manager of physician practice operations resume example with 15+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Proactive leader with strengths in communication and collaboration. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.

  • Growth Management – Developed growth strategies that improved access and quality of health care for at-risk populations within the community. Experienced continual market share growth and consistently exceeded revenue benchmarks.
  • Administrative and Clinical Operations
  • Policy and procedure development
  • Mentoring and coaching
  • Managing medical practices
  • Quality Initiatives and Population Health
  • Financial and Budgeting Management
07/2017 to Current
Manager of Physician Practice Operations Amita Health Warren, MI,
  • Provided operational leadership for physician practices of a large medical group that include multiple sites.
  • Managed daily operations of multi specialty sites to include: Primary Care, Pediatrics, Orthopedic Surgery, and Pain Management. Including responsibilities to Behavioral Health services and Care Management.
  • Developed and implemented policies and procedures for the facility.
  • Built relationships with physicians and key stakeholders within the healthcare system
  • Worked closely with the population health team on various initiatives such as PCMH, MDPCP, QCN to promote quality health of the population served while maximizing cost sharing programs.
  • Ensured adherence to MACRA initiatives to provide great quality care for maximum reimbursement to the health care system.
  • Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Initiated training and education programs for supporting healthcare staff.
  • Developed improved standard operating procedures to increase billing accuracy and cash flow.
  • Resolved billing issues by applying knowledge and completing in-depth research. Conducted insurance verification and pre-authorization, coded procedures and managed patient charts.
06/2013 to 07/2017
Office Manager Outbrain New York City, NY,
  • Oversaw day-to-day office operations multiple site Wound Care/ Hyperbaric Treatment Centers, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed scheduling and provided administrative support for 11 health care professionals, 18 administrative and clinical support staff, and billing department. Oversee hiring and staff training; direct supervision of all staff.
  • Recruited top wound care physicians and nurse practitioners to practice in the center. • Coordinated with various internal and external customers to enhance patient growth by initiating various marketing campaigns.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices. Managed timely and effective allocation of resources and calendars.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
01/2009 to 06/2013
Physician Practice Manager/Admissions Coordinator Ahead Madison, WI,
  • Led and motivated 20 employees through supervision, training and coaching on duties and daily operational activities.
  • Participated in meetings with department heads to discuss census information, admissions and discharges for residents.
  • Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
  • Established budgets and strategic business plans for daily operations.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.Demonstrated leadership by making improvements to work processes and helping to train others.
06/2006 to 01/2009
Office Coordinator Elder Health Care City, STATE,
  • Adhered to data confidentiality practices, coordinated meetings and maintained heavy daily call volumes by leveraging strong multitasking and task prioritization skills.
  • Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
  • Supported internal team members with technical knowledge, operational support and exemplary customer service.
  • Organized resources and staff necessary to handle requirements and maintain strong service levels.
  • Conducted staff performance evaluations to monitor progress and recommend professional development plan.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Managed scheduling and payroll for team of 25 staff.
Education and Training
Expected in
Associate of Arts: Business Administration And Management
Strayer University - Washington, DC
Expected in
Bachelor of Arts: Business Administration
University of MD - ,
  • Certified Nursing Assistant

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Resume Overview

School Attended

  • Strayer University
  • University of MD

Job Titles Held:

  • Manager of Physician Practice Operations
  • Office Manager
  • Physician Practice Manager/Admissions Coordinator
  • Office Coordinator


  • Associate of Arts
  • Bachelor of Arts

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