Manager Operations Administration Resume Example
High-performing and versatile Business Operations Manager experienced in financial analysis, strategic management and process improvement within a regulated healthcare/pharmaceutical environment. Specialization in managing, analyzing and containing overhead costs, making business-sound decisions and providing exceptional customer service. A strong leader who possesses a high degree of integrity, compassion and an outstanding work ethic with proven abilities in team building, coaching and development.
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Specialized skills in the following competencies that are an invaluable asset to any healthcare organization:
- Management of material, financial and personnel resources
- Strategic planning
- Operations analysis
- Financial reporting, analysis and planning
- Cost-benefit analysis
- Facilities Management
Worked directly with the Executive Director, Operations (now SVP, Operational Excellence) in a newly created position.
- Held accountability for company-wide Facilities, Engineering, EH&S and Corporate Real Estate operational expenditures and analysis.
- Maintained Corporate Global Real Estate Dashboard and profile.
- Cross-functional team member of company M&A and integration activities.
- Administrative operations project manager for site closure of the St. Louis offices.
Restructured and harmonized US Facilities' budgeting, tracking and analysis process. Managed 15 cost centers for 11 buildings; accountable for over $17 million in operating expenses per year.
- Developed and managed annual operating budgets for St. Louis, Cincinnati and Long Island sites.
- Captured and analyzed spending trends to provide accurate forecasts, provide leadership with supportive data and eliminate or reduce wasteful spending.
- Served on various leadership teams for submittal and decision-making for capital and operational budget items.
- Developed and created cost-benefit analysis (CBAs) for a variety of project work and overhead costs decisions.
- Held accountability for operating and capital expenses, monthly analysis and fiscal planning.
- Project manager for operating and capital renovation projects.
- Oversaw various departmental reviews and strategy initiatives; reorganized and streamlined department's administrative operations and activities.
- OSHA 10-Hour Certification.
Accountable for St. Louis and Cincinnati departmental business operations and site administrative/soft facility services for St. Louis location; managed 4 employees that performed administrative support for site.
- Developed and managed annual operating budgets for St. Louis and Cincinnati sites.
- Accountable for operating and capital expenses, monthly analysis and fiscal planning for St. Louis and Cincinnati sites.
- Analyzed departmental spending trends to question expenses; implemented cost-saving strategies andensured optimal financial performance.
- Created report and managed a team that provided executive leadership with monthly and quarterly reporting packages to analyze global team activities, projects, and spending.
- Managed 30 service contracts per year. Created SOWs and negotiated rates and terms.
- Managed office service requests, office moves, space utilization and planning.
Branch Manager (Rental) 2008
- Held P&L accountability for $1.6 million in peak annual revenue generated from rentals of
- 400+ units and $18 million in assets for 3 locations in the St. Louis metro area; managed
- 5 union employees performing rental operations and sales activities.
Sales Representative (Rental) 2007 – 2008
- Marketed rental fleet, maintenance, and lease capabilities throughout the greater Syracuse and eventually St. Louis areas.
- Rental Sales Honor Roll
Management Trainee 2006 - 2007
- Held rotational assignments to learn every aspect of business; rental operations/reservations, logistics, financial administration, business development/sales, customer service, and truck maintenance.
- Northeast Area Dedication to Excellence Customer Service Award
- Generated sales, managed profitability & loss prevention, and provided exceptional customer service.
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Resume Overview
School Attended
- Walden University
- Keuka College
Job Titles Held:
- Manager Operations Administration
- Manager, Facilities Business Operations
- Associate Manager, Facilities Business Operations
- Branch Rental Manager/Rental Sales Rep/Management Trainee
- Manager In Training
Degrees
- MBA : Healthcare Management 2016
BACHELOR OF ARTS : Organizational Communication
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