Manager of Station Operations Resume Example
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MANAGER OF STATION OPERATIONS
Professional Summary
Organized Consultants by skills in coordinating team activities and files. Handling simultaneous daily requirements with results-driven and efficient approach. Knowledgeable about risk management principles and regulations.
Risk Management Professional with over 25 years of successful experience in Management and Service. Recognized consistently for performance excellence and contributions to success in Telecommunication industry. Strengths in Sales and Service backed by training in Business Administration.
Experienced Sales Professional with over 25 years of experience in Business to Business Communications Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Manager of Station Operations, 04/1997 to 05/1999
Verizon Communications – Midland , TX
Verizon Communications – Midland , TX
- Worked with Business customers to understand needs and provide excellent service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Increased customer satisfaction by resolving Customer Service issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved passenger and cargo problems, improved operations and provided exceptional client support.
Risk Management Consultant, 06/1999 to 07/2006
Mohegan Sun – Uncasville , CT
Mohegan Sun – Uncasville , CT
- Managed company-wide complaints and subpoenas alongside legal teams and risk management staff.
- Helped risk management team produce timely reports analyzing [Type] data.
- Supported 15-member risk management team with multifaceted administrative assistance such as organizing and transmitting records.
- Kept operations in line with government regulations by carefully checking documentation.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Resolved various problems, improved operations and provided exceptional client support.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Director of Sales and Service, 04/1991 to 08/1999
Dhl – Jackson , MO
Dhl – Jackson , MO
- Consistently serviced accounts to maintain active contacts and continuously promote profitable offerings.
- Established ambitious sales targets, managed deployment strategies and developed go-to-market plans to capitalize on every revenue opportunity.
- Connected with prospects through multipronged approaches, including trade shows, cold calling and local-area networking.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
- Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentoredmultiple(6) 5 -member sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted customers by answering questions and fulfilling requests.
- Educated customers on promotions to enhance sales.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Developed growth strategies for network of eight stores.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and customer retention talents.
Station Manager, 08/1971 to 09/1979
New York Airways – City , STATE
New York Airways – City , STATE
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Researched issues and took appropriate action to achieve speedy resolution.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Maintained positive working environment through cross utilization of staff and communications that proved beneficial to all employees.
- Analyzed project-related information and made recommendations based on discoveries.
- Assessed expected technical challenges and developed proactive solutions.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Collaborated with leadership staff to determine appropriate budgets.
Education
Bachelor of Science: Business Administration, 05/1975
New Jersey City University - City, State
New Jersey City University - City, State
Legal Studies, 06/2006
Ocean County College - City, State
Ocean County College - City, State
- Member of Phi Theta Kapa
- Graduated in Top10% of Class
- Elected to President for National Honor Society 2005
Affiliations
- Project Management Institute
- Toastmasters
- Rotary International
Member of the Alpha Beta Gamma Honor Society
Achieved a 3.8 GPA in all business courses and was accepted into society
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Resume Overview
School Attended
- New Jersey City University
- Ocean County College
Job Titles Held:
- Manager of Station Operations
- Risk Management Consultant
- Director of Sales and Service
- Station Manager
Degrees
- Bachelor of Science : Business Administration , 05/1975
Legal Studies , 06/2006
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