Manager Operations Resume Example ADP - Parsippany, New Jersey

MANAGER- OPERATIONS

Professional Summary

Strategic Manager with 6+ years of experience leading and overseeing teams, including remote teams and acting as a liaison for offshore teams and business activities. Strong history of devising precise and targeted business operations plans, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals, quality standards while leading quick and efficient attainment of objectives.

Skills

Business operations management
Project manager supervision
Business operations expertise

Team Operations
Managerial experience
Banking operations knowledge

Work History

Manager- Operations01/2018 to 07/2019
ADP, Florham Park, NJ

Led team of 7 direct reports and 15 contractors, managing 22 employees In all total.
Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Boosted team member productivity by enhancing performance monitoring via monthly dashboards and instituting motivational approaches through email recognition and quarterly luncheons.
Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Recruited and developed 5 employees for a temporary project which was then developed into a full time role for the contractors based on business needs.
Facilitated change management activities for department and staff of 7 individuals.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices.
Recommended long-range plans during department reorganization for better alignment of teams within Retirement Services. This led to an expansion of my responsibility of managing 3 teams from 1 team.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Performed monthly reviews assessing each employees performance and developed improvement plans. Managed out weak performers by putting them on performance plans and timely communication on their performance.

Team Leader10/2013 to 12/2017
ADP, Florham Park, NJ

Led team of 13 members while providing exceptional customer service.
Implemented new working processes which delivered continued improvements.
Positioned as go-to person for troubleshooting complex administrative and training issues promptly.
Trained team on all aspects of operating procedures and company services.
Conducted training and mentored team members to promote productivity, accuracy and commitment to service clients.
Built strong relationships with internal teams through positive attitude and attentive response.
Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
Facilitated training for associates through daily coaching and regular performance appraisals.
Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
Mentored and guided employees to foster proper completion of assigned duties.
Provided timely feedback to manager on associate performance.
Assisted manager in writing performance reviews for team members and sitting in on yearly performance reviews.

Implementation Project Manager04/2010 to 09/2013
ADP, Florham Park, NJ

Single point of contact for clients, ADP sales team and various internal teams throughout the 401k Implementation process.
Assisted New start clients who were setting up 401K plans for their employees for the first time as well as worked with Conversion clients that were transferring their 401k plan from other Recordkeepers and TPA's.
Welcome call with Clients and Financial Advisors to introduce my role and introduce internal ADP team members to explain the implementation process and provide necessary paperwork.
Assisted clients in completing outside Recordkeeper paperwork and coordinated with recordkeepers on a conversion timeline.
Effective and timely communication with clients and internal ADP team members to ensure all necessary steps were completed for a successful Implementation including document review, enrollment meetings for employees to be enrolled into the 401k plan with ADP and setting up contributions in payroll for participant contributions to start with the start of implementation.
Worked with internal teams on investing assets in a timely manner to limit market exposure by ensuring all the prior recordkeeper reports were received timely.
After the implementation process, successfully transitioned the client to customer service for ongoing support.
Effective communication with sales and clients to ensure clients were receiving the service they signed up for and limit No starts.
Worked on a high visibility and high impact Project to address No start issue with senior leaders and associates from New Business team and Sales where I was asked to represent 40+ Implementations Managers to partner with sales to address an issue where clients were no starting with ADP. 2 day brainstorming session was to discuss the challenges and come up with solutions to mitigate the risks associated with clients not starting with ADP.

Financial Control Analyst01/2008 to 04/2010
ADP, Florham Park, NJ

Reconciled cash positions on the Trust statements against positions held on ADP's Recordkeeping system for various Alliance partners book of business such as Morgan Stanley, Merrill Lynch, Sun America.
·Researched Open items on reconciliations and worked with internal teams and external trustee to resolve them.
Worked on investing Incoming wires from various Recordkeepers to ensure funds were invested in the Market in a timely manner to limit exposure for clients during Conversion process.
Worked on various projects including automation of reconciliations from excel spreadsheet to a system generated reconciliation.
Subject Matter expert for the team and within a year became a “Go to” person for the team as well as internal and external clients.

Education

Bachelor of Science: : Computer Science

Dayananda Sagar College of Engineering - Bangalore,KA

Accomplishments

Used Microsoft Excel to develop tracking spreadsheets for daily assignment of work and score cards.
Resolved product issue through consumer testing.
Supervised team of 22 staff members.

Additional Information

I started at ADP as a contractor for a temporary project and in a year was recognized for my hard work and was offered a full time position. Through my hard work and due diligence I was recommended to apply for internal positions and was able to gain experience and excel in both back end operations as well as client facing roles. At an organizational level I was recognized for excellent customer service where in I received 100% on my survey scores for an entire year and was awarded the President's award by the President of Retirement Services. Throughout my career at ADP I have been recognized and respected by various levels of management which led to my career progression from an individual contributor to being a people manager. I look forward to leveraging my experience and skills as both an individual contributor as well as a people manager to bring in value and contribute to the success of the business and the clients we serve.

Resume Overview

Companies Worked For:

School Attended

Dayananda Sagar College of Engineering

Job Titles Held:

Manager- Operations
Team Leader
Implementation Project Manager
Financial Control Analyst

Degrees

Bachelor of Science : Computer Science

Manager- Operations Resume Example

Resume Score: 80%

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