Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic and highly motivated professional with solid and diverse experience in a variety of fields managing overall operations and optimizing organizational processes. Adept at taking on routine and complex business challenges with a resourceful and creative approach. Recognized as a dedicated and hardworking leader with a history of streamlining operations and increasing efficiency with experience in Leadership Development, Warehousing and Logistics

Bachelor of Science: Leadership and Management , Expected in 08/2019
Rutgers, The State University of New Jersey - Newark, NJ,
  • Graduated Cum Laude with a 3.5 GPA on a 4.0 scale

Relevant Coursework: Supply Chain Management, Human Resource Management, Executive Leadership, Management Skills, Negotiations, Product Operational Management, Business Policy & Strategy, Intro to Marketing, Finance, Business Research Methods, Financial Accounting, Managerial Accounting, Microeconomics, Macroeconomics, Intro to Entrepreneurship, Ethics in Business, International Business

Work History
Manager, Warehouse Logistics, 02/2021 to Current
Bell HelicopterAmarillo, TX,

Shipping and Receiving:Incoming Shipments - Verifies, documents, records and determines storage location

  • Compare identifying information and counts, weights, or measures items of incoming and outgoing shipments to verify information against bills of lading, invoices, orders, or other records.
  • Record receipta of incoming materials and equipment. Unpacks and examines incoming shipments, determines any damaged or unacceptable items, records and reports any discrepancies in quantity and corresponds with Supply Chain to ensure information regarding damages or shortages can be rectified
  • Determine proper location and storage for incoming material
  • Ensure Purchasing receives documents for incoming material(s)

Outbound Shipments - Oversees preparation of goods for sales orders

  • Check that sales orders are prepared per Pick List and/or special instruction, completing the Order Check Sheet and signing-off
  • Oversee that shipment requirements are being completed including: Neutralizing and cleaning packaging for shipment - Labeling product (Product/GHS/address/DOT) - Seal and secure packs for shipment - Special Instructions per request of customer - Documents preparation (CoA, BOL, SDS, and others based on transportation means)
  • Arrange Logistics including designating carrier based on receipt of freight quotes and scheduling pick-up
  • Maintain inventory of shipping materials and supplies

Warehouse organization and cleaning

  • Maintain a clean, well-organized warehouse
  • Maintain shipping container inventory sheet
  • Manage with inventory or cycle counts
  • Manage quarantine inventory

Monthly Report:

  • Provide monthly reports to senior directors
  • Use Go-Canvas to create, run and analyze shipping reports

Sales Support:

  • Obtain Freight Quotes/Estimates for potential sales orders
  • Track shipments to ensure delivery is made or delays/issues alerted to CSR/Sales

Special Orders:

  • Outside Warehouse Management and Orders
  • Prepare and coordinate warehouse transfer orders
  • Selecting lot(s) - Create labels (Product, GHS, Address, DOT) - Print and Prepare Documents (CoA, SDS, others)
  • Arrange and complete required documents for export sales orders
  • Photo confirmation of outbound shipments (or damaged inbound) specifically:
  • FTL or FCL loads
  • Overseas shipments
  • Customers with specific requirements
  • Others as required

Systems and Processes:

  • Use computer or electronic devise to complete required tasks
  • Go-Canvas: complete workflow tasks or create notifications, screens, processes, pictures
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving operational results.
Operations Team Lead, 01/2020 to 02/2021
AdpPensacola, FL,
  • Supervised a team of over 100 employees, delegated tasks and held each employee accountable for completing assignments.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer complaint surveys.
  • Monitored department metrics derived from raw company data to track improvements in organizational efficiency and optimize operational strategies.
  • Supported senior company leaders by delivering daily reports outlining performance to aid in business decision-making and drive process improvements.
  • Maximized productivity by conducting thorough reviews of daily operations, keeping detailed records of daily progress to identifying and rectifying areas for improvement.
  • Attended daily interdepartmental meetings with company management and senior management members to devise and deploy improvement strategies, facilitating consistent workflow throughout the organization.
  • Displayed patience, strong communication skills and the capability of giving and receiving effective feedback including disciplinary action conversations.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored associates and trainers by relaying information on company procedures, safety requirements and operational goals and delivered constructive criticism upon completion of job tasks.
  • Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
  • Held meetings with employees to evaluate performance and make plans for improvement.
Warehouse Lead, Distribution and Logistics , 09/2017 to 03/2019
Mohawk Industries Inc.City, STATE,
  • Responsible for supervising, training and development of hourly employees, estimating personnel needs, assigning work, meeting completion dates, and ensuring consistent application of organizational policies
  • Supervised staff during various inbound and outbound freight operations
  • Maintained control of resources to ensure on-going operations within the established budget, productivity and efficiency standards; developed and maintained effective working relationships with other departments to proactively address issues that may potentially impact the quality of the production process or product
  • Ensured compliance with all company housekeeping, zero landfill, safety rules and procedures
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
  • Oversaw and maintained efficient work flow of distribution center using WMS to pull reports and provide data
  • Entered freight arrival, freight transfers, and delivery manifest data into the computer system
  • Maintained count list of items received or shipped and checked against bill of lading, recording any discrepancies
  • Responsible for the imaging/scanning, preparation, and distribution of bills of lading, driver manifest and other documents
  • Maintained accurate records to investigate, resolve, and respond to inquiries regarding overages, shortages, and damaged freight issues
  • Responsible key holder tasked with on-time opening and/or closing of warehouse facility, removal of glad hand locks and distribution of equipment keys (company tractors)
  • Daily use of Microsoft Word, Excel, Outlook and AS400 management system
Skills and Competencies
  • Exceptional Communication and Administrative skills
  • Motivational Team Leader and Coach
  • Cultural Intelligence and Diversity
  • Judgement and Complex Decision Making
  • Time Management
  • Emotional Intelligence (EQ) and Interpersonal skills
  • Creativity, Adaptability and Flexibility
  • Problem Solving and Critical Thinking skills
  • Proficient in MS Word, Excel, PowerPoint and Outlook

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School Attended

  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Manager, Warehouse Logistics
  • Operations Team Lead
  • Warehouse Lead, Distribution and Logistics


  • Bachelor of Science

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