To enhance my skills and further my career by filling the position of Manual QA Tester in well-established organization.
Organized and facilitated project planning, daily installation of McDonald server and point of sale terminals all over the country
Researched, diagnosed and resolved technical hardware and software issues in accordance with established service level agreements
Tracked and escalate issues to developers and document resolutions
Monitors open tickets to ensure that set service level agreements are met
Upgraded all McDonalds cash registers and computerized all manual systems across the Nation
Trained and answer customer's technical questions, following up and giving instructions as needed
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