Scouts (1994-00)
Junior Assistant Scout Master
Key Club (1993-97)
Police Explore (1994-00)
Toast Master (1995-97)

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Resume Overview

Companies Worked For:

  • United States Army
  • Army And Air Force Exchange Service

School Attended

  • University Of North Texas At Dallas
  • Cedar Valley College
  • Vernon College
  • American School Of Business

Job Titles Held:

  • Mapping Technician
  • Cartographers and Photogrammetrists
  • Printing Press Operator
  • Customer Service Associate

Degrees

  • Bachelor of Arts : BAAS Applied Arts & Sciences
    Associate of Applied Science : Personal Computer Support
    Associate of Applied Science : Computer Support Specialist
    Associate of Applied Science : E-Commerce Specialist
    Associate of Applied Science : Computerized Administrative Assistant

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