manager security operations resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Seasoned professional possessing extensive office, retail and management experience. Efficient and industrious, dedicated to driving optimal customer and client satisfaction. Proficient problem solving skills with a flexible approach, and the ability to work independently or with the team. Looking for an administrative position.

  • Superior organization skills, attention to details
  • Inbound and outbound calling
  • Employee scheduling
  • Excellent at multi-tasking
  • Client and customer service oriented
  • Staff training and development
  • Held Notary Public Certificate, Bail Bond and P&C Insurance Licenses
  • Cash handling accuracy and Data Entry
  • Customer billing and collections, AR and AP
  • Emails, filing, faxing, copying
  • Effective team player, Flexible schedule
  • Strong communication skills, both verbal and written
  • Quick Books, 10-Key, Microsoft Office and Word
Work History
02/2015 to 07/2019 Manager, Security Operations Arctic Wolf Networks | Tampa, FL,

Hired and trained security staff, created new hire manuals, collected employment documentation to maintain personnel files. Performed ongoing reviews assessing each employee's performance and developed improvement plans. Scheduled shifts for 15-20 job sites for 30-35 employees weekly. Logged equipment for job sites. Personally worked shifts at every site as needed. On call 24/7. Met with new clients to develop security plan. Maintained contact with clients to fulfill changing needs and address any issues.

09/1995 to 02/2017 Owner, Bail Bond Agent and Bail Enforcement Halstead Management Company, Llc | New York, NY,

Assessed financial risk on all bail bonds written, totaling $250,000-$1 M per year. Completed application paperwork for clients, including background check and securing collateral. Confidentiality and discretion were priorities. Collected paperwork from, and supervised, defendants. Wrote and presented motions at court, appearing before judges when required. Investigated through court documents, online sources and personal contact when needed to locate defendants and apprehend them to return to custody. Wrote, completed and filed legal documents to secure liability or collateral, such as real estate or motor vehicles. Prepared legal documents, proofread same. Used QuickBooks to track finances and Accounts Receivable, including collections when it became necessary. In charge of all daily and long range aspects of running a business, created and adhered to budget to prevent overages and control cost. Maintained insurance licenses required, and certificate for Notary Public, continued education as necessary to comply with licensing requirements. Posted wide variety of Civil bonds.

05/2005 to 09/2015 Commercial Building Manager State Of Virginia | Spotsylvania, VA,

On site manager for 35 tenants of office bldg. Helped maintain 100% occupancy. Showed available offices to prospective tenants, prepared units for move in. Addressed concerns and requests of tenants. Planned and scheduled general maintenance, major repairs, and remodeling projects. Created and managed budget system to maximize funds for monthly and yearly expenses. Communicated regularly with tenant contacts to achieve satisfaction with facility and services, worked with owner of building on special projects as requested.

03/2007 to 08/2012 Residential Property Manager American Society For The Prevention Of Cruelty To Animals | Asheville, NC,

Oversaw management of 7-10 properties while providing general service to tenants. Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs. Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed. Filed paperwork and made court appearances as necessary. Collected and deposited rent.

08/1993 to 08/1997 Office Manager State Of Virginia | Tazewell, VA,

Handled all new bond paperwork from bail agents weekly. Input each bond, compiled and ran reports. Submitted reports to managing insurance agency, and Division of Insurance as legally required. Completed and submitted licensing paperwork for new agents. Trained new agents, implementing updates as laws changed. Increased number of agents from 8 to 35. Supervised office staff, handled payroll, ordered documents, forms and supplies.

10/1980 to 05/1994 Owner Cat Naps Unlimited / From My House To Yours | City, STATE,

Designed and manufactured products for retail sale in a fair setting, retail store and with wholesale accounts. Worked with the public, handled cash and card transactions, completed deposits and did all accounting required.

10/1990 to 11/1993 Office Manager YMCA Of Metropolitan Denver | City, STATE,

Ran office systems and departments within the framework of a large non-profit organization. Participated in fundraising campaigns. Handled cash and all deposits for memberships, daycare and programs of several thousand dollars weekly. Oversaw payroll and coded bills through the corporate office. Supervised front desk and office staff.

Expected in to to High School Diploma | John F Kennedy High School, Denver, Colorado, GPA:
Expected in to to Associate of Arts | Business Administration Red Rocks Community College , Lakewood, Colorado, GPA:

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Resume Overview

School Attended

  • John F Kennedy High School
  • Red Rocks Community College

Job Titles Held:

  • Manager, Security Operations
  • Owner, Bail Bond Agent and Bail Enforcement
  • Commercial Building Manager
  • Residential Property Manager
  • Office Manager
  • Owner
  • Office Manager


  • High School Diploma
  • Associate of Arts

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