Manual Qa Tester resume example

• Diagnosed repaired and resolved hardware/software/network issues in a 200 seat environment
• Administer user accounts and workstation through Active Directory users & Computer Snap-ins
• Responsible for Encrypting over thousands of laptops in a Teaching Hospital environment
• Provided helpdesk with detailed documentation of solutions to workstation and system problems
• Provided Tier-three Helpdesk support to in house and remote customers using Dame Ware
• Performed daily system monitoring, verifying the integrity and availability of all hardware server resources
• Maintained a secure work environment by monitoring firewall and removing virus and spyware affecting the systems

Organized and facilitated project planning, daily installation of McDonald server and point of sale terminals all over the country

Researched, diagnosed and resolved technical hardware and software issues in accordance with established service level agreements

Tracked and escalate issues to developers and document resolutions

Monitors open tickets to ensure that set service level agreements are met

UpgrJessicad all McDonalds cash registers and computerized all manual systems across the Nation

Trained and answer customer's technical questions, following up and giving instructions as needed