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Managerial Clerk Resume Example

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MANAGERIAL CLERK
Skills
  • Managerial finance
  • Managerial experience
  • Social media management
  • Data entry
  • Office administration
  • Clear communication
  • Issue response and resolution
  • Welcoming customers
  • CPR certification
  • Front desk management
  • Insurance billing
  • Communications
  • Organization
  • Team building
  • Appointment confirmation
  • Accurate message transcription
  • Client service
  • Customer service
  • Call center experience
  • Retail sales customer service
  • Data evaluation
  • Microsoft Office expertise
  • Shipping and receiving understanding
  • Customer relations
  • Problem-solving abilities
  • Clerical support
  • Active listening
  • Courteous demeanor
Education and Training
07/2004
High School Diploma
Edison High SchoolFresno, CA
Some College (No Degree) - Biology
California State University Hayward Hayward, CA
03/2009
DDS - Dental Assisting
Kaplan Career Institute - BostonClovis, CA
Biology
Fresno City CollegeFresno, CA
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Experience
Managerial ClerkInternal Revenue Service | Fresno , CA 11/2010 - Current
  • Answered tax payers calls per daily to answer customer questions.
  • Delivered copies of tax information to customer locations.
  • Performed site evaluations, customer surveys and team audits.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Utilized IDRS to compile data gathered from various sources.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Maintained updated IRM references knowledge through daily updates .
Security OfficerFresno County Fair Ground | Fresno, CA08/2014 - 10/2014
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Built loyal patient following and retained [Number] return patients by providing empathetic and caring service.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Educated patients on treatment procedures and post-procedure home care.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Maintained safety by quickly responding to alarms and investigating disturbances.
  • Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
  • Verified integrity and accuracy of travel documents such as tickets and passports prior to authorizing passage.
  • Checked passes and credentials of persons seeking to enter property and issued passes for guests.
  • Investigated suspected incidents of external fraud, employee theft and embezzlement.
  • Oversaw premises to identify safety risks and ensure employee and visitor safety.
  • Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
  • Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
  • Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Customer Service CashierToys R Us | Clovis , CA09/2010 - 01/2011
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Greeted customers warmly and responded to requests for information.
  • Operated cash register by swiping barcoded items across electronic scanner to record price and collect payment.
  • Stayed up to date on current item discounts to support promotions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed returned items in accordance with store policy.
  • Resolved issues with cash registers, card scanners and printers.
  • Helped customers find specific products, answered questions and offered advice.
  • Worked closely with front-end staff to assist customers.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and onli orders.
Customer Service AssociateMichaels Arts & Crafts | Fresno , CA06/2006 - 10/2008
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Processed customer account changes.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Excelled in exceeding daily credit card application goals.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
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Resume Overview

Companies Worked For:

  • Internal Revenue Service
  • Fresno County Fair Ground
  • Toys R Us
  • Michaels Arts & Crafts

School Attended

  • Edison High School
  • California State University Hayward
  • Kaplan Career Institute - Boston
  • Fresno City College

Job Titles Held:

  • Managerial Clerk
  • Security Officer
  • Customer Service Cashier
  • Customer Service Associate

Degrees

  • High School Diploma
    Some College (No Degree) - Biology
    DDS - Dental Assisting
    Biology

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