Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

To enhance my skills and further my career by filling the position of Manual QA Tester in well-established organization.

  • Unix
  • SQL
  • JlRA
  • QTP
  • MCSE
  • MCP
  • MCP+I
  • VMware vSphare 5.1
2013 to Current Manual QA Tester Apex Systems | , ,
  • Carried out software compatibility tests.
  • Maintained databases of known test defects and outlined test plans.
  • Developed methods, standards and processes.
  • Established testing programs and documented software defects and test procedures.
  • Supervised bug analysis efforts.
  • Analyzed software for testing and bug tracking.
03/2012 to 10/2012 Desktop Support Duke Realty | Indianapolis, IN,
  • Diagnosed repaired and resolved hardware/software/network issues in a 200 seat environment
  • Administer user accounts and workstation through Active Directory users & Computer Snap-ins
  • Responsible for Encrypting over thousands of laptops in a Teaching Hospital environment
  • Provided helpdesk with detailed documentation of solutions to workstation and system problems
  • Provided Tier-three Helpdesk support to in house and remote customers using Dame Ware
  • Performed daily system monitoring, verifying the integrity and availability of all hardware server resources
  • Maintained a secure work environment by monitoring firewall and removing virus and spyware affecting the systems
06/2010 to 11/2011 Helpdesk/Field service Engineer National Cash Register (NCR) | , ,

Organized and facilitated project planning, daily installation of McDonald server and point of sale terminals all over the country

Researched, diagnosed and resolved technical hardware and software issues in accordance with established service level agreements

Tracked and escalate issues to developers and document resolutions

Monitors open tickets to ensure that set service level agreements are met

UpgrJessicad all McDonalds cash registers and computerized all manual systems across the Nation

Trained and answer customer's technical questions, following up and giving instructions as needed

Expected in 1999 Bachelor's Degree | Housing Studies University of Greenwich, Dartford, London GPA:

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Resume Overview

School Attended

  • University of Greenwich

Job Titles Held:

  • Manual QA Tester
  • Desktop Support
  • Helpdesk/Field service Engineer


  • Bachelor's Degree

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