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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Healthcare Administrator with proven ability to ensure exemplary level of healthcare service delivery to patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Talented Manager Respiratory Services and team leader offering twenty-seven years of success in Respiratory Services. Strategic thinker with managerial proficiency. Certified in Adult and Neonatal -Pediatric Specialist.

Skills
  • Twenty seven years successful experience in clinical assessment and management of respiratory diseases
  • Highly motivated and enthusiastic about developing good relations with associates
  • Comfortable working in physician and clinical patient care environment
  • Bilingual English/Spanish
  • Excellent managerial techniques
  • 16 years managerial experience
  • Effective time manager
  • Scheduling
  • Budgeting
  • Training
  • Staff supervision
  • Team building
  • Conflict resolution
Work History
05/2020 to Current Traveler Respiratory Therapist Cleveland Clinic | , OH,
  • Provided antibiotics, bronchodilators and anti-inflammatory medications using hand-held nebulizers, metered-dose inhalers and positive pressure equipment.
  • Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
  • Managed and operated mechanical ventilators and delivered airway management.
  • Aided physicians with various procedures, including ventilator management and intubations.
  • Cooperated and communicated effectively with physicians to deliver client satisfaction and meet compliance with set standards.
07/2013 to Current Manager Respiratory and Neurodiagnostic Services Tanner Health System | Wedowee, AL,
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Operated within budgetary constraints, participated in development of annual budget forecasts and reconciliation of operating budget
  • Mentor and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Demonstrated flexibility working with internal team members to remedy any issues and preemptively coming up with solutions
  • Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
  • Resolved complaints and issues involving both guests and employees
  • Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Assisted respiratory team by coaching and training new employees
  • Managed productivity through efficient scheduling, task prioritization and process streamlining
  • Excelled with 81% employee engagement
  • Excellent department turnover at 0% for 2019
  • Handled payroll services for 18+ employees successfully every day
01/2001 to Current Respiratory Therapist Trainer Hill-Rom Company Inc. | City, STATE,
  • Vest Therapy- Initial settings and management
  • Cough assist- Initial settings and management
  • Monarch Airway Clearance System- Initial settings and management
  • Life2000 Ventilation System- Initial settings and management
07/2011 to 07/2013 Director Respiratory and Neurodiagnostic Services Heart Of Florida Regional Medical Center | City, STATE,
  • Established and coordinated for community, Better Breathers Program sponsored by American Lung Association from October 2003 to July 2013
  • Maintain high level of knowledge pertaining to policy and procedures and communicate knowledge effectively to all personnel
  • Oversee department budget, core measure, performance improvement and quality procedures
  • Efficiently supervise and manage Blood Gas Laboratory (Control verification, CAP inspections)
  • Oversee and maintain daily administrative operations to enhance and support cohesive and efficient department environment
  • Assist and follow through with resolutions of guest complaints; communicate concerns and provide management with suggestions
  • Provide strategic input to annual operations performance plan
  • Strategically scheduled team members to maintain optimal staffing levels always
  • Managed productivity through efficient scheduling, task prioritization and process streamlining
  • Handled payroll services for 30+ employees successfully every day
11/2004 to 07/2011 Registered Respiratory Therapist Supervisor Heart Of Florida Regional Medical Center | City, STATE,
  • Conducted patient assessments and reviewed physician instructions to develop and implement tailored respiratory therapy care plans based on individual requirements
  • Met with nursing team members and assessed patient medical records, making appropriate changes to respiratory care and therapy to enhance outcomes
  • Adhered to strict infection control measures and verified proper cleaning and sanitation of respiratory equipment prior to each use
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home
  • Setup oxygen, CPAP and BiPAP machines for patients requiring breathing treatments
  • Oversaw needs of patients of all ages in long-term healthcare center, consistently providing high level of quality care
  • Monitored service capabilities and collaborated cross-functionally to ensure needs were met and escalated issues were resolved
  • Volunteered at local charity events, in addition to increased experience in social engagements and public speaking
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Modeled exceptional customer service and ensured associates understood direct link of revenue growth and customer loyalty cultivation techniques
  • Charged with staffing, performance management and reviews, coaching, mentoring, salary development and budget allocations
  • Monitored government regulations and standards to ensure alignment with company policies and procedures
  • Developed health plans for patients to improve overall health or recover from injuries and illnesses
  • Ensured compliance with policies and quality standards to maintain consistency in quality of services
  • Measured team performance and reported metrics to leadership team members
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
  • Maintained and repaired facilities, equipment and tools to ensure operational readiness, safety and cleanliness
  • Monitored heart rates and rhythms of cardiac patients and informed nurses of changes with patients' heart rate or rhythm
  • Assisted Respiratory Therapist with new hire processing and existing training programs
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs
  • Participated in weekly team meetings to develop better plans and revise proper protocols to meet objectives
  • Delivered exemplary care to ventilator unit patients of various ages in long-term care facility with 200 beds
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
Education
Expected in 2021 Bachelor of Science | Leadership in Healthcare Advanced Technical Cert Valencia College, Orlando, FL GPA:
Expected in 04/1992 Associate of Science | Registered Respiratory Therapist Valencia College, Orlando, FL GPA:
Expected in | Science Education Pontifical Catholic University of Puerto Rico, Ponce, PR GPA:

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Resume Overview

School Attended

  • Valencia College
  • Valencia College
  • Pontifical Catholic University of Puerto Rico

Job Titles Held:

  • Traveler Respiratory Therapist
  • Manager Respiratory and Neurodiagnostic Services
  • Respiratory Therapist Trainer
  • Director Respiratory and Neurodiagnostic Services
  • Registered Respiratory Therapist Supervisor

Degrees

  • Bachelor of Science
  • Associate of Science
  • Some College (No Degree)

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