Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

A goal-focused professional willing to relocate for an opportunity to led quality assurance, manufacturing, and continuous improvement projects using Lean Six Sigma methodologies that have resulted in over $ 65M of total cost savings. I’m excited to apply 20 years of experience in the professional development of others and to improve the quality of products and services of a rapidly growing organization.

  • Expert using Minitab Statistical Software, Microsoft Office, and AutoCAD
  • Developed specialized skills tailored to the following industries: production of corrosion-resistant and high-temperature alloy metals; aerospace & aircraft component manufacturing; automotive assembly, automotive electronics manufacturing; oil and gas well drilling equipment, and marine propulsion system manufacturing
  • Net, Six Sigma
  • AutoCAD, Statistical Analysis
  • Benchmarking
  • Competitive
  • Continuous improvement
  • Database
  • Design of Experiments
  • Driving
  • Focus
  • ISO
  • Materials
  • Microsoft Office
  • MSA
  • Oil & Gas
  • Process Development
  • Quality Management
  • Systems upgrading
  • Communication device proficiency
  • Systems configuration
  • Process Improvement
  • Enterprise Resource Planning (ERP)
  • Microsoft Office
  • Research
  • Quality & Lean Six Sigma Skills include: Process Mapping, DMAIC, Problem Solving; Statistical Analysis of Data, Gage R&R, Capability Analysis, Design of Experiments; ANOVA, PFMEA, DFMEA, MSA, PDCA, (Shainin Red-X & Rolling Top 5), Value Stream Mapping, Pareto, Regression Analysis; ISO 9001-2015, AIAG; IAFT-16949, ASME
  • Significant customer projects impacting career: Haynes International; Boeing; GE; Pratt & Whitney, US Military; Shell; Exon; Honda; Toyota; GM; Delphi Electronics: Ford; Fiat; BMW; Rolls Royce; Kia; Chrysler; NOV; Thrustmaster
  • Approach, Specification
  • Automotive, Workshops
  • Excellent communication
  • Concept
  • Customer satisfaction
  • Delphi
  • Product development
  • Electronics
  • Inventory
  • ISO 9001
  • Mentoring
  • Minitab
  • Natural
  • Problem Solving
  • Process Improvement
  • Research
  • Systems installation
  • Mitigation of future issues
  • Statistical Methods
  • External Auditing
  • Project Management
  • Detail-Oriented
  • Work History
    Manufacturer of Oil Well Drilling Systems Rich Products Corporation Saint Simons Island, GA,
    • Lean Six Sigma Master Black Belt Process Development Global Quality, May 2012 - Sep 2016 •Co-developed and implemented a Lean Six Sigma Training & Certification program providing an opportunity for 1,200 + students to lead improvement projects that gained recognition and appreciation by management and customers.
    • Delivered more than $50M of process improvement savings for NOV in the first three years.
    • Conducted root cause investigations across many manufacturing sites on process issues that were considered unsolvable.
    • This activity delivered more than $11M in cost avoidance over two years.
    • Conducted ISO 9001-2015 internal audits at global sites resulting in fewer findings during formal third-party audits.
    • Addressing corrective actions before formal audits avoided time constraints to resolve actions under the scrutiny of the ISO Lead Auditor.
    • Having extra time provided opportunities to research lower-cost options to correct potential findings.
    10/2016 to 05/2020
    Quality Assurance Manager THRUSTMASTER OF TEXAS City, STATE,
    • Drove quality improvements using statistical tools, root cause analysis that reduced customer complaints and warranty returns.
    • Achieved by restructuring and implementing a more effective and Quality Management System catching potential quality issues before they occur.
    • COPQ savings 3% of Total Costs: $1.2M annual savings.
    • Overhauled the entire Quality Management System documents using an IPO approach that reduced the number of human errors human and rework: 1% of TC, $400K annual savings achieved.
    • Increased the use of visual placards containing illustrations of assembly best practices.
    • Leading to a safer environment with fewer assembly errors contributing to fewer internal errors and damaged components.
    • Net Cost Avoidance of 2.3%, $920K annual savings.
    • Developed a lesson learned database (risk register) which supports more effective Design and Manufacturing reviews, preventing and repeating design errors.
    • Improved Warranty and Customer Complaints: $1.4M annual savings •Conducted toolbox talks with the workforce summarizing quality and HSE weekly internal and external supplier audits findings to ensure the entire workforce is participating and aware of areas for improvement of customer products and services.
    • As a result of customer satisfaction rapidly improved, an increase in awarded business for the company.
    • 3.3%, $1.3M cost avoidance.
    03/1995 to 04/2012
    Manufacturing Process Engineering Manager DELPHI ELECTRONICS - GENERAL MOTORS City, STATE,
    • Conducted competitive assessments to compare and explore industry standards and estimation of build costs for competing organizations.
    • Assessments led to design pitfalls that could increase warranty and customer complaints.
    • Developed standard process building blocks to simplify the purchase and specification of equipment and materials used to build automotive electronic products at global locations.
    • Immediate improvements resulted in smaller spare part inventory, improved equipment downtime, and equipment availability leading to more than a 6% cost avoidance for each production line, annual savings $840K per line, or the cost of one pick and placement robot.
    • Conducted emergency contingency manufacturing planning workshops involving key individuals from worldwide locations.
    • This activity provided the ability to supply products to customers in the event of a natural disaster.
    • This resulted in more awarded business by customers and a completive advantage as compared to organizations with fewer resources.
    • Benchmarked and recommended new technologies and development projects for existing and future products.
    • Benchmarking was a critical factor in driving down product costs, and, in some cases, smaller product footprints, leading to less vehicle weight.
    Expected in
    M.B.A. Master Business and Administration:
    Expected in
    M.S: Manufacturing Engineering and Ops Mgt
    Expected in
    B.S: Mechanical Engineering
    PURDUE UNIVERSITY - Indianapolis, IN
    Expected in
    Certification: Lean Six Sigma Master Black Belt •Certification: Lead ISO Quality Auditor:
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    Job Titles Held:

    • Manufacturer of Oil Well Drilling Systems
    • Quality Assurance Manager
    • Manufacturing Process Engineering Manager


    • M.B.A. Master Business and Administration
    • M.S
    • B.S
    • Certification: Lean Six Sigma Master Black Belt •Certification: Lead ISO Quality Auditor

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