Manager, Provider Operations Resume Example
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MANAGER, PROVIDER OPERATIONS
Summary
Kindness oriented Operations Manager bringing 13 years of hands on health care and economics experience with a demonstrated record of accomplishment in these industries, most recently in telehealth. Proficient in operational enhancements, quality improvements and team coordination strategies. Cross-functional collaborator well-versed in developing successful operational programs and sound recommendations for program growth.
Skills
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Experience
Manager, Provider Operations04/2016 to CurrentAmwellCity , STATE
- Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
- Recruited, hired and trained crew members on application of projects and provider relations.
- Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
- Developed and led operational management systems, standards and compliance, including SOPs, best practices, create improvement programs and enforcement of company and regulatory requirements.
- Cross functionally trained employees on additional job positions to maintain coverage of roles at all times.
- Managed daily operations, including supervising multiple teams across diversified business lines, including a 10,000+ provider network.
- Assessed, optimized and elevated operations to target current and expected demands.
- Strengthened operational efficiencies and traceability, developing organization systems for reporting and analysis.
- Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Dental Anesthesiology Assistant07/2011 to 09/2015Seacoast Oral SurgeryCity , STATE
- Educated patients on procedures, techniques to optimize post-op recovery, reduce swelling, and manage prescriptions.
- Gathered and reviewed x-rays/CT-Scans, patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Passed instruments to surgeon, suctioned fluids, monitored and monitored sedation in compliance with DAANCE certification.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and working with the primary care dentist.
- Created dental x-rays using traditional and digital methods to help dentists with pre-surgical planning.
- Sterilized tools, exam chair, trays and surfaces for clean and safe outpatient office.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Emergency Technician and Unit Coordinator02/2007 to 06/2011Exeter HospitalCity , STATE
- Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
- Assisted with CPR and airway clearing procedures during emergencies.
- Conducted patient assessments under supervision of staff nurses and physicians.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Took patients' vital signs, collected medical specimens and updated information in patient charts.
- Stocked and replenished patient care areas with appropriate supplies.
- Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
- Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
- Applied and educated patients on orthopedic devices like crutch walking.
- Updated patient's medical records, insurance information and family history for charts.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Responded to cardiac monitor alarms and other codes requiring immediate response.
- Administered non-medication IV fluids and maintained IV flow rates.
Education and Training
Associate of Arts: Liberal Arts05/2013Northern Essex Community CollegeCity, State
Bachelor of Science: Finance/Economics05/2016Southern New Hampshire UniversityCity
- Magna cum laude graduate
- Dean's List Honoree Multiple Semesters
- Sigma Alpha Pi
- Alpha Sigma Lambda
MBA: Economics01/2020Southern New Hampshire UniversityCity
LNA: LNA08/2008LNA Health CareersCity
Licenses no longer active since transitioning away from patient care
DAANCE: Dental Anesthesia Assistant Certification07/2011DAANCECity
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Resume Overview
School Attended
- Northern Essex Community College
- Southern New Hampshire University
- LNA Health Careers
- DAANCE
Job Titles Held:
- Manager, Provider Operations
- Dental Anesthesiology Assistant
- Emergency Technician and Unit Coordinator
Degrees
- Associate of Arts : Liberal Arts 05/2013
Bachelor of Science : Finance/Economics 05/2016
MBA : Economics 01/2020
LNA : 08/2008
DAANCE : Dental Anesthesia Assistant Certification 07/2011
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