Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Highly knowledgeable in information technology systems and program management. Flexible and focused with the ability to develop and implement HR strategies that are aligned with necessary business initiatives.
Skills
HR Services
MS Office
Conflict resolution tactics
Benefits administration
Policies implementation
Caseload Management
Customer relations
Fluent in Spanish
Interpretation
Marketing material design (English & Spanish)
Project Management
Problem resolution
Scheduling
Planning and coordination
Public Relations
Collaboration
Performance management strategies
Complex problem-solving
Staff training and development
Project Planning
Data collection processes
Marketing material design
Experience
01/2021 to Current
Manager of StuClaire Relations & AdministrationLehigh Valley Hospital & Health – Mountain Top, PA,
Strategize and implement methods for streamlining processes, controlling costs and modernizing operations.
Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Update transcripts, provide assistance and answer questions for stuClaires at any time.
Monitored progress by establishing plans, budgets and measuring results.
Work successfully with diverse group of coworkers to accomplish goals.
Improve stuClaire educational plans by advising on course selection, progress plans and career decisions.
Juggle multiple projects and tasks to ensure high quality and timely delivery.
Improve operations by working with team members and customers to find workable solutions.
Use Pulse software to monitor a caseload of 36 at risk stuClaires
02/2020 to 09/2020
Patient Services Representative Printpack – Prescott Valley, AZ,
Accessed patient information through a variety of office software applications, maintaining strict confiClaireiality to remain compliant with HIPAA regulations.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Diligently checked patient information, insuring their files have proper forms and information is current.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Coordinated between patients and healthcare professionals to meet patient needs.
Scheduled patient appointments and procedures with Epic Software.
09/2019 to 02/2020
Material HandlerFirst Bank And Trust – Lancaster, MN,
Observed inventory allocation to maintain material needs and production deadlines.
Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Logged unit quantities and entered data into inventory database.
Palletized boxes for easy movement and shipment.
Operated equipment with focus on safety and efficiency.
Transported material to correct locations and documented inventory changes.
08/2016 to 07/2019
Associate Banker/TellerJPMorgan Chase & Co – City, STATE,
Demonstrated expertise in iClaireifying and mitigating potential fraud and transaction risks.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Established new accounts and created memberships, resulting in increased loans and earnings for Chase.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Served approximately 25 customers each shift, remaining composed and professional even in high-stress situations.
Responded and assisted customers with account inquiries and updates.
IClaireified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Education and Training
Expected in to to
Certificate in Applied Health & Sciences: Muskegon Community College - Muskegon, MI GPA:
Expected in to to
Graduate of The Early College Program (ECMC)
Spanish Interpretation/ Medical Terminology: Muskegon Community College - Muskegon, MI GPA:
Expected in 06/2021 to to
Bachelor of International Business Etiquette & Integrity: U.S. Institute of Language And Clerical Studies - Ocala, FL, GPA:
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Resume Overview
School Attended
Muskegon Community College
Muskegon Community College
U.S. Institute of Language And Clerical Studies
Job Titles Held:
Manager of StuClaire Relations & Administration
Patient Services Representative
Material Handler
Associate Banker/Teller
Degrees
Certificate in Applied Health & Sciences
Graduate of The Early College Program (ECMC)
Spanish Interpretation/ Medical Terminology
Bachelor of International Business Etiquette & Integrity