Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Managerial finance
Managerial experience
Social media management
Data entry
Office administration
Clear communication
Issue response and resolution
Welcoming customers
CPR certification
Front desk management
Insurance billing
Communications
Organization
Team building
Appointment confirmation
Accurate message transcription
Client service
Customer service
Call center experience
Retail sales customer service
Data evaluation
Microsoft Office expertise
Shipping and receiving understanding
Customer relations
Problem-solving abilities
Clerical support
Active listening
Courteous demeanor
Experience
Managerial Clerk, 11/2010 to Current Sandia Resort Casino – Albuquerque, NM,
Answered tax payers calls per daily to answer customer questions.
Delivered copies of tax information to customer locations.
Performed site evaluations, customer surveys and team audits.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Recognized by management for providing exceptional customer service.
Utilized IDRS to compile data gathered from various sources.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Maintained updated IRM references knowledge through daily updates .
Security Officer, 08/2014 to 10/2014 The Paradies Shops – Kansas City, MO,
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Built loyal patient following and retained [Number] return patients by providing empathetic and caring service.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Created bitewing, panoramic and periapical X-ray images for dentist to review.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
Educated patients on treatment procedures and post-procedure home care.
Instructed patients on postoperative care to protect dental work and promote healing.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Maintained master calendar and scheduled new appointments based on provider availability.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Maintained safety by quickly responding to alarms and investigating disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Investigated suspected incidents of external fraud, employee theft and embezzlement.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Customer Service Cashier, 09/2010 to 01/2011 Chewy – Louisville, KY,
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Greeted customers warmly and responded to requests for information.
Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
Stayed up to date on current item discounts to support promotions.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Processed returned items in accordance with store policy.
Resolved issues with cash registers, card scanners and printers.
Helped customers find specific products, answered questions and offered advice.
Worked closely with front-end staff to assist customers.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Answered phone calls to assist customers with questions and onli orders.
Customer Service Associate, 06/2006 to 10/2008 Michaels Arts & Crafts – City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Processed customer account changes.
Documented conversations with customers to track requests, problems and solutions.
Educated customers on special pricing opportunities and company offerings.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Prevented key account losses by researching discrepancies for corrective action.
Excelled in exceeding daily credit card application goals.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
Education and Training
High School Diploma: , Expected in 07/2004 Edison High School - Fresno, CA GPA:
: Biology , Expected in California State University Hayward - Hayward, CA GPA:
DDS: Dental Assisting, Expected in 03/2009 Kaplan Career Institute - Boston - Clovis, CA GPA:
: Biology , Expected in Fresno City College - Fresno, CA GPA:
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