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Manager, Provider Operations Resume Example

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MANAGER, PROVIDER OPERATIONS
Summary

Kindness oriented Operations Manager bringing 13 years of hands on health care and economics experience with a demonstrated record of accomplishment in these industries, most recently in telehealth. Proficient in operational enhancements, quality improvements and team coordination strategies. Cross-functional collaborator well-versed in developing successful operational programs and sound recommendations for program growth.

Skills
  • Multi-unit operations management for multidisciplinary collaboration
  • Contract development, recommendations, and enforcement.
  • IPO, Mergers and acquisitions knowledge and experience
  • Cost reduction and containment
  • Performance reporting and incidents management
  • Systems implementation
  • Policies and procedures implementation
  • Workforce training and management
  • Organizational Management
  • Process improvement strategies
  • Staff training and development
  • Issue and conflict resolution
  • Ad Hoc reporting and data evaluation
  • Microsoft Office utilization
  • Delegation
  • Market Growth and market consolidation experience
  • Business and Operations Management in Healthcare and Economics, specialized in telehealth
  • Multi-state/multi-time zone scheduling
  • Team Building/Leadership and Cross-functional communication
  • Salesforce Management and other Data Warehouse Analytics
  • Clinical skills: BLS, EKG, Phlebotomy, x-ray, CTScan (Digiscan), EMR, med reconciliation, medical history review, treatment planning, wound care, orthopedic equipment patient education, splinting, transport, restraint, medevac coordination, chair side assistance, sedation and monitoring.
Experience
Manager, Provider Operations04/2016 to CurrentAmwellBoston, MA
  • Mitigated risk by promoting regulatory compliance for representative licensing and contracting protocol.
  • Recruited, hired and trained crew members on application of projects and provider relations.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Developed and led operational management systems, standards and compliance, including SOPs, best practices, create improvement programs and enforcement of company and regulatory requirements.
  • Cross functionally trained employees on additional job positions to maintain coverage of roles at all times.
  • Managed daily operations, including supervising multiple teams across diversified business lines, including a 10,000+ provider network.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Strengthened operational efficiencies and traceability, developing organization systems for reporting and analysis.
  • Analyzed strategic, core and support processes and recommended improvements to streamline processes.
Dental Anesthesiology Assistant07/2011 to 09/2015Seacoast Oral SurgeryPorstmouth, NH
  • Educated patients on procedures, techniques to optimize post-op recovery, reduce swelling, and manage prescriptions.
  • Gathered and reviewed x-rays/CT-Scans, patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Passed instruments to surgeon, suctioned fluids, monitored and monitored sedation in compliance with DAANCE certification.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and working with the primary care dentist.
  • Created dental x-rays using traditional and digital methods to help dentists with pre-surgical planning.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe outpatient office.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Emergency Technician and Unit Coordinator02/2007 to 06/2011Exeter HospitalExeter, NH
  • Collected blood and urine samples for lab analysis to diagnose disease or screen for health problems.
  • Assisted with CPR and airway clearing procedures during emergencies.
  • Conducted patient assessments under supervision of staff nurses and physicians.
  • Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
  • Coordinated with nurses to assess and prepare patients for tests and medical procedures.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Took patients' vital signs, collected medical specimens and updated information in patient charts.
  • Stocked and replenished patient care areas with appropriate supplies.
  • Monitored diagnostic medical equipment to measure and observe various aspects of patient's health.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Applied and educated patients on orthopedic devices like crutch walking.
  • Updated patient's medical records, insurance information and family history for charts.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Responded to cardiac monitor alarms and other codes requiring immediate response.
  • Administered non-medication IV fluids and maintained IV flow rates.
Education and Training
Associate of Arts: Liberal Arts05/2013Northern Essex Community CollegeHaverhill, MA
Bachelor of Science: Finance/Economics05/2016Southern New Hampshire UniversityNashua, NH
  • Magna cum laude graduate
  • Dean's List Honoree Multiple Semesters
  • Sigma Alpha Pi
  • Alpha Sigma Lambda
MBA: Economics01/2020Southern New Hampshire UniversityNashua, NH
LNA: LNA08/2008LNA Health CareersManchester, NH

Licenses no longer active since transitioning away from patient care

DAANCE: Dental Anesthesia Assistant Certification07/2011DAANCEAAOMS
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Resume Overview

Companies Worked For:

  • Amwell
  • Seacoast Oral Surgery
  • Exeter Hospital

School Attended

  • Northern Essex Community College
  • Southern New Hampshire University
  • LNA Health Careers
  • DAANCE

Job Titles Held:

  • Manager, Provider Operations
  • Dental Anesthesiology Assistant
  • Emergency Technician and Unit Coordinator

Degrees

  • Associate of Arts : Liberal Arts 05/2013
    Bachelor of Science : Finance/Economics 05/2016
    MBA : Economics 01/2020
    LNA : 08/2008
    DAANCE : Dental Anesthesia Assistant Certification 07/2011

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