Driven and compassionate healthcare leader with 5+ years of hands-on operations management experience in a fast-paced, multi-specialty, ambulatory healthcare setting. Qualifications include Bachelor of Science in Interdisciplinary Studies with concentration in Management Science and Health Education. Ability to develop strong and collaborative relationships Ability to work effectively with multifunctional team of health care professionals Strong organizational skills in project management and leadership Ability to develop an organizational concept into an operational company with high standards of performance Excellent communication, organization, and interpersonal skills as well as aptitude for conflict resolution, problem-solving, and staff development.
Skills
Conflict management
Decision-making
Dependable
Deadline-oriented
Critical thinking skills
Problem solving skills
Influencing and leading
Delegation
Teamwork
Negotiation
Adaptability
Stress tolerance
Work History
Manager, Special Projects, 08/2016 - 04/2021 Allied Universal Security – Calabasas, CA,
Public Affairs and Communication
Provided strategic oversight to new and unplanned projects with agility and flexibility as designated by the Chief Executive Officer
Conducted background research, analysis and prepared briefing and advance materials to support CEO’s broad range of activities and engagements, both internally and externally
Supported CEO’s engagement with the board of directors by assisting with meeting material preparation, as appropriate; by working collaboratively with those who assist and support the board; and by attending selected meetings
Liaised between CEO and key staff to ensure clear lines of communication, sharing of resources and information, and assisted with joint projects and initiatives as needed
Directed all media and public relations efforts for the organization
Managed all online communications for projects, including those from social media, email and website sources
Conceptualized content, oversaw design and photography of all print and media campaigns
Fundraising
Planned scope and format of fundraising gala, established and monitored budgets
Negotiated contracts with outside vendors; organized logistics and décor; partner with graphic artist for event collateral design
Organize registration of event participants.
Reviewed event bills for accuracy, and payment approval
Hired, trained, and supervised volunteers and support staff required for gala
Solicited sponsorships and in-kind donations for fundraising event
Raised over $100,000 for Women’s Health pavilion campaign (2019)
Operations
Managed and evaluated workflow and productivity, making changes where necessary
Effectively directed and oversaw staff, designing schedules to meet the needs of the department as well as the needs of employees.
Lead transition team from Mitel phone system to Comcast VoIP system for 200 users for 2 sites
Collaborated with IT to conduct phone system troubleshooting and resolve general software and hardware issues
Negotiated contract terms, partnered with IT to implement integration of Intrado, an automated appointment reminder system
Reviewed service bills for accuracy and payment approval (landline, fax, internet, cellular, etc.)
Title X and Teen Pregnancy Prevention
Resident expert on Title X and U Choose Teen Pregnancy program compliance and requirements
Ensured the implementation of overall program goals and objectives, the timely submission of quarterly and annual reports
Collaborated with interdisciplinary team to identify data collection obstacles via scheduled weekly and ad-hoc meetings
Implemented EMR (Centricity) and state (Ahlers) software integration to enable better data collection and reporting
Provided daily program updates to leadership team
Organized basic quality trainings on process improvement methodologies to build a culture of continuous improvement within the organization
Participated in seminars and special training events or other activities as designated by project grantor
AFTER SCHOOL ENRICHMENT TEACHER , 08/2014 - 08/2016 HOWARD COUNTY PUBLIC SCHOOL SYSTEM – City, STATE,
Created and employed engaging enrichment lessons and daily activities for 3rd, 4th, and 5th grade students performing below grade level. Activities included: Magnetism and Gravity, Chemical Reactions, Science Fun, Creative Writing, Geography, Photography, Videography, and Health Education.
STUDENT ACHIEVEMENT LIAISON, 03/2014 - 08/2016 HOWARD COUNTY PUBLIC SCHOOL SYSTEM – City, STATE,
Implemented and maintained open communication channel between school staff, students, and families. Delivered resources to families within school including food bank, eviction prevention assistance, and energy assistance. Provided individual support to students whose learning behaviors impacted academic achievements as identified by formal and informal observations, teachers and administrators.
Student Achievement Liaison , 03/2014 - 08/2016 HOWARD COUNTY PUBLIC SCHOOL SYSTEM – City, STATE,
Implemented and maintained open communication channel between school staff, students, and families. Delivered resources to families within school including food bank, eviction prevention assistance, and energy assistance. Provided individual support to students whose learning behaviors impacted academic achievements as identified by formal and informal observations, teachers and administrators.
Education
Bachelor of Science Degree: Interdisciplinary Studies, Management Science & Health Education, Expected in - Coppin State University School of Professional Studies - Baltimore, MD , GPA:
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Resume Overview
School Attended
Coppin State University School of Professional Studies
