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Manager Of Operations Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Advanced Operations Manager offering over 10 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses. Reliable Operations Manager with over 10 years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Skills
  • Budgeting and forecasting
  • Cost reduction strategies
  • Employee relations and conflict resolution
  • Risk management
  • Contract Negotiation
  • Purchasing and procurement
  • Customer relations specialist
  • Strategic planning
  • Report generation
  • Vendor sourcing
  • Performance Evaluations
  • Procurement and sales
  • Strategic partnerships
  • New product introductions strategies
  • Cost reduction and containment
  • Operations management
Work History
02/2018 to Current
Manager of Operations Exl Erie, PA,
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Reviewed shift reports to understand current numbers and trends.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Assisted in recruiting, hiring and training of team members.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
  • Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
03/2015 to 03/2018
General Manager of Operations Universal Forest Products, Inc. Washington, NC,
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Devised processes to boost long-term business success and increase profit levels.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Trained, coached and mentored staff to support smooth adoption of new products program.
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor products to individual markets.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Helped build and review master service agreements for work eligibility.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Spearheaded department training for appraisals of new components.
  • Reviewed shift reports to understand current numbers and trends.
  • Implemented ticket tracking system and worked with team to create customized system for improved tracking and logging of work issues.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
02/2010 to 12/2015
Customer Service Manager Ameripride Services, Inc. Philadelphia, PA,
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing [Timeframe] sales targets.
  • Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
  • Devised and published metrics to measure organization's success in delivering world class customer service.
  • Developed documentation and logs of implemented solutions and generated and submitted reports.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Assisted customers with navigating internal [Type] and [Type] systems to obtain [Result].
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Followed through with client requests to resolve problems.
  • Analyzed inventory levels against forecasted demand to make appropriate adjustments.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Education
Expected in 06/2008
MBA: Management, Accounting, Marketing
AMERICAN INTERNATIONAL UNIVERSITY - Bangladesh,
GPA:
Expected in
Bachelor of Commerce: Management
Dhaka College Dhaka - Dhaka Bangladesh ,
GPA:
Expected in
Higher Secondary School Certificate : Commerce
Notre Dame College - Dhaka Bangladesh,
GPA:
Expected in
Secondary School Certificate: General Science
Dhaka Collegiate School - Dhaka Bangladesh,
GPA:

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Resume Overview

School Attended
  • AMERICAN INTERNATIONAL UNIVERSITY
  • Dhaka College Dhaka
  • Notre Dame College
  • Dhaka Collegiate School
Job Titles Held:
  • Manager of Operations
  • General Manager of Operations
  • Customer Service Manager
Degrees
  • MBA
  • Bachelor of Commerce
  • Higher Secondary School Certificate
  • Secondary School Certificate