Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Focused Business Manager with extensive operations experience. Highly successful in contract negotiation, process improvement and project performance. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Results oriented professional offering over 30 years of progressive leadership experience within Costco. Transforms high-potential staff into outstanding leaders who demonstrate the creativity and savvy that is critical to financial and operational success.

  • Operations management
  • Staff development
  • Change management
  • Policy/program development
  • Cross-functional team building and management
  • Supervision and training
  • Skilled negotiator
  • Sound judgment
  • Calm under pressure
  • Complex problem solving
04/2013 to Current
Manager, Services Vista Equity Partners Minneapolis, MN,
Broadened Costco Auto Buying program and the promotional incentive performance plan which resulted in a greater than ten-fold increase in sales over the past five years. Grew the bottled water delivery program 30x in Member utilization and 20x in revenue over three years.

Increased profits through team building and by developing, initiating, streamlining and managing service delivery, marketing efforts & the program platforms. Expanded dealer and auto manufacturer relationships to enhance member incentive opportunities via the program platform (Member Only Incentives). 
Created & manged the fiscal year financial plan for each service overseen based on the projected utilization growth. Achieved and surpassed "stretch goals" in every year of involvement.

11/2004 to 04/2013
Regional Manager Tires/Gasoline Altice Usa Enid, OK,
Oversight and responsibility for safety. sales growth, budgets and operations for all Tire Centers and Gas Stations located in the Northwest region. Developed and initiated programs that enhanced safety, standardized employee training, service documentation and led to increase in tire sales & member satisfaction. 
Directed strategic initiatives and worked with the General Liability department to research and resolve Tire Center claims. Top level certified Gasoline UST representative for the company in 6 states with responsibility for training and compliance of NW Gas Station employees. 

05/1998 to 11/2004
Assistant Manager - Multiple Locations & Departments Costco Wholesale City, STATE,
Managed and developed individuals, teams and schedules for roughly 300 employees.

Reduced and controlled expenses by streamlining processes, incorporating input of team members, tracking operational expenditures & leveraging available staff, inventory and supplier resources. Wrote overall warehouse  budgets and surpassed revenue & profit goals each year. Opened two new warehouses (Tacoma, Seattle) and closed one (Tacoma).

10/1993 to 05/1998
Operations Auditor Costco Wholesale City, STATE,
Evaluated all aspects of operations in Costco warehouses, depots, and packaging plants to ensure compliance with procedures and protection of company assets. Reported to the most senior levels of management both verbally and in writing, and assisted with investigation and analysis regarding the findings.
Observed and trained management, hourly employees and other auditors toward achieving higher levels of understanding in their roles. Engaged in the permanent closing of distribution of assets from six warehouses. Filled the role of trainer for Sales Audit and Vault personnel during numerous warehouse openings.   
02/1985 to 10/1993
Various Roles Costco City, STATE,
Various roles encompassing both hourly and management positions within the warehouse. 
Activities and Honors
Completion of Costco Leadership Development Program and annual courses in relation to workplace productivity, employee management, safety, human resources updates, etc.

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    Job Titles Held:

    • Manager, Services
    • Regional Manager Tires/Gasoline
    • Assistant Manager - Multiple Locations & Departments
    • Operations Auditor
    • Various Roles


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