Focused Operations Manager bringing [Number] years of experience in day-to-day business operations management. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company.
Skills
Performance reporting
Incidents management
Planned equipment constraints
Financial and cash flow analyses
Multi-unit operations management
Staff training and development
Dedicated
Warehouse operations
Multi-site operations
Team Building/Leadership
Communication improvements
Delegation
Customer relationship management
Management
Experience
10/2008 to Current
Manager of OperationsSms Assist – Tampa, FL,
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Built upon established practice standards to improve operational performance and reduce labor costs.
Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimize organizational operations and facilitate decision-making.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
09/2007 to 09/2008
2nd PressmanHca – Saint Helena, CA,
Maintained machines in good working order by cleaning, lubricating and adjusting.
Examined printed copy for correct ink density, position on paper and registration.
Set appropriate speeds, flows, colors, temperatures and positions for printing.
Examined and produced specific job orders.
Conducted ink operations, including verifying ink specifications, inking presses, changing ink and adjusting ink flow.
Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
Maintained adequate productivity by setting and enforcing deadlines.
Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
Posted and adhered to all safety policies and regulations, including lockout/tagout, hazardous material handling and hearing and eye standards.
Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
Kept records of materials used and time needed for projects.
Properly handled hazardous waste materials to uphold safety regulations.
08/2006 to 09/2007
Material Handler Team LeadProduction Resource Group – Dallas, TX,
Checked material specifications against information contained in work orders.
Checked paperwork and freight condition to determine optimal loading and unloading sequences.
Promoted safe working conditions by monitoring safety procedures and equipment.
Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Informed upper management or department heads of items loaded or problems encountered.
Negotiated with [Number] freight companies, which resulted in new contracts that reduced overall shipping costs by [Number]% annually.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/1998 to 05/2005
Shipping and Receiving ClerkMadison Cutting Die Inc – City, STATE,
Checked customer orders, labeling and documentation prior to shipment to avoid delays.
Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Contacted transport companies and suppliers to expedite, trace or return shipments.
Maintained inventory of shipping materials and supplies.
Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
Operated forklifts, hand trucks or other equipment to load, unload, transport and store goods.
Monitored merchandise received and shipped from facility in computer system.
Prepared documentation to track and report on damaged or missing items.
Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
Contacted internal and external vendors and customers to obtain information for inbound or outbound shipments.
Directed junior staff in preparing outgoing and receiving incoming shipments.
Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
Maintained work areas and kept organized.
Education and Training
Expected in 06/1992 to to
GED: Colegio De Bachilleres Plantel #20 - Mexico City, Mex GPA:
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