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manger business administration resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Manager of Business Administration with solid experience in Human Recourses. Excellent reputation for resolving problems and improving customer and colleague satisfaction. Focusing on Colleague retention and productivity.

Skills
  • Leadership
  • Office Management
  • Personnel File Management
  • Policy And Procedure Development
  • Human Resources Management
  • Performance Management Skills
  • Training & Development
  • Strategic Plan Development
  • Analytical Skills, Budget Analysis
  • Expense Management
  • Accounts Payable, General Accounting
  • Sales Process
  • Adaptability, Ability To Collaborate
  • Interpersonal Communication
  • Microsoft Office, Excel
  • Verbal And Non-Verbal Communication
  • Positive Attitude
Work History
08/2013 to 03/2021
Manger Business Administration Bed Bath & Beyond Campbell, CA,
  • Oversaw daily operations to ensure high levels of productivity.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Tracked and analyzed reports to determine needed improvements.
  • Expense Management through payroll control, budget analysis, supply ordering.
  • Generated reports of findings to help management with making key decisions.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Implemented long-term growth initiatives by developing training and accountability strategies.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Implemented performance review and motivational strategies to elevate team results.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
01/2008 to 06/2013
Assistant Store Manager Back Country Store Christiansburg, VA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff of 50 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
08/2000 to 02/2008
Merchandise Planning Manager 99 Cents Only Wilmington, CA,
  • Developed seasonal merchandise buying plans for 3 specialty size departments.
  • Managed business results responding to changing business trends, ensuring plan sales, turn over, markup and markdown were met.
  • Executed in-season pricing strategies, including promotions and markdowns to reach all financial targets.
  • Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
  • Mentored and supported five department planning and allocating employees to create strong workplace culture.
06/1992 to 08/2000
Merchandise Planner Sears City, STATE,
  • Partnered with individual stores to predict receipt needs each season and recommended markdown or chase processes.
  • Identified risks and established opportunities to drive growth and increase profit through effective inventory management.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Researched competitors' actions in marketing, sales and distribution
Education
Expected in to to
Bachelor of Arts: Marketing Management And Research
University of Arizona - Tucson, AZ
GPA:

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Resume Overview

School Attended

  • University of Arizona

Job Titles Held:

  • Manger Business Administration
  • Assistant Store Manager
  • Merchandise Planning Manager
  • Merchandise Planner

Degrees

  • Bachelor of Arts

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