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manager of operations resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Results-oriented [Job Title] offering [Number]-year background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment. Proficient in QuickBooks and NetSuite. Results-driven Management professional with [Number] years of experience in [Type] operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies. Dedicated and organized Operations Manager with over [Number] years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Knowledgeable [Job Title] with over [Number] years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Skills
  • Contract Review and Recommendations
  • Team Leadership
  • Decision Making
  • Multi-Unit Operations Management
  • Staff Training
  • Goal Setting
  • Staff Management
  • Customer Service
  • Cost Reduction and Containment
  • Staff Training and Development
  • Inventory Management
  • Staff Scheduling
  • Customer Service Management
  • Hiring and Onboarding
Experience
Manager of Operations, 12/2008 to Current
International Institute Of New EnglandManchester, NH,
  • Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
  • Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Restaurant General Manager, 12/2022 to 12/2022
Red Robin International, Inc.Brookfield, WI,
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Emphasized customer-focused approach, delivering local neighborhood restaurant environment centered on building customer loyalty.
  • Prepared and led food service training programs to teach staff various tasks.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Optimized profits by controlling food, beverage and labor costs.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Managed accounts payable, accounts receivable and payroll.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Owner/Operator, 08/2000 to 10/2020
Lineage LogisticsForest Grove, OR,
  • Executed performance reviews to encourage improved productivity for team members.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Developed and implemented successful sales strategies to meet business goals.
  • Set pricing structures according to market analytics and emerging trends.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Mentored and trained new hires on sales techniques and customer service procedures.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
Education and Training
GED: , Expected in 07/1980
Marconi - Italy,
GPA:
Languages
Spanish:
Professional
Negotiated:
Italian:
Professional
Negotiated:

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Resume Overview

School Attended

  • Marconi

Job Titles Held:

  • Manager of Operations
  • Restaurant General Manager
  • Owner/Operator

Degrees

  • GED

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