Manager Of Operations resume example with 11+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Professional and well-grounded office team member with superior clerical skills and Healthcare expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Skillfully manage all types of administrative needs, including correspondence routing, file system organization and travel arrangements. Efficiency-driven Office Coordinator with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily office goals. Professional Office Coordinator employing exceptional rapport and relationship building abilities to cultivate lasting and positive relations among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.

Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.

  • Financial Statement Review
  • Sales Promotion
  • Departmental Operations
  • Records Organization and Management
  • Overseeing Employees
Stratford University , Expected in Bachelor of Science : Health Care Management - GPA :
Work History
Sms Assist - Manager of Operations
New York, NY, 02/2019 - Current
  • Insurance eligibility verification
  • Microsoft Office
  • Schedule management
  • Attendance records preparation
  • Client communication
  • Vendor accounts
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Investigated and resolved departmental non-conformances.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
Car Gurus - Office Coordinator
Los Angeles, CA, 10/2016 - 02/2019
  • Acts as a backup resource for administrative positions within the practice
  • Acts as a patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction
  • Maintains ongoing communication with the billing company
  • Assure adherence to the myMedStar Management Guidelines including, but not limited to the following: review material in Toolkit with all associates and assure they complete training, provide daily management of patient portal transactions, assure workflow procedures are implemented, offer access to the portal to all appropriate patients, review monthly dashboard performance reports (SLA's) and intervene as appropriate, assure marketing materials are maintained and displayed with the medical office, escalate any problems/concerns as appropriate, maintain communication with IS patient portal team to provide staff updates as needed and notify the my MedStar team if the primary or back-up contact changes
  • Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
  • Complies with governmental and accreditation regulations
  • Demonstrates behavior consistent with MedStar Health mission, vision, goals, objectives and patient care philosophy
  • Implements, monitors and reinforces MedStar Health and MedStar Medical Group policies and procedures
  • Works with the Practice Administrator to modify and streamline work flows and improve other processes to create an efficient practice
  • Oversees and audits the balancing of cash receipts and preparing the daily deposits and end-of-shift reconciliation in the Practice Management System.
Temco - Office Administrator
Providence, RI, 09/2014 - 10/2016
  • Performed medical billing and coding for 279-monthly-patient
  • Reduced A/R over 120 by 75%
  • Actively collected anywhere from $50,000-$100,000 of net
  • Highlights revenue per month
  • Oversee patient follow-up and financial counseling for 50-70 patient facility according to high ethical and HIPAA standards with Government Contract Compliance Assessment Score of 90%
  • Maintain over $840,000 in collections and operational budget
  • Preformed ethical and accurate to HR Department on weekly to monthly basis
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency
  • Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
Hanger Clinic - Coordinator Prosthetic Biller
City, STATE, 06/2011 - 09/2014
  • Performs all user audits and functions related to staff inputting data into the Practice Management System
  • Performs assigned audit functions to ensure data is properly communicated to the billing company
  • Performs other duties as assigned
  • Reviews encounter forms daily for completeness and correctness
  • Addresses coding problems with providers
  • Alerts Practice Administrator if additional coding training is needed.,
  • Performed accurate and timely Medical Billing and Coding for 30-45 patient facility
  • Performed patient verification through online Web verification per patient Insurance
  • Performed daily financial and medical billing reconciliation for an average of 45-50 cases per day
  • Performed 40-70 daily collection calls while providing claims service especially through difficulty and emotional charged situations.
  • Process optimization
  • Client relations
  • Facilitated daily office operations in collaboration with various departments
  • Streamlined office tasks, including implementing tasks to increase efficiency and reduce labor costs
  • Microsoft Office proficiency
  • Claims appeal procedures

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Resume Overview

School Attended

  • Stratford University

Job Titles Held:

  • Manager of Operations
  • Office Coordinator
  • Office Administrator
  • Coordinator Prosthetic Biller


  • Bachelor of Science

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