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Manager Operations Administration Resume Example

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MANAGER OPERATIONS ADMINISTRATION
Professional Summary

High-performing and versatile Business Operations Manager experienced in financial analysis, strategic management and process improvement within a regulated healthcare/pharmaceutical environment. Specialization in managing, analyzing and containing overhead costs, making business-sound decisions and providing exceptional customer service. A strong leader who possesses a high degree of integrity, compassion and an outstanding work ethic with proven abilities in team building, coaching and development.

Highlights
  • Policy decision-maker, excelling in implementation and enforcement
  • Detail-oriented project manager
  • Confident and persuasive communicator with dynamic energy
  • Motivational and encouraging coach and mentor
  • Sharp leader with a clear understanding of financial operations
  • Cross-functional team leader
Skills

Specialized skills in the following competencies that are an invaluable asset to any healthcare organization:

  • Management of material, financial and personnel resources
  • Strategic planning
  • Operations analysis
  • Financial reporting, analysis and planning
  • Cost-benefit analysis
  • Facilities Management
Professional Experience
Manager Operations Administration04/2014 to CurrentCompany NameCity, State

Worked directly with the Executive Director, Operations (now SVP, Operational Excellence) in a newly created position.

  • Held accountability for company-wide Facilities, Engineering, EH&S and Corporate Real Estate operational expenditures and analysis.
  • Maintained Corporate Global Real Estate Dashboard and profile.
  • Cross-functional team member of company M&A and integration activities.
  • Administrative operations project manager for site closure of the St. Louis offices.
Manager, Facilities Business Operations04/2013 to 04/2014Company NameCity, State

Restructured and harmonized US Facilities' budgeting, tracking and analysis process. Managed 15 cost centers for 11 buildings; accountable for over $17 million in operating expenses per year.

  • Developed and managed annual operating budgets for St. Louis, Cincinnati and Long Island sites.
  • Captured and analyzed spending trends to provide accurate forecasts, provide leadership with supportive data and eliminate or reduce wasteful spending.
  • Served on various leadership teams for submittal and decision-making for capital and operational budget items.
  • Developed and created cost-benefit analysis (CBAs) for a variety of project work and overhead costs decisions.
  • Held accountability for operating and capital expenses, monthly analysis and fiscal planning.
  • Project manager for operating and capital renovation projects.
  • Oversaw various departmental reviews and strategy initiatives; reorganized and streamlined department's administrative operations and activities.
  • OSHA 10-Hour Certification.
Associate Manager, Facilities Business Operations12/2008 to 04/2013Company NameCity, State

Accountable for St. Louis and Cincinnati departmental business operations and site administrative/soft facility services for St. Louis location; managed 4 employees that performed administrative support for site.

  • Developed and managed annual operating budgets for St. Louis and Cincinnati sites.
  • Accountable for operating and capital expenses, monthly analysis and fiscal planning for St. Louis and Cincinnati sites.
  • Analyzed departmental spending trends to question expenses; implemented cost-saving strategies and ensured optimal financial performance.
  • Created report and managed a team that provided executive leadership with monthly and quarterly reporting packages to analyze global team activities, projects, and spending.
  • Managed 30 service contracts per year. Created SOWs and negotiated rates and terms.
  • Managed office service requests, office moves, space utilization and planning.
Branch Rental Manager/Rental Sales Rep/Management Trainee03/2006 to 12/2008Company NameCity, State

Branch Manager (Rental) 2008

  • Held P&L accountability for $1.6 million in peak annual revenue generated from rentals of
  • 400+ units and $18 million in assets for 3 locations in the St. Louis metro area; managed
  • 5 union employees performing rental operations and sales activities.

Sales Representative (Rental) 2007 – 2008

  • Marketed rental fleet, maintenance, and lease capabilities throughout the greater Syracuse and eventually St. Louis areas.
  • Rental Sales Honor Roll

Management Trainee 2006 - 2007

  • Held rotational assignments to learn every aspect of business; rental operations/reservations, logistics, financial administration, business development/sales, customer service, and truck maintenance.
  • Northeast Area Dedication to Excellence Customer Service Award
Manager In Training06/2005 to 12/2005Company NameCity, State
  • Generated sales, managed profitability & loss prevention, and provided exceptional customer service.
Education and Training
MBA: Healthcare Management2016Walden UniversityCity, State
BACHELOR OF ARTS: Organizational CommunicationKeuka CollegeCity, State
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Resume Overview

School Attended

  • Walden University
  • Keuka College

Job Titles Held:

  • Manager Operations Administration
  • Manager, Facilities Business Operations
  • Associate Manager, Facilities Business Operations
  • Branch Rental Manager/Rental Sales Rep/Management Trainee
  • Manager In Training

Degrees

  • MBA : Healthcare Management 2016
    BACHELOR OF ARTS : Organizational Communication

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