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manager of student services resume example with 15+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Seasoned educator with over 15 years of higher education experience while providing student support services to facilitate student success. Experience in Student Services, Financial Aid, Staff Development & Training, Residential Life, International Advising, Career Services, Academics and a knowledge of best practices and current trends in higher education. Successful leader and proven results in postsecondary education achievement.
Skills
  • Key Competencies:
  • Campus Leadership, Supervision, Student Persistence Planning, Staff Training & Development, Financial Aid, Conflict Resolution, Conceptual Thinking, Strategic Planning, Compliance, Career Services, International Advising, Academic Advising, Classroom Instruction, Admissions & Recruitment, Analytical Thinking, Client Services, Volunteer Management, Alumni Engagement, Fund Raising, Social Media, Community Outreach, Creative Thinking, Project Management
  • Skills:
  • Microsoft Office, SEVIS, Banner, Degree Works, ImageNow, Perceptive Content, Salesforce, Cognos, PowerBi, Canvas, Ceridian Dayforce, Five9, Percipio, WebEx, ProSam, Calabrio, Verint, ExpenseWire
Experience
Manager of Student Services, 12/2011 to Current
Columbia UniversityNew York, NY,
  • Supervised the Student Support Coordinator team and managed the retention, performance, and development of all Student Support colleagues
  • Managed student services annual budgets
  • Served as Americans with Disability Act liaison
  • Supervised and trained student workers/tutors in Student Affairs, Student Success Center and Library
  • Functioned as an intermediary between students and federal, state, and school policy in numerous areas including disciplinary, academic integrity, student judicial affairs, Title IX, and international student processes
  • Served as a Designated School Official and Chief Judicial Officer
  • Advise student clubs and organizations
  • Evaluated phone care metrics in accordance with university policy to ensure availability of support for students and adjusting when appropriate
  • Monitored team performance metrics and perform colleague coaching and development techniques to ensure team members knowledge and understanding of their responsibilities
  • Worked closely with Group Directors of Student Central to understand the needs of the campus and support ad-hoc initiatives
  • Supported all Federal Work-Study Coordinators and activities related to the federal program
  • Maintained a general knowledge of the Code of Conduct, Student Complaint Procedure, Cleary Act, policies, procedures, and reporting requirements and policies that impact students
  • Served as a Designated School Official for group to provide accurate student advising and processing when assisting international students within the group in maintaining F-1 status, course registration options, employment authorizations, and vacation requests
  • Managed and participated in the International Information Booths at Virtual Grad Fests
  • Contributed and managed group graduation ceremonies (on campus and virtually).
Adjunct Professor, 12/2007 to 12/2015
Marquette UniversityMilwaukee, WI,
  • Taught: Critical Thinking & Problem Solving (COLL148), Introduction to Business & Technology (BUSN115)
  • Taught blended learning courses, on site courses, and online courses
  • Developed and provided students with an approved DeVry University syllabus that follows a template established by the local campus consistent with the course curriculum guide, and which includes the terminal course objectives
  • Assisted students with the development and selection of course schedules consistent with the student's educational goals
  • Organized and completed all attendance and reporting documents
  • Conducted a variety of training courses with an emphasis on student services/activity topics concerning policies and procedures, administration of discipline, and other compliance issues.
Student Services Senior Coordinator, 12/2006 to 12/2011
DeVry University & Keller Graduate School Of ManagementCity, STATE,
  • Developed annual activities plan to include professional development, work-force readiness, new student orientation, registration, cultural, extracurricular activities
  • Contributed to overall student residence life satisfaction through surveys and student feedback
  • Executed and grew student groups on campus
  • Utilized social media for student engagement.
Education and Training
Master of Public Administration: , Expected in 01/2003 to Albany State University - Albany, GA
GPA:
Bachelor of Arts: International Studies, Expected in 01/2001 to Georgia Southern University - Statesboro, GA
GPA:
Certificate: European Union Studies: , Expected in to - ,
GPA:
Accomplishments
  • DeVry University & Keller School of Management PRIDE award recipient
  • DeVry University & Keller School of Management Ron Taylor award recipient
  • DeVry University & Keller School of Management TEACH award recipient
  • Initiated and increased membership of the National Society of Leadership and Success chapter at DeVry University & Keller School of Management
  • Revitalized metro international student program and increased international student enrollment at DeVry University & Keller School of Management
  • Developed the most active alumni chapter in the University system using strategic social media campaigns at DeVry University & Keller School of Management
  • Raised the most funding for the Educational Fund at DeVry University & Keller School of Management.

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Resume Overview

School Attended

  • Albany State University
  • Georgia Southern University

Job Titles Held:

  • Manager of Student Services
  • Adjunct Professor
  • Student Services Senior Coordinator

Degrees

  • Master of Public Administration
  • Bachelor of Arts
  • Certificate: European Union Studies

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