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manager of personnel services civilian assessment coordinator resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Have a desire to excel in the criminal justice field with dedication, perseverance, and hard work in order to gain advancement opportunities.

Highlights

Microsoft Office (Word, Excel, PowerPoint)

Customer-focused

Quick learner

File/records maintenance

Training and Development

Change Management

Reports generation and analysis


Education
University of Phoenix Jacksonville, FL Expected in 2014 Master of Management : Project Management and Communication - GPA :
University of Phoenix Jacksonville, FL Expected in 2012 Bachelor of Arts : Criminal Justice Administration - GPA :
Accomplishments
  • CFA Certified Accreditation Assessor June 2007 - Present
Experience
Jacksonville Sheriff's Office - Manager of Personnel Services (Civilian Assessment Coordinator)
City, STATE, 09/2014 - Current
  • Post external job announcements for civilian direct hires on NEOGOV website
  • Assess civilian direct hires applications to ensure applicants meet the minimum qualifications
  • Schedule meetings with subject matter experts (SME'S) to develop entry level written exams
  • Pilot test written and typing exams
  • Proctor civilian new hire exams
  • Grade written and typing exams
  • File and maintain exam materials
  • Respond to applicants via email and phone in reference to testing and testing results
  • Provide updates of written exams to chain of command and SME's.
  • Front counter supervisor for clerical support staff
  • Assist with responding and preparing public records request
  • Sign off on direct employee's time sheets using EIS system
  • Complete random spot checks to ensure direct employees are signing off written directives, time sheets, daily tasks, and redacting public records in accordance with FSS
  • Complete direct employees evaluations in Employee Performance Mastery System (EPMS)
  • Conduct staff meetings once a week with direct employees
Jacksonville Sheriff's Office - Civilian Accreditation Coordinator
City, STATE, 08/2007 - 09/2014
  • Prepared the agency for re-accreditation for both Law Enforcement and the Department of Corrections
  • Collected and organized documentation to prove compliance for standards set forth by CALEA, CFA, FCAC and ACA processes
  • Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies
  • Developed, reviewed, revised, and formatted policies & procedures to ensure compliance with applicable accreditation standards
  • Developed a check off form for reviewing and formatting written directives
  • Created a manual for tracking accreditation compliance for assigned accreditation chapters
  • Assisted with training new accreditation coordinators
  • Attended weekly Directives Review Committee (DRC) meetings
  • During the DOC audits, scribed for the auditors during jail tours
  • Person in charge (PIC) when the accreditation manager was off-duty
  • Signed off on delegated employee's time sheets using the EIS system
  • When applicable, handled unusual situations
Jacksonville Sheriff's Office - CSA III
City, STATE, 06/2006 - 08/2007
  • Answered multiple phone lines
  • Customer service for internal and external customers
  • Imputed inmate grievances into the grievance database
  • Imputed response to resistance reports into the RTR database
  • Imputed vehicle pursuit reports into the vehicle pursuits database
  • Created a monthly RTR report and distributed to various areas
  • Created a monthly vehicle pursuit report and distributed to various areas
  • Assembled the RTR books for RTR board hearings
  • Created DRC packets for DRC weekly meetings
  • Took the minutes for office meetings
  • Assisted detectives with various tasks

**inmate grievance reports was months behind upon being assigned to the unit. Brought the database into 100% compliance in less than two weeks.

Jacksonville Sheriff's Office - Clerical Support Aide II
City, STATE, 07/2004 - 06/2006
  • Provided customer service via phone and face-to-face interaction
  • Assisted internal customers with placing outgoing mail in the correct mailbox
  • Sorted and distributed mail to internal customers
  • Maintained loose stamps in secured locker
  • Prepared and received packages for FedEx
  • Applied postage to outgoing mail for USP carrier pickup
  • Operated and maintained postage equipment

***implemented a process for sorting and processing incoming mail and mail distribution within the agency. The process is still being utilized today.

Professional Affiliations

Achieved 99% Compliance for Re-accreditation FCAC April 2014

Achieved 100% Compliance for Re-accreditation CALEA September 2014

Achieved 100% Compliance for Re-accreditation CFA September 2014

Achieved 97% Compliance for Re-accreditation FCAC April 2011

Achieved 100% Compliance for Re-accreditation CALEA September 2011

Achieved 100% Compliance for Re-accreditation CFA September 2011

Member, Alumni Association

Skills

Proficient in Microsoft (word, excel, PowerPoint, email), excellent clerical and communication skills, organizational skills, strong problem solving skills, excellent process management, project management, and recruiting skills. Self-motivated, good supervisor skills, excellent teamwork and collaboration skills, proficient with answering multiple phone lines, excellent writing skills.

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Resume Overview

School Attended

  • University of Phoenix
  • University of Phoenix

Job Titles Held:

  • Manager of Personnel Services (Civilian Assessment Coordinator)
  • Civilian Accreditation Coordinator
  • CSA III
  • Clerical Support Aide II

Degrees

  • Master of Management
  • Bachelor of Arts

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