Knowledgeable executive assistant/manager with over 5 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Skills
Profit and loss accountability
Cross-functional team management
Compensation/benefits administration
Organization and efficiency
Recordkeeping and bookkeeping
Multi-line telephone skills
Office equipment operations
Proficient Microsoft Office
PC proficient
Data entry
Administrative Support Specialist
Social Media Knowledge
Travel Administration
Proper Phone Etiquette
Administrative Support
Experience
09/2022 to Current
Manager of Operations/Executive AssistantCoda – Mountain View, CA,
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Coordinated meeting and work schedules for staff teams and executives.
Hired and onboarded team members to meet immediate and expected demand.
Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
Engaged with existing and potential clients to gain insight into needs.
Managed scheduling, training and inventory control.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Addressed customer concerns with suitable solutions.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Managed and tracked expenses to meet company budget requirements.
Obtained signatures for financial documents and internal and external invoices.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Conducted research and collected and analyzed data to prepare reports and documents.
Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
Prepared invoices and drafted memos for executives.
01/2022 to 09/2022
Executive AssistantHarvard University – Allston, MA,
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Coordinated meeting and work schedules for staff teams and executives.
Revised and maintained master calendar to coordinate meetings across multiple time zones.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
Took detailed notes in meetings and disseminated information afterward.
Coordinated multiple schedules using online calendaring system.
07/2018 to 12/2021
Manager of Operations/Executive AssistantAfrican Art Market Place – City, STATE,
Helped coordinate testing to verify quality and usability of new product features.
Collaborated with marketing team and functional management to achieve business and marketing strategy objectives.
Conducted ongoing market research and competitive analysis to possess in-depth knowledge of markets, procedures and customers.
Worked with engineers to improve user experience and confirm builds meet user specifications.
Planned and facilitated meetings to share marketing plans and explain future business goals.
Collaborated with other departments to coordinate strategic marketing activities.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Delivered continuous training to associates to maximize performance and customer relations skills.
Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Created company handbook to document corporate policies and procedures.
Responded quickly to questions and inquiries via phone and email.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
Handled escalated queries and complaints from customers and staff, sharing positive outcomes as training tools.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Maintained company confidence and protected business operations by keeping sensitive information confidential.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
09/2013 to 06/2018
Recruitment ConsultantE And J Staffing Solutions – City, STATE,
I attract candidates and match them to temporary or permanent positions with client companies
I screen candidates, interview them, do background and drug checks
Advertising Vacancies in the company letting the candidates know their salaries, benefits and responsibilities
Requesting references as well as doing reference verifications
Uploading documents on the company's server.
Collaborated with recruitment and HR professional to achieve hiring goals.
Reviewed referral candidates and contacted qualified individuals to request applications.
Planned and executed recruitment events to bring in area candidates.
Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Organized applicant drug tests and obtained results.
Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Sourced, qualified and conducted screening interviews with job candidates.
Prepared employees for assignments by establishing and conducting orientation and training programs.
Provided insight regarding job duties to optimize productivity.
Education and Training
Expected in to to
Associate of Arts: Biology Valencia College - Orlando, FL GPA:
Expected in to to
Bachelor of Science: University of Central Florida - Orlando, FL, GPA:
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